Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Feb 4, 2016
Check-in and check-out fast and easy. Nice, clean, spacious room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet near lots of shopping

Posted Feb 2, 2016
Great front desk service, room was extremely clean and very quiet. Very pleased with the stay and will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Diner, Drive-in, and Dive weekend..

Posted Jan 26, 2016
Pros: The bed and bedding was like falling into a giant marshmallow. What a treat!! Clean, Newly Remodeled Rooms.
This is one classy hotel. The staff took care of every request. Front desk staff explained how signing up for your rewards program gave us access to the members lounge that included free breakfast and evening appetizers. We invited our kids/grandchildren to the hotel and they let us use the member lounge to visit and bring in Lola Pizzas for lunch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern, clean, comfortable

Posted Jan 19, 2016
We enjoyed this hotel. Very clean, updated, and modern hotel. Looks great on the inside. Staff was friendly. We requested a fridge in our room and they had it set up before we arrived.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fargo, ND

This hotel has recently undergone numerous changes

Posted Dec 24, 2015
Pros: Everything about it.
Cons: Nothing for me.
Location: Mall of America, Galleria shopping, Chanhassan Dinner Theatre, Museums 15 minutes to 20 minutes away.
This hotel has done a complete revamp and very well done. Prior to this it was my favorite place to stay, and still is in the suburabs of Minneapolis. The hotel staff is most accomidating. The new dinning room--Lela is a smash. Great food, great service and atomosphere! They hit a home run here. Here for a layover on way to Chicago for the Holiday's. Still is a 5 star place.
3 out of 5
Recommended
for Couples
by Stephen from Bozeman, MT

SOBE Wannabe

Posted Oct 28, 2015 on Hotels
Hotel has slipped in amenities since it changed from Sofitel to Sheraton brand. They're a SOBE wannabe product in Minneapolis.
Comment from Hotel Management
Dec 5, 2015 by WEGGM, Hotel Management
Stephen - Thank you for your comments. Yes, Sheraton room amenities are different from the other hotel brand's amenities you reference. We find most our guests appreciate the new fresh and updated look of the hotel versus that of a chain that has all but disappeared in North America. I hope that this will not deter you from staying again with us in the future. Warmly Marc Faubert General Manager
5 out of 5
Recommended
for Couples
by Katie

Posted Oct 27, 2015 on Hotels
Comment from Hotel Management
Dec 2, 2015 by WEGGM, Hotel Management
Katie - Thanks for the 5! Warmly Marc Faubert General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 27, 2015 on Hotels
Comment from Hotel Management
Dec 5, 2015 by WEGGM, Hotel Management
Thanks for the review. Warmly Marc Faubert General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 23, 2015 on Hotels
Comment from Hotel Management
Dec 5, 2015 by WEGGM, Hotel Management
Thanks for the 5! Warmly Marc Faubert General Manager
4 out of 5
Recommended
for Families
by Shelly from Rochester, MN

Trip for family of 4

Posted Oct 22, 2015 on Hotels
Hotel/rooms recently renovated and very nice. Comfortable beds, clean room and nice amenities. Restaurant and bar on site; good food but expensive and not for young families. One entrance, so long walk for individuals with mobility concerns or families with small children. No pool or in room refrigerator. Close to everything and helpful staff. Would stay here again.
Comment from Hotel Management
Dec 2, 2015 by WEGGM, Hotel Management
Shelly - Thank you for your comments, they are appreciated. I'm glad you like the room and it's amenities. I can empathize that it can be a bit of a walk with young children but we do offer valet parking if you prefer. And thank you for the comment about our helpful staff, I hope you'll come back again soon. Marc Faubert General Manager