Reception

Reviews of SpringHill Suites Minneapolis-St Paul Airpt/Mall of America

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1008 reviews" "
Rating 8 - Good. 244 out of 1008 reviews" "
Rating 6 - Okay. 82 out of 1008 reviews" "
Rating 4 - Poor. 47 out of 1008 reviews" "
Rating 2 - Terrible. 43 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole, Green Bay

Traveled with family and small children
Enjoyed staying here for a weekend getaway to Mall of America. On my a short drive to our destination. Staff were very friendly.
Stayed 2 nights in Mar 2024
Response from Baylee on Mar 25, 2024
Thank you for taking the time to write a review on your past stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and learning for all departments. We wish you safe travels this year.

6/10 Okay

Karen

Traveled with family and small children
Average hotel, rooms were ok not the cleanest. There were some red food stains on the carpet. Staff checking us in was ok, just gave us card keys but no other information like breakfast or directions to elevator. Area is quiet but don't take the metro blue line in the evening as it can be unsafe.
Response from Baylee on Mar 25, 2024
Thank you for taking the time to write a review on your past stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and learning for all departments. We wish you safe travels this year.

10/10 Excellent

Bernadett

Everything was great
Stayed 1 night in Mar 2024
Response from Jon D on Mar 24, 2024
Hello Bernadett thank you for stay with us we're very pleased you enjoyed your stay with uswe look forward to your next visit

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find parking
Stayed 1 night in Mar 2024
Response from Baylee on Mar 21, 2024
Thank you for taking the time to write us a review on your previous stay here at Springhill Suites by the MSP Airport and the Mall of America. Your view is being reviewed by our department heads for training and learning purposes as we are always striving to better our guest experience.

10/10 Excellent

heather, Saint augustine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to airport and mall of America
Stayed 1 night in Mar 2024
Response from Baylee on Mar 19, 2024
Thank you for taking the time to review your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope to see you stay with us again, safe travels in this new year.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Stayed here for a quick trip to the aquarium at the mall of America. Good location. Pool was smaller than expected and there was only one waffle maker so there was a bit of a wait for that at breakfast. Would stay again.
Stayed 1 night in Mar 2024
Response from Jon D on Mar 16, 2024
David thank you for your review and staying with us we're very pleased you enjoyed your stay I'm sorry about breakfast and the waffle maker being slow

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jon D on Mar 16, 2024
Thank-you for staying with us we're very pleased you enjoyed your stay and look forward to your next visit

6/10 Okay

Erik

Traveled with family
Disliked: Property conditions & facilities
The place has been well used. Check in was limited communication, toilet seat broke, usb ports didn't work, and tables in the breakfast area were not cleaned up in the mornings. I will say one of my kids left a stuffy and they called to let us know so we could retrieve it so that was awesome.
Stayed 2 nights in Mar 2024
Response from Jon D on Mar 16, 2024
Erik we're very pleased you enjoyed your stay with usand happy we were able to get the stuffy back too

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baylee on Mar 11, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Tara

Stayed 1 night in Mar 2024

10/10 Excellent

Danielle, Clear Lake

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Very clean, comfortable room and bed, and wonderful breakfast!
Stayed 1 night in Feb 2024
Response from Baylee on Feb 28, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We wish you safe travels in this new year and hope to see you stay with us again in the future.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Springhill on Feb 26, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for learning and training and we again thank you for taking the time. We wish you safe travels in this new year.

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Clean , shuttle service was a plus .
Stayed 1 night in Feb 2024
Response from Baylee on Feb 22, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
I would consider this property better for business travelers or others only staying a night or two. My family and I stayed a long weekend (Friday thru to Monday) and while the room layout was convenient with having a separate area for the kids we unfortunately didn't have any 'housekeeping' services provided aside from additional towels being requested & delivered the three days we were there which was disappointing. The breakfast also left much to be desired with the eggs being runny and limited selection/options for the kiddos. The 'restaurant' wasn't as expected and was more like a small bar with a pizza ordering option. All in all, better than others we've stayed at in the 'area' but not exactly as advertised or expected.
Stayed 3 nights in Feb 2024
Response from Baylee on Feb 21, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America.

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Nice gym equipment, good selection for continental breakfast, clean rooms and common areas, friendly staff. Only negative was limited parking.
Stayed 1 night in Feb 2024
Response from Baylee on Feb 19, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We wish you safe travels in this year and we hope to see you stay with us again.

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was difficult with limited space and ran out of a lot of breakfast items, but other than that it’s a great stay. Very clean, staff was great, and welcoming.
Stayed 1 night in Feb 2024
Response from Jon D on Feb 19, 2024
Thank you Lindsay for staying with us we do understand that at times we have parking problems and are working on making it better

10/10 Excellent

Jill, Eau Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff were great! Our group had two rooms and they made it a point to get us rooms near each other. The rooms were very clean and comfortable. Great location to the airport. Only comment is that the bartender didn’t know how to make a requested drink and didn’t listen when given instructions but that was minor.
Stayed 1 night in Feb 2024
Response from Jon D on Feb 17, 2024
Hello Jill we're pleased you enjoyed your stayand i'm sorry the bartender could not make your drink right we look forward to your next visit

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Baylee on Mar 21, 2024
Thank you for taking the time to write us a review on your previous stay here at Springhill Suites by the MSP Airport and the Mall of America. Your view is being reviewed by our department heads for training and learning purposes as we are always striving to better our guest experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel right next to the airport but going through a 3rd party booking does not get you free parking if flying out and you can't get it added on at the desk. You have to book through the hotel in order to get the free parking. There are 2 parking shuttle services within a mile which is what we ended up doing.
Stayed 1 night in Feb 2024
Response from Baylee on Feb 15, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when we fly out of MSP airport, very convenient and clean
Stayed 1 night in Jan 2024
Response from Jon D on Feb 3, 2024
Tamarathank you so much for staying with us always nice to hear great things about our hotel and knowing we are doing great when we have repeat guests looking forward to your next visit

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Bathroom was very clean. Hard to find a place to park at night, had to park in back and it was pretty dark back there.
Stayed 2 nights in Jan 2024
Response from Jon D on Jan 31, 2024
Thank you for staying with us we know sometimes our lot does fill up we're also working on the lighting problem

10/10 Excellent

Diane

Traveled with family
Liked: Amenities
We stayed here before and after our trip to Florida. It was clean, modern, had spacious rooms and a sufficient breakfast. No complaints.
Stayed 1 night in Jan 2024
Response from Baylee on Jan 24, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over pre flight out of MSP. they have airport shuttle but we did not use. Suite had 2 queens and sofa bed. affordable and clean. close to airport. continental breakfast. to go breakfast for early outs was meh. apple and orange and yogurt.
Stayed 1 night in Jan 2024
Response from Baylee on Jan 19, 2024
Thank you for taking the time to review your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope you choose to stay with us again whenever you are back in town, we wish you safe travels within this new year.

8/10 Good

Tahara Ventrice

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this property was ok/ nice. I arrived around 1pm and asked if I could check in..and my room was ready with no extra charge to check in early. The room was clean and the beds was comfortable surprisingly lol. I booked a suite that had two Queens beds and a pull out sofa..it had a microwave which was convenient. They had a pool indoor pool but it was too cold I so we didn't use it. We did use the gym which was ok they had some free weights a couple treadmills and a couple bikes nothing to fancy. They did have complementary breakfast your regular waffle maker..eggs..bacon..bagels..oatmeal it was ok. We had breakfast one day and ate out the next. Overall I was pleased with my stay. Parking was free. I believe they do have indoor parking at $20 a day. We just parked outside.
Stayed 3 nights in Jan 2024
Response from Baylee on Jan 17, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We are happy to see you enjoyed your time here and we do hope you choose to stay with us again whenever you are back in town. We wish you safe travels in this new year!

10/10 Excellent

tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, clean and close to our Park and go for airport
Stayed 1 night in Jan 2024
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Marcia

Traveled with family
Liked: Property conditions & facilities
Great customer service at from desk, always cheerful and helpful. Rooms were clean and affordable!
Stayed 1 night in Jan 2024
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was smaller than it appeared in the pictures, but the facility was clean and the staff were friendly and professional. We would absolutely stay here again.
Stayed 2 nights in Dec 2023
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Crestin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and parking was close
Stayed 2 nights in Dec 2023
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

Yujie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Baylee on Jan 8, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Baylee on Jan 5, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We are happy to see you have enjoyed your stay, we hope you choose to stay with us again whenever you are in town.

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 went and stayed in two rooms! It was an amazing trip. We overall enjoyed the hotel it was nice and staff was super friendly!
Stayed 3 nights in Dec 2023
Response from Jon D on Dec 30, 2023
Thank you for staying with us we're very happy you enjoyed your stay and look forward to your next visit

8/10 Good

Ilanit M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Baylee on Dec 29, 2023
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope you choose to stay with us again in the future.

10/10 Excellent

Glenda, Wabeno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes there is some air traffic nosie but the hotel staff including the bar are awesome!
Stayed 1 night in Dec 2023
Response from Baylee on Dec 29, 2023
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope you choose to stay with us again in the future.

10/10 Excellent

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was concerned about the highway noise and planes so I had my guard up before we even got there. I never heard a peep from the highway. Yes you can hear the planes but there were no take offs while we were sleeping. If you are a very light sleeper and require 8 solid hours of uninterrupted sleep, this isn't for you. However we LOVED it. The shuttle to the mall, the staff, our room.....all of it!
Stayed 1 night in Dec 2023
Response from Jon D on Dec 28, 2023
Hello Sara Thank you for staying with us we're happy you enjoyed our hotel and your stay, yes sometimes you do hear the planes taking off but it's not constant We look forward to your next visit

8/10 Good

Johanna

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The sofa bed was filthy. Matress full of fungus. The employee taking care of breakfast was very rude.
Stayed 1 night in Dec 2023
Response from Baylee on Dec 28, 2023
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope to have you stay here again.

10/10 Excellent

Steven, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, more spacious than other options; parking included, nice workout room, breakfast and bar.
Stayed 2 nights in Dec 2023
Response from Baylee on Dec 28, 2023
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope to have you stay here again.

10/10 Excellent

Dave, JUNEAU

Stayed 1 night in Dec 2023
Response from Baylee on Dec 28, 2023
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We hope to have you stay here again.

10/10 Excellent

Anitura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service all around from the shuttle driver to the housekeepers and the 24hr shuttle was the selling point for me!
Stayed 3 nights in Dec 2023
Response from Baylee on Dec 25, 2023
Thank you for taking the time to write us a review while staying at the Springhill Suites by the MSP Airport and the Mall of America. We are happy to hear you enjoyed your stay and we hope you choose to stay with us again.

8/10 Good

Alicia

Stayed 1 night in Dec 2023
Response from Baylee on Jan 17, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We are happy to see you enjoyed your time here and we do hope you choose to stay with us again whenever you are back in town. We wish you safe travels in this new year!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very early flight and the front desk lady had some breakfast waiting for the ones who had to leave early. Very thankful!
Stayed 1 night in Dec 2023
Response from Baylee on Dec 25, 2023
Thank you for taking the time to write us a review while staying at the Springhill Suites by the MSP Airport and the Mall of America. We are happy to hear you enjoyed your stay and we hope you choose to stay with us again.

10/10 Excellent

Dorvalino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel with amazing staff
Amazing staff. We arrived almost 1 am from the airport. Hotel sent a shuttle to pick us up with no extra fee. The front desk, Jenny, was extremely friendly and professional. Outstanding. Big room, clean, nice. The only con I would say is the fact that is close to the airport so if you are a light sleeper you might wake up with the sound of airplanes crossing the sky.
Stayed 1 night in Dec 2023
Response from Jon D on Dec 23, 2023
Thank you for staying with us yes our shuttle runs 24 hours a day and is always free we hope you think of us on your next visit to the twin cites

10/10 Excellent

Mingtao

Stayed 1 night in Dec 2023
Response from Baylee on Jan 17, 2024
Thank you for taking the time to write us a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We are happy to see you enjoyed your time here and we do hope you choose to stay with us again whenever you are back in town. We wish you safe travels in this new year!

10/10 Excellent

Daiki

Response from Baylee on Feb 15, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

matthias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for what we needed and not overpriced.
Stayed 2 nights in Dec 2023
Response from Baylee on Dec 19, 2023
Thank you for taking the time to write us a review while staying at the Springhill Suites by the MSP Airport and the Mall of America. We are happy to hear you enjoyed your stay and we hope you choose to stay with us again.

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close
Very close to the mall. Very clean. Great service. The entrance was very welcoming along with the staff. Breakfast was great with a great selection. It’s also very close to airport. We heard the airplanes but we enjoyed watching them take off.
Stayed 3 nights in Dec 2023
Response from Baylee on Dec 19, 2023
Thank you for taking the time to write us a review while staying at the Springhill Suites by the MSP Airport and the Mall of America. We are happy to hear you enjoyed your stay and we hope you choose to stay with us again.

2/10 Terrible

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel , staff was great , room was very clean, will stay here again!
Stayed 1 night in Dec 2023
Response from Baylee on Dec 19, 2023
Hello, thank you for reaching out and writing a review. I have some follow up questions on your positive review but a negative score.

10/10 Excellent

stephannypineda

Good
Response from Baylee on Feb 15, 2024
Thank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. Your review is used for training and encouragement to all of our staff and our department leads. Thank you again and we hope to see you stay with us again.

10/10 Excellent

ABBY SWENSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Very friendly staff and clean hotel, breakfast was excellent and the lobby/bar area was great!
Stayed 1 night in Dec 2023
Response from Jon D on Dec 10, 2023
Hello Abby thank you for staying with us we're happy you enjoyed your stay and we look forward to seeing you again on your next visit to the Twin Cities we will share your kind words with our entire team