Overpriced hotel near Mall of America
Posted Sep 4, 2016
I paid in full for the hotel even though the extremely rude hotel staff would not allow me to check in. Expedia.com clearly says you must be 18+ to book a hotel even though Minneosta state law states you have to be 21 to check in. Because of this I drove nearly 5 hours to this hotel only to have to drive 5 hours back this very same night. When I asked the hotel if there was anything I could do or if they knew of any place I could stay they told me it was not their problem and told me I needed to leave. I then asked for a refund which they refused. They told me to contact expedia for my refund which expedia also refused to give me. I was at my hotel at check in time, already paid, and ready to relax after a long day of driving. I was turned down, did not stay in the hotel room, drove 5 hours home, and did not get refunded. I will avoid using expedia in the future at all costs, and I would never recommend this hotel to my worst enemy. Staff (EVEN THE MANAGER) were blatantly ignoring me and making rude remarks at the fact that I was homeless for the night. One of the worst hotel experiences of my life. I would also like to remind you that I have stayed at this hotel and many others in Minneapolis several times before and have never once heard of this law that the hotel is now enforcing.
Comment from Hotel Management
Sep 5, 2016 by Julia , Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.