Exterior

Reviews of Emery, Autograph Collection Hotel

4.5 out of 5
Emery, Autograph Collection Hotel
215 Fourth Street South, Minneapolis, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 244 out of 336 reviews" "
Rating 8 - Good. 55 out of 336 reviews" "
Rating 6 - Okay. 24 out of 336 reviews" "
Rating 4 - Poor. 8 out of 336 reviews" "
Rating 2 - Terrible. 5 out of 336 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities, property conditions & facilities
Great restaurant and coffee shop
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Barbara,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our restaurant and coffee shop. Our team strives to provide exceptional service and a welcoming atmosphere. We look forward to welcoming you back to Emery, Autograph Collection for another enjoyable visit.Sincerely,Emery Manager

10/10 Excellent

Huimin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and clean, will definitely order again next time
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Huimin,Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Emery Manager

10/10 Excellent

Suheil Albert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff on reception. The room is spacious and is styled very nicely. The lobby area is nice and lively. I’ve been to many hotels in the mid west, my visit at Emery was one if the best with no single complain.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Suheil,Thank you for your excellent review of Emery, Autograph Collection! We're delighted by all your kind compliments. It would be wonderful to welcome you back anytime.Sincerely,Emery Manager

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price, beautiful building and rooms
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Rachel,Thank you for choosing Emery, Autograph Collection, and for taking the time to share your delightful, five-star review. We are thrilled you were impressed with our beautiful property and great value. It would be a pleasure to have you join us again someday.Sincerely,Emery Manager

10/10 Excellent

Sue

Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had great holiday charm!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Amber,Thank you for joining us for the holiday season and for sharing your delightful five-star review. We are thrilled you enjoyed our beautiful decor and look forward to welcoming you back again to Emery, Autograph Collection.Sincerely,Emery Manager

10/10 Excellent

George, Dallas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and food at the hotel restaurant very good. Rooms were comfortable, but furnishings didn't feel rich -- not a drawback probably a 4-star room. Several good restaurants nearby and fun coffee shop in the hotel.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear George,Thank you for choosing Emery, Autograph Collection! We're glad our comfortable rooms, friendly staff, and delicious food impressed you, and we look forward to your next visit.Sincerely,Emery Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My boyfriend and I booked the deluxe room, non-smoking option with a king size bed. The sheets and mattress of the bed was super comfortable and relaxing. Enough lighting throughout the room. The standing shower and bathroom floor and tiles were clean with no signs of mold. The carpet was clean and there was minimal dust. You can request a microwave brought to your room during check-in. My only thing to note is if you are traveling with a large amount of luggage, you may like to request a suite or larger room. Our room only had a small rounded table to eat comfortably, two smaller bed side tables and a closet by the door to hang coats and to put your luggage. There wasn't another drawer or cabinet to place additional items other than the bathroom counter. Upon check-in, someone offered us a tasting of local beer made by a brewery near the Mississippi River so that was a pleasant, unexpected surprise. Not sure if that will be a continuous offering or just something nice for the holiday season since we visited in December. Overall, would book a room again.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you for joining us at Emery, Autograph Collection. It was our pleasure to assign you a comfortable and clean room, and we're glad you enjoyed the special tasting at check-in! Our team hopes you return soon. Sincerely,Emery Manager

6/10 Okay

Megan

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Veronica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
House keeping walked in on us at 7am and knocked again at 9:30am. In addition, front desk did not take our valet information or was prepared to give us our food voucher.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Veronica,Thank you for taking the time to share your honest thoughts. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us improve our processes and serve our guests better. It is our hope that you will give us another chance in the future to deliver a stay that reflects our true spirit of hospitality.Sincerely,Emery Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jennifer W.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful updated building with palpable history
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Jennifer,Thank you for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with a wonderful experience, and we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Emery Manager

10/10 Excellent

Ruthi, Oskaloosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Gloria, Yorba Linda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Suite was old, dimly lit & noisy in the middle of the night. I was awakened by what sounded like a slamming door inside my suite twice. The property does not offer room service & only had one dinning option & a coffee shop.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Gloria,We always aim to provide an exceptional experience, so please don't hesitate to let us know if you encounter any issues while you're with us, especially things that are momentary, like unexpected noise. Rest assured, we are discussing your experience so we can improve our overall quality where possible, and we hope to welcome you back to Emery in the future.Sincerely,Emery Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Emery for the Billy Joel concert and it was perfect. Close to US Bank stadium with a great little restaurant, bar, and on-site coffee shop. The hotel and rooms were clean and comfortable. I would stay again and recommend to others!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Charles,Thank you so much for your feedback on your stay at Emery, Autograph Collection! Our team was over the moon to hear that you enjoyed their service so much. It was wonderful to hear that not only did you enjoy the Billy Joel concert, but our service was fantastic as well. Hopefully, you choose to stay with us again for your next concert!Sincerely,Emery Manager

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a stay if your destination is U.S.Bank Stadium! Very cool experience and decor!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Jennifer,Thank you for your wonderful feedback on your stay with us at Emery, Autograph Collection! We were over the moon to hear that you were placed so close to the concert venue and that you enjoyed the decor we have up as well! Hopefully, you choose to stay with us when you go to your next concert! Sincerely,Emery Manager

10/10 Excellent

LINDA, Rochester

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ceyrena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The interiors and restaurant of the hotel exceeded expectations. Service was outstanding. Getting coffee in the morning requires 30-45 minutes on the weekends so be prepared.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Ceyrean,Thank you for sharing your five-star review of Emery, Autograph Collection. We're thrilled the interiors and dining experiences impressed you and our service met your high standards. However, we're disappointed regarding your wait time for coffee, and we'll promptly look into streamlining our morning service. Your insights are invaluable, and we look forward to welcoming you back again!Sincerely,Emery Manager

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

John

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very eclectic and beautiful property. We will Definitely be back.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Pattie,It was wonderful having you as our guest recently! Thank you so much for your kind words about our lovely facility. We look forward to welcoming you back soon!Sincerely,Emery Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment inside
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Christian,Thank you so much for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. We'd love to read more about what made it so great. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Emery Manager

10/10 Excellent

Kathryn

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Annaliese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

DANIEL

Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
The entire staff was amazing! We really enjoyed our conversations with Vinny. Excellent food and bar. While we did enjoy the coffee shop, the 30 minute lines were ridiculous.Need to figure out how to move things along during peak hours.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Lisa,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their exceptional service. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we look forward to hosting you again at Emery, Autograph Collection!Sincerely,Emery Manager

10/10 Excellent

Jonathan

Stayed 4 nights in Sep 2023

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Lara, Omaha

Stayed 1 night in Oct 2023

8/10 Good

Geoff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service and staff-vibrant lobby Room was a little dated
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Geoff,Thank you for choosing to stay with us at Emery, Autograph Collection. Our goal is to provide every guest with friendly service, and we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. It was a pleasure to host you, and we hope to welcome you back in the future.Sincerely,Emery Manager

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Gorgeous lobby seating area; funky lobby coffee shop with interesting drinks - super friendly front desk staff. Really liked this hotel. Gym was OK, dark but enough equipment. Loved the adjustable TV mount so I could watch it at different angles in the room. The entrance to the hotel was a little odd (not a traditional lobby) but once I figured it out, was fine.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Amy,Thank you so much for the high rating. We are so happy to know that our team's friendly service and our wonderful amenities impressed you during your visit. Please consider coming back to join us again at some point soon,Sincerely,Emery Manager

6/10 Okay

Ronald L

Liked: Cleanliness, staff & service, room comfort
A Disappointing Stay at Hotel Emery
I was disappointed with my room. I booked a 1 bedroom suite, expecting an upper level room with a view. It turns out all of the 1 bedroom suites are on the 2nd floor and have a rooftop directly outside the windows with vents and other rooftop fixtures, and also looked directly into the windows of another building; you needed to keep the blackout shades down to avoid having people look in on you. On top of that, most of the ceilings and walls were painted chocolate brown, so the rooms were very dark and dingy...not what you would expect for suite prices in a boutique hotel. Lesser priced rooms and studio suites on upper floors were much nicer. They really should let people know in advance. On a positive note, the lobby area and the bar/restaurant was quite nice.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Ronald, Thank you for taking the time to leave a review. We regret to learn of your disappointment with your accommodations. We'll be sure to share your feedback internally for further consideration. On a positive note, we appreciate your kind words about our lovely lobby and restaurant. It was a pleasure having you here, and we hope you will give us another opportunity in the future to provide you with the experience you expect and deserve.Sincerely,Emery Manager

6/10 Okay

Lauren

Liked: Room comfort
Disliked: Cleanliness
Beautiful but Lacking
We had a wonderful welcome at the front desk. Our room was beautiful but we quickly saw a few things that were missed while cleaning. We were left with only a quarter roll of toilet paper, the ledge above both the bed and the side tables had a good layer of dust, the small ottoman/stool was riddled with food crumbs, the handle on our shower was sitting on the countertop and we were unable to get the drain in the tub to plug. We had to ask the front desk to fix the shower handle and bring extra toilet paper twice. Additionally, there was a pre-football game gathering hosted by the hotel the morning after we checked in and our room looked directly over the space where they were hosting. We would have liked to have been notified that our room was right near this as we would have requested a different room in the hotel. A DJ at 9a when you're on vacation just isn't our vibe.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Lauren, Thank you for taking the time to review your recent stay with us. We are thrilled that our front desk agents left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again for an improved experience.Sincerely,Emery Manager

10/10 Excellent

Raffaello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our room was massive and the staff was so helpful i definitely recommend.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
We're so happy to know that our spacious accommodations and friendly service were the highlights of your visit. Thank you so much for the high rating, and we hope to see you again in the future. Sincerely,Emery Manager

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient
Hotel was excellent. Room was very quiet, bed was comfy. Nice lobby with coffee shop (a bit overpriced) and a nice restaurant. Decent fitness room. Quiet right by hotel but easy walk to North Loop restaurants and shops.
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Dear Stephen,It was a pleasure to have you as our guest at Emery, Autograph Collection and we are happy you enjoyed our peaceful accommodations and comfortable bed. Thank you for sharing your kind review. We look forward to welcoming you back on future trips to the area.Sincerely,Emery Manager

8/10 Good

Jady

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice place. Walking distance to US Bank stadium. Good food at Guila restaurant in the hotel. (over priced) Parking valet $49 per night, self parking $32 per night. What they fail to tell you public parking one block away $10 per night
Stayed 1 night in Sep 2023
Response from General Manager on Sep 7, 2023
Dear Jady,Thank you for taking the time to share your comments with us. We are glad to know that we were able to provide you with a convenient place to stay while you were in town for business. It is also lovely that you enjoyed your meal at Giulia. We strive to make our parking policies clear, and we are sorry to hear about any disappointment on this matter. Thank you, and we hope to see you again soon! Sincerely,Emery Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent environment and excellent staff
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Christopher, It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon! Sincerely,Emery Manager