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Reviews of Sheraton St. Paul Woodbury Hotel

3.5 out of 5
Sheraton St. Paul Woodbury Hotel
676 Bielenberg Dr, Woodbury, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy , clean , helpful , quiet
Stayed 1 night in Mar 2024

2/10 Terrible

Monique

Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome people who really cared.
Stayed 4 nights in Feb 2024

8/10 Good

lis pov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do clean
Stayed 1 night in Jan 2024

10/10 Excellent

Malinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the property. The staff was so amazing very friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Barry Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities
We chose this hotel since it had a pool. It was closed.
Stayed 5 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Paul

Stayed 3 nights in Dec 2023

4/10 Poor

Sean

Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Stayed 3 nights in Dec 2023

2/10 Terrible

Kailee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice!
The BEST pet friendly Hotel out there!
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smooth check in and out. Nice to have a bar on site.
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near family, secure, clean and comfortable. I am happy that full service dining is located in the hotel. The staff is very pleasant and welcoming.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lora

Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleased with our stay. There was a problem with the heat in our room when we arrived but they fixed it very promptly and gave us vouchers for breakfast the next day. Great customer service.
Stayed 2 nights in Nov 2023

8/10 Good

Joel, katonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Leanne

Traveled with group
Fire alarm going off; had to move rooms. No answer at desk or room service for 3 days. Back door access not working; park behind walk around the whole building to get in.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe

6/10 Okay

Michael

Stayed 2 nights in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kristie

Stayed 3 nights in Aug 2023

10/10 Excellent

See, North Saint Paul

Stayed 1 night in Sep 2023

8/10 Good

william

Stayed 1 night in Aug 2023
Response from Tionna on Sep 16, 2023
Good Evening, Thank you for taking the time to fill out the review. We appreciate your feedback and look forward to you staying with us again. Let me know if there is anything else I can assist you with!Thank you,

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tionna on Sep 16, 2023
Good Evening, Thank you for taking the time to fill out the review. We appreciate your feedback and look forward to you staying with us again. Let me know if there is anything else I can assist you with!Thank you

4/10 Poor

Blaine

Stayed 1 night in Aug 2023
Response from Tionna on Sep 16, 2023
Good Evening,Thank you for taking the time to fill out the review. I apologize you did not have a good experience with us. If there is anything that we can do to help with a better experience let us know. Thank you

2/10 Terrible

Lance

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tionna on Sep 16, 2023
Good Evening,Thank you for taking the time to fill out the review. I apologize you did not have a good experience with us. If there is anything that we can do to help with a better experience let us know. Thank you

10/10 Excellent

Allicia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location with helpful staff and very comfortable beds.
Stayed 9 nights in Jul 2023
Response from Tionna on Sep 16, 2023
Good Evening, Thank you for taking the time to fill out the review. We appreciate your feedback and look forward to you staying with us again. Let me know if there is anything else I can assist you with!Thank you

2/10 Terrible

Alborz

Disliked: Cleanliness, staff & service
I booked a king room and ended up with double queen.
Stayed 1 night in May 2023
Response from Sheraton Team on Aug 5, 2023
Goodmorning,I apologize that you were moved over to a double instead of a king. I do wish this was brought to our attention sooner so we could of maybe tried to resolve this. Unfortunately it shows your reservation was back in May. was there a more recent reservation you are referring to.

10/10 Excellent

Steven, Las Crucess

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What we expected
Stayed 1 night in Jul 2023
Response from AGM on Jul 27, 2023
Thank you for the positive review and we hope you choose to stay with us again!

10/10 Excellent

Christianah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from AGM on Jul 27, 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Nicolle

Stayed 1 night in Jul 2023
Response from Tionna on Aug 5, 2023
Goodmorning, I am so happy you had a great stay!

10/10 Excellent

Leticia Isiordia

Stayed 1 night in Jul 2023
Response from Tionna on Aug 5, 2023
Thank you! I am so happy that you enjoyed your stay!

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff!
Stayed 1 night in Jul 2023
Response from AGM on Jul 11, 2023
Thank you for sharing about your experience.Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Jun 28, 2023
Dear Hope, Thank you for the great review. We are happy to see that you enjoyed your stay with us and look forward to welcoming you back soon!Thank you,Management

10/10 Excellent

Anna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a new hotel in a newly developed area. The hotel was very clean and the staff was friendly. We ordered carry out from the on site restaurant and the food was good. It is not a walkable area from the hotel but it's an easy drive to shops & restaurants.
Stayed 2 nights in Jun 2023
Response from AGM on Jun 27, 2023
Dear Anna, Thank you for taking the time to leave us a review. We are happy to hear that you were able to enjoy food from our restaurant. We hope you choose to stay with us again. Thank you,Management

2/10 Terrible

Jana

Reservation but NO room!!!
I made my reservation a month before my stay and when I got the the hotel I was informed that they didn’t have a room for me! I already had all my luggage and things on a cart in the lobby! The had emailed me a few hours before when I was already driving so I didn’t see the email. They booked us in another hotel 15 miles away from where we were wanting to stay. Very disappointing that they would do this when I reserved the room weeks before!
Stayed 1 night in Jun 2023
Response from AGM on Jun 27, 2023
Dear Jana, Thank you for the review. I know we have been in direct contact as well. Like we mentioned, due to an unforeseen maintenance issue, we unfortunately did have to move you to a different location, but paid for all accommodations and refunded your stay. Those decision is not easy for us, but we do the best we can given certain situations and try to ensure guest happiness.Thank you for your review, Management

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Check in was efficient. Room was nice. Breakfast buffet price was too high.
Stayed 1 night in Jun 2023
Response from AGM on Jun 27, 2023
Dear Deborah, Thank you for taking the time to leave us a review. We are glad that you had a smooth check in and that the rooms were clean and well maintained. I apologize for the breakfast prices and will address that with our food and beverage team. We look forward to welcoming you back in the future. Thank you,Management

10/10 Excellent

Robert

Stayed 10 nights in Jun 2023
Response from AGM on Jul 11, 2023
Thank you for sharing about your experience.Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from AGM on Jun 27, 2023
Dear Arthur, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay! Thank you,Management

10/10 Excellent

Sean

Stayed 1 night in Jun 2023
Response from AGM on Jun 27, 2023
Dear Sean, Thank you for leaving us a great review. We are glad you enjoyed your stay. Thank you,Management

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Great hotel with quiet, comfortable rooms. The beds are very comfortable and love the area.
Stayed 1 night in Jun 2023
Response from AGM on Jun 27, 2023
Dear Craig, Thank you for taking the time to let us know about our comfortable rooms. We appreciate the great feedback. Thank you,Management

10/10 Excellent

RUSSEL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff here are awesome!
Stayed 1 night in May 2023
Response from AGM on Jun 27, 2023
Dear Russell, Thank you for taking the time to leave our staff a great review! We appreciate the recognition. Thank you, Management