Exterior

Reviews of Residence Inn by Marriott Bloomington by Mall of America

3 out of 5
Residence Inn by Marriott Bloomington by Mall of America
7850 Bloomington Ave S, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 948 reviews" "
Rating 8 - Good. 280 out of 948 reviews" "
Rating 6 - Okay. 70 out of 948 reviews" "
Rating 4 - Poor. 31 out of 948 reviews" "
Rating 2 - Terrible. 17 out of 948 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Khadisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. The staff is so friendly and welcoming the rooms are clean and spacious. I enjoyed my stay.
Stayed 1 night in Mar 2024

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family !
Stayed 2 nights in Mar 2024
Response from Erne Joyner on Mar 26, 2024
Thank You so much for your kind words. Please come back and see us again.

10/10 Excellent

Nabeil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Great professional customer service
Stayed 28 nights in Feb 2024
Response from Erne Joyner on Mar 26, 2024
Thank You for your kind words!

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Kristen on Mar 25, 2024
Thank you for staying at the Residence Inn. We are glad you enjoyed your stay with us.

10/10 Excellent

Scott, Midwest City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our "go to" place when we visit family in Saint Paul. Easy to set up "housekeeping," have sleepovers with grandkids, and just getting around the Cities. Staff is always very helpful and the complimentary breakfast is among the best.
Stayed 4 nights in Mar 2024
Response from Erne Joyner on Mar 19, 2024
Thank You for your kind words. Please come see us when you are back in town.

10/10 Excellent

Jake

Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024
Response from Erne Joyner on Mar 19, 2024
Thank you so much for your feedback . Come back and see us when you are in Minneapolis.

10/10 Excellent

Philip

Traveled with partner
Excellent early check in with Oscar. He even provided a snack for our early shuttle to the airport!
Stayed 1 night in Mar 2024
Response from Erne Joyner on Mar 19, 2024
Thank you so much for your feed back. I will share your kind words with Oscar.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Erne Joyner on Mar 19, 2024
Thank you so much for your feedback it is greatly appreciated. Please come back and see us when you are back in the Twin Cities area.

10/10 Excellent

Kayla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it there and I’d go back any time I’m in Minneapolis again.
Stayed 1 night in Mar 2024
Response from Kristen on Mar 25, 2024
Thank you for staying at the Residence Inn. We are glad you enjoyed your stay with us.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean and rooms were spacious. The pool was nice although we were disappointed that it was advertised to have hot tub and did not have one. The gym was clean with nice equipment. Breakfast was hot with options for everyone. Transportation to the mall was spot on time. Will definitely revisit this property.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 22, 2024
Jennifer, thank you for taking the time to leave this review! I'm glad to see you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant. Even when we had an issue with the cable we were given a new room. I would book with this location again.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 22, 2024
Hi Daniel, I'm so glad to hear that our team took such good care of you when you experienced this issue. We definitely look forward to having you back in the future.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 22, 2024
Hi Steve, thank you for taking the time to rate your stay. We hope to see you again soon!

8/10 Good

Cynthia

Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 7, 2024
Hi Cynthia, I'm glad to see you enjoyed your stay. We hope you will choose to stay with us again when your travel brings you to the Bloomington area.

10/10 Excellent

rogelio

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 7, 2024
Good Afternoon Rogelio, I'm glad to see you are enjoying your stay! Please reach out if there is anything we can assist you with.

10/10 Excellent

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Feb 11, 2024
Hi Rickey, I'm so glad you enjoyed your stay! We hope to see you back in the future.

10/10 Excellent

Adie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room nice and clean
Very nice hotel nice clean room. We enjoyed the continental breakfast we had waffles sausage eggs it was a great stay.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 28, 2024
Adie, thank you for the review! I'm glad to see you enjoyed our breakfast selection. We like to think we have some pretty good options. We hope to see you again soon!

10/10 Excellent

NANTHADJIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it but
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Jan 28, 2024
Nanthadjio, thank you for the review. We greatly appreciate it!

10/10 Excellent

Izell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST STAY EVER
BEST EXPERIENCE I’VE HAD FROM CALLING TO BOOK ALL THE WAY UNTIL CHECKOUT! Every staff member there is awesome.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 21, 2024
Izell, I am so glad to hear you had such an awesome experience. That is what we aim to provide every guest that chooses our hotel!

10/10 Excellent

Kinkar Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 28, 2024
Kinkar Prasad, thank you for the rating, we appreciate it!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Hi Linda, thanks for taking the time to leave us a review. We're so happy that you enjoyed your stay with us! Happy Holidays!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Hi Lisa, thank you so much for the review! I am so glad to see you enjoyed your stay with us. Happy Holidays!

8/10 Good

Denise

Stayed 1 night in Nov 2023
Response from Front Office Manager on Jan 21, 2024
Thank you for taking the time to rate your stay, Denise!

8/10 Good

Christelyn

Liked: Staff & service
Nice lic
Stayed 6 nights in Oct 2023
Response from Front Office Manager on Dec 5, 2023
Hi Christelyn, Thank you so much for the review! I'm so glad to see you enjoyed your stay.

4/10 Poor

Robert

Stayed 3 nights in Nov 2023
Response from Front Office Manager on Dec 19, 2023
Hi Robert, I am so sorry to hear you weren't completely satisfied with your stay. We hope to have the opportunity to have you stay again and provide a better experience for you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a lot of dust in the higher parts of the room. Above the doors, the vents... My bed was really tall & hard to climb in. My couch & chair were so low to the ground. I am old with bad knees. I loved my stay, just nit picking.
Stayed 2 nights in Oct 2023
Response from Kristen on Oct 29, 2023
Thank you for staying at the Residence Inn. We appreciate your feedback. I will be sharing this with the staff to make sure these issues are resolved. We hope to see you again in the future.

10/10 Excellent

Paula

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, equipped with full size fridge and all kitchenware.. DELICIOUS breakfast and friendly staff.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 11, 2023
Paula, I am so glad to see you enjoyed the amenities and service we provide to our guests. We strive to always provide the best customer service experience we can for our guests. We really appreciate your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was ok, as soon as you walked in overpowering smell of some type of animal urine. Went straight to Walmart for air freshener and plug-ins. Looked down big piece of candy stuck to carpet. And last but not least, back of washroom door filthy with dirt. Please make sure the people who are cleaning the rooms are actually cleaning especially with all the money you spend.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 11, 2023
Dear Anonymous, I am not only sorry to hear this was your experience, but also horrified. Our housekeeping team should absolutely be following our procedure for room cleaning following the stay of a guest with pets. There is simply no excuse for an issue like this to go unnoticed and/or unresolved. We will definitely use this feedback as a training opportunity with our team. I have looked up your stay and will be processing a credit towards the stay on the card provided on the reservation. I do apologize that you had to go to those lengths to try and resolve the issue during your stay. That was definitely not your responsibility. Should you choose to stay with us again, I hope it is a better reflection of the service and stay we like to provide to our guests.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 11, 2023
Thank you for the review, Jeremy! I hope we are able to provide a 10 out of 10 stay for you next time.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were super helpful!
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 11, 2023
Thank you for the review, Nicole! I'm so glad to hear Oscar provided a great check-in for you. We hope to see you again in the future.

10/10 Excellent

Laurell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kristen on Oct 29, 2023
Thank you for staying at the Residence Inn Bloomington. We are glad you enjoyed your stay and hope to see you again in the future.

4/10 Poor

Kevin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was very dirty. Carpets filthy air vents filthy. Unfriendly night desk person. The staff otherwise were every friendly and accommodating. Breakfast are and tables dirty and unkept. I stay in hotels often. This Marriot Was Bad. What's going on with Marriott it's the second one this week that we have stayed at that was substandard.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 27, 2023
Kevin, I am so sorry to hear you did not enjoy your stay with us. I do apologize that these were the conditions you experienced. I have my maintenance team looking at the room right now to see what needs to be done to improve the room and bring it up to our standard. Thank you so much for brining this to my attention.

10/10 Excellent

Cliff, Sioux Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Thank you for the review, Cliff! We will see you next time!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Clean room and friendly staff. The property is older but rooms were clean . The restaurant was nice to have close .
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 22, 2023
Thank you so much for the review! I am so glad you've enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MINNESOTA NICE-AMAZING STAFF!!
Absolutely AMAZING staff on every level. So polite and kind. Every single employee we encountered was so accommodating and kind. Would stay there every weekend if I could! Management needs to be commended on assembling and motivating such a great team.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 18, 2023
Thank you so much for the awesome feedback, Robert! We really appreciate it. It is always nice to hear when we are doing things right. We hope to see your crew back again in the future. Take care.

8/10 Good

Ann

Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 11, 2023
Thank you for the review, Ann!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service
Suites need new carpet, everything elso was great. Staff was very efficient and pleasant.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 14, 2023
Tom, Thanks so much for the review. We hope to see you all back in the future.

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Front Office Manager on Sep 18, 2023
Thank you so much for the review, Rohit! We greatly appreciate it.

10/10 Excellent

Delphine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Breakfast very good and the staff there were always smiling. Loved the pool. Room was a good size for us. Will now always stay there when we come to St. Paul to see our son.
Stayed 6 nights in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Hi Delphine! I am so glad to see you loved your stay with us. We definitely look forward to seeing you again in the future!

6/10 Okay

STEPHANIE

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed here for one night because we landed late and had a long drive ahead of us. The staff was great during every interaction and the free breakfast was surprisingly good. However, our room reeked of stale cigarette smoke and was bordering on dingy. The bathroom smelled bad like a moldy shower curtain/pee and I felt gross having to sleep in the bed given that nothing seemed clean enough. There’s a lot of hotels that might be worth staying at before considering this one.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Sep 3, 2023
Stephanie, I am so sorry to see that your stay was less than perfect. This is definitely not the experience we like our guests to have. I will have my housekeeping and maintenance team take a look at the room you stayed in, to ensure the issue has been resolved. I am glad to see you enjoyed the other elements of your stay.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than some but needs more
Place was pretty good, i guess my only real issue was the musty smell in the room, not sure what it was or possibility someone had smoked in there or carpets needed cleaning. I had a can of Lysol in my car and sprayed it well to give fresh smell. Breakfast was good
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 30, 2023
Vickie, I'm so sorry to see your stay was less than perfect. I do appreciate you bringing this issue to our attention, so we may have our Maintenance team take a look at that room. I'm glad to hear you enjoyed the other aspects of our stay anyways. We do hope to see you again in the future, should your travels bring you back to the Bloomington area.

6/10 Okay

Trevor

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel was close to the Mall of America, IKEA, and the MSP Airport. The staff were friendly, helpful, and welcoming. The building is aging, and not so gracefully in areas. The humidity in our room was waaaay high, and it smelled musty. The breakfast area was nice, and the breakfast was extensive and fresh! The pool was a nice temperature, but there is no longer a hot tub.
Stayed 6 nights in Aug 2023
Response from Front Office Manager on Aug 24, 2023
Hi Trevor, Thank you so much for brining this to my attention when you came to check out. I did have our Chief Engineer look in to the issues you had mentioned, so we can ensure the issues do not persist. We do hope a renovation is in our future, so we have a more updated product to offer our guests. I do hope you will chose to stay with us after that point, if your travels bring you to the Bloomington area again. Take care.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Older furniture/appliances & no lights in pool.
Ive stayed in other Residence Inn properties before staying at this Bloomington location.... Im rather shocked that the rooms/kitchens/bathrooms we're really outdated. I figured what was paid, the 2 bdrm suite, it shouldve been updated appliances, cupboards, doors, couches/tables/chairs, flooring, etc. Otherwise it was quiet throughout the property, very dark outside, pool area was not well lit (no overhead lighting for pool) so that was kind of uncomfortable. I doubt we will stay at this location again.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 22, 2023
Anonymous, Thank you for the review, I am glad to see that you enjoyed your stay despite the fact that we are definitely in need of a renovation. Unfortunately, our plans for renovations have been pushed back a bit, but we are hoping to begin the process by the end of 2024. I do hope you will decide to come back and give us another shot after that process is completed, so we can provide you with an even better experience!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedroom privacy
We had a teen granddaughter with us so it was great to have the two bedrooms! Everything was wonderful except I do wish they had a hot tub.
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 10, 2023
Sarah, Thank you for taking the time to do this review. I'm so glad to see the two-bedroom worked out so well for your stay. We hope to see you again soon.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Overall, it was a fairly typical check-in. We're "fairly" seasoned travelers and this is the first time we've had to download an app to register our car which just really felt like overkill. Just tell us what you have and put the sticker in your rental car.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 9, 2023
Hi Allen, We actually do not require the download of an app to register for parking. We utilize a Google doc to gain the vehicle information. This is also so we can identify to whom each vehicle belongs to if needed. I am happy to hear you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rumi suites with full kitchen very nice
The rooms were very spacious, with a separate bedroom and a complete kitchen, even the dishwasher. Great for families, there's a Walmart 5 minutes away if you want to buy some food and not eat in a restaurant all the time. Close to Mall of America and next door to Great Wolf Lodge
Stayed 1 night in Jul 2023
Response from Front Desk Manager on Aug 3, 2023
Thank you so much for the review, Ron! We're so glad to hear you had a great stay! We hope to see you again in the future.

2/10 Terrible

Ryan

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Family letdown
Shower dispensers not filled, water bottle covers found on room floor, hot tub in photos does not exist, lack of towels for our family for showers, charged $10 for parking that wasn't on fees and taxes. Marriott used to be a no brainer for a clean and comfortable room and it is no longer hitting those standards.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 2, 2023
Ryan, I am so sorry to hear you did not have the best experience while staying with us. The cleanliness issues will be shared with our housekeeping team, as this is not acceptable and not to our standards. As far as the parking goes, that is separate from the room charges, so that would not show up on your total with taxes and fees that you paid to Expedia, that is paid directly to the hotel. Expedia does have that information listed under the Popular Amenities section of our hotel's page. I do appreciate you sharing your feedback, it helps us see where we can improve as a team.

8/10 Good

Jasmine

Traveled with family
Liked: Staff & service, property conditions & facilities
Found two large spiders in the bathroom other than that it was nice.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 1, 2023
Jasmine, Thank you for your review. I'm sorry to hear you had to deal with a couple of spiders during your stay. We do our best to try and catch these things before our guests experience it, but sometimes things slip between the cracks. I appreciate you bringing it to our attention. I will have our housekeeping team take a deeper look and ensure there are not webs or anything near by that would indicate it is still an issue. We hope to see you again, should your travels bring you back to Bloomington!

8/10 Good

Wendy

Traveled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly and apologetic when we checked in at approximately 4:15 and our rooms weren’t ready.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Thank you for the understanding, Wendy. Our weekends have been quite busy, and it has been a bit of a struggle for our housekeeping department to keep up with the demand. We hope to see you again, should your travels bring you to the Bloomington area again.

4/10 Poor

deborah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sleep sofa was the worst in the world--Had to sleep on the ground!!!! I am sure others had complained about the sleep sofa in room 412!!!Why was it not throwned out/replaced before me???
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
I do apologize that the sleeper sofa was uncomfortable in your room. No one had previously reported this issue, or we would have had it switched out, as we do keep some on hand to replace the ones that have seen better days. I will have our maintenance team check the one in this room. Thank you for bringing the issue to our attention.

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Thank you so much for the review, Dave! We hope to see you again in the future.