Great Staff- Quick to Resolve any Issues
Posted May 12, 2016 on Hotels
When we arrived, our room smelled overwhelmingly like fish. I rang the front desk, and they were at our door within 30 seconds, offering to carry our bags to an upgraded room and apologizing profusely about the smell (apparently it is a long-term stay hotel, and they have some pilots, truckers, etc., who cook with oils and things that linger awhile and staff was told the room was now ready to be rented out).
The upgraded room was wonderful. We only stayed one night for my daughter's birthday trip to MOA and the Science Museum so we didn't even really *need* the large original room, and certainly not the giant upgrade, but it was a really nice treat, and my daughter enjoyed having the living room to herself while her dad and I had the bedroom.
The breakfast was really great, as was the pool and the staff (who told us they'd leave the juice/pop machines on overnight in case we needed anything).
The only downfall is that we had our heart set on pizza delivery (I think it was Pizza Lucé or something that we were so intent on), but couldn't get delivery out there. We ended up just ordering Green Mill and walking across the parking lot to get it.
Anyway- really great staff and a wonderful room. No complaints! (other than me whining about pizza that has nothing to do with the hotel, haha)
Comment from Hotel Management
by Jason, Hotel Management
Thank you so much for taking the time to offer your feedback and rate our hotel. I am so happy you were pleased with your stay and we will look forward to serving you again soon. Have a great day!