Ratings based on 2,252 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary get away

Posted Sep 3, 2015
Outside of the extra money needed unknowingly, our stay was amazing. I Suggest that you give the option to include meals and water park in reservation
Comment from EPC
Sep 4, 2015 by Danielle, EPC
Thank you for choosing to celebrate your anniversary with us! We are please to hear you enjoyed your stay. In the future, I'd recommend checking our hotel packages for great money-saving deals. We hope to see you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, MN

Nice hotel but expensive to swim

Posted Sep 2, 2015
Love the beds, very comfortable. Main downfall is that it cost $50 for my daughter and myself to swim 2 hours and 45 minutes. The hotel gave guests a discount of $25 per wristband for 2 days of swimming at the waterpark. We swam for 1 hour Saturday night and an hour and 45 minutes Sunday before we checked out. We'd probably stay at a different hotel next time where the pool is free. They should have a wristband for a late night early morning (overnight) wristband for $15. When we go to Minneapolis we are busy sight seeing and it would be nice to actually get a good deal to swim for a few hours at a hotel we are paying to stay at.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, close to the Mall of America.

Posted Sep 1, 2015
Free shuttle to go to the Mall of America and air force.and the Hotel is conect to the WATER PARK OF AMERICA.
Comment from EPC
Sep 3, 2015 by Danielle D, EPC
We are pleased to hear you enjoyed your stay and the adjoining Water Park of America, as well as, our complimentary shuttle to the Mall of America and MSP Airport. Thanks for taking time to share your experience!
3 out of 5
by A verified traveler from West Coast

Great for water park enthusiasts (only)

Posted Aug 27, 2015
If you don't mind waiting with multitudes of water soaked guests for the elevator, who rush in and out from the attached water park to rooms, then you'll love this place. There is a hotel elevator right at the entrance to the water park, but the majority of thrill seeking guests with multiple water logged kiddies trudge through the lobby dripping wet. Carpets in and around the main elevator bank are soaked with the chlorine scent of this popular water world in summertime, and the amusement park mall next door contributes to the fact that unsupervised children are everywhere. Comfortable accommodations otherwise, with decent restaurant and local shuttle service. An overly kid-friendly, family hotel forgiving toward their water slide enthusiast guests who dominate the facility. My condolences to the staff who try their best to mitigate the onslaught of trill seekers.
Comment from EPC
Aug 31, 2015 by Sandy, EPC
Dear valued guest, we apologize that your experience was not what you expected. Our Water park is a popular destination for families and groups. We hope you come back another time and visit us. Thank you, Sandy Kleis Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Close to Mall of America

Posted Aug 26, 2015
Pros: It was close to the airport, light rail and Mall of America.
Cons: The rooms to be checked that they have been serviced before guests arrive.
Location: As above.
It is close to Mall of America. It has a great pool complex and games arcade in the hotel complex. They run shuttles to the Mall.
Comment from EPC
Sep 3, 2015 by Danielle D, EPC
Dear Helen, We are pleased to hear you enjoyed the adjoining Water Park of American, our arcade, and our complimentary shuttle to the nearby Mall of America. Thanks for sharing your experience with other travelers!
2 out of 5
by A verified traveler

Hotel was nice but my room was to noisy

Posted Aug 21, 2015
Pros: Nice location, nice room,
Cons: The noise
Hotel was nice but my room was to noisy. There was a room below our room with equipment running very loud all night long. Around 11:20 p.m. a family was very loud in the hallway and the kids were running down the hall very loud. I had to get up and ask them to hold it down so people can sleep. I may have got about three hours of sleep all night. My wife had the same issues.
3 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay

Close to mall of America

Posted Aug 20, 2015
Upon arrival at 3:30 our room was not ready for us. 4pm is check in. We went to mall until 5pm, returned and still not ready. At this point we were offered an upgrade to family suite at no additional charge. We took this option. Water park passes were an additional $25 per person per day. Upon entry to the room we noticed the table did not get wiped down from last guest stay. Master bed looked lumpy and bottom sheet and mattress cover would not stay on through the night despite my attempt to make bed myself. The pull out couch had only sheets, no additional bedding anywhere. The hooks in bunk bed room were literally pulling out of the wall. Some curtains/blinds opened others would not. Old soap from a previous guest was left in master shower...yuck. We used the tub in master bath for kids once and When nearly full all attempts to turn off water were unsuccessful! The faucet handles kept spinning and would not slow down! Drain would not empty either!! After momentary panic I was able to get the faucet to stop but only if the handle remained in one specific spot. Tub never emptied until housekeeping came later. Throughout our stay out Kitchenette table was never wiped down, milk drips were left to dry and we didn't have cleaning supplies for us to take care of. We were on 4th floor which must be housekeeping headquarters which is fine except that they blocked the halls with multiple carts (4-5)daily and despite seeing us made no friendliness or room to pass.
Comment from EPC
Aug 31, 2015 by Sandy, EPC
We are so sorry for all the problems you encountered during your stay. We hope that you will come back and give us another chance. Please contact me personally the next time you are in our area and I will ensure your stay is what you would expect from a fine hotel. Sincerely, Sandy Kleis Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina, SK

Great hotel close to MOA and IKEA

Posted Aug 15, 2015
We were upgraded to a room with bunk beds for our daughters. Room was great. Walking distance to MOA, IKEA and connected to the Waterpark. We would stay here again!
Comment from Hotel Management
Aug 18, 2015 by Danielle, Hotel Management
Hi Kristin, We are pleased to hear your family enjoyed the room, the Water Park of America and other nearby attractions. Thank you for taking time to share your experience. We hope to see you back again for more family fun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 15, 2015
Great place to stay but the washroom had a foul Oder like b.o. Everytime we walked in there. Gone all dad and walk in to the washroom... Smelt bad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great water park hotel!

Posted Aug 12, 2015
We stayed 6 nights and had a great time! The water park was so much fun. The room was decently clean. There was someone's water bottle behind the bed and a cracked under the couch which I only found when we were leaving to make sure we didn't leave anything behind. The safe didn't work in the room which was fine since we didn't really leave anything in the room. The staff was curtiois except one person we dealt with had a really bad attitude one night. House keeping is exceptional. They always made sure we had everything we needed. I would definitely stay there again and will recommend it to anyone who asks.
Comment from EPC
Aug 14, 2015 by Danielle, EPC
Thank you for taking time to share your experience. We are happy to hear you enjoyed your stay and the water park. We hope to see you again for more fun!