Executive Room, 1 Double Bed | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Reviews of Marriott Minneapolis Southwest

3.5 out of 5
Marriott Minneapolis Southwest
5801 Opus Pkwy, Hopkins, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 438 out of 776 reviews" "
Rating 8 - Good. 223 out of 776 reviews" "
Rating 6 - Okay. 70 out of 776 reviews" "
Rating 4 - Poor. 29 out of 776 reviews" "
Rating 2 - Terrible. 16 out of 776 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for taking the time to rate our property and it is great to see that we hit the perfect mark. We appreciate the opportunity of hosting you and look forward to seeing you again down the line when the need should arise.

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you for the perfect rating and great feedback. It is comforting to see we met all your expectations. We look forward to future opportunities to create even better memories.

8/10 Good

Latayveya

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay again!
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Thank you for the wonderful review, we look forward to welcoming you back when the need should arise.

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nathan was friendly and respectful
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for the perfect rating, it is great to see when we deliver on all the Marriott core principles. Nathan will be excited to see his service made a difference in your stay experience. We look forward to hosting you again when the need should arise.

10/10 Excellent

John, Schertz

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Jan 15, 2024
Thank you for the perfect rating, it is great to see when our customers leave fully satisfied. We look forward to future opportunities to exceed expectations.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and very friendly staff
Stayed 3 nights in Dec 2023
Response from GM on Jan 29, 2024
Thank you for the wonderful rating and feedback. I am pleased to see you found the property clean and staff friendly. Two things we take great pride in delivering daily. We look forward to having you back whenever the need should arise. Thank you for the opportunity.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for your perfect rating, it is great to see we met all your expectations. We look forward to hosting you again when the need should arise.

10/10 Excellent

Meghan

Stayed 1 night in Dec 2023
Response from GM on Jan 15, 2024
Thank you for the outstanding rating, we appreciate the opportunity of hosting you while in town and it is comforting to see we met all expectations.

6/10 Okay

Muminah

Liked: Cleanliness, staff & service, property conditions & facilities
Great minus a problem with the heater
Overall stay was great, staff was great, restaurant food was great, only problem is the room was cold and when I turned the heat up , the heater was extremely loud with a clacking sound, however i had to deal with it to get the room warm after a few hours it would quiet but woke me every night as the sound would come back, i was disappointed when i wasn’t offered any compensation for having to deal with the noise,
Stayed 2 nights in Dec 2023
Response from GM on Dec 24, 2023
Thank you for sharing your feedback with us and it wonderful to know you found the staff and food great during your stay. We appreciate your patience and understanding with the heating system in the room I know that can be frustrating when it may not be as quiet as expected. We look forward to making your next stay experience more memorable and relaxing, I fully trust you would find more satisfying.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you staying with us and we appreciated the opportunity of hosting you. We are thankful for the nice rating and look forward to making better memories down the road.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the food at the buffet was barely warm.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for staying with us, we appreciated the opportunity of hosting you while in town. I glad to see a positive rating and look forward to making that a perfect 5 experience down the line. Thank you also for your patience and understanding with the food temperature during your dining experience and we look forward to providing you a better culinary moment next time.

6/10 Okay

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough location. But went on a holiday weekend (Thanksgiving wed-sun) and there were only a max of 20 cars the entire time, so fairly empty. But they packed everyone on the same floor or two. Which was annoying as we were placed in an ajoining room. So a door between and people were in the other room. Young girls the last night which was just so not cool with loud kids all night. Why would you not space people out? Horribly managed. Housekeeping also stated cleaning at like 6am on Saturday morning. Banging and vacuuming since 6am. Also.... put everyone on a floor with a broken ice machine. Way less then expected. Won't be back, won't recommend. Pick somewhere else.
Stayed 4 nights in Nov 2023
Response from GM on Nov 28, 2023
Thank you for sharing your stay details and I do apologize we failed to meet your/our expectations. I know how important a quiet relaxing environment is and we look forward to regaining your trust down the line should the need arise. Thank you for your patience and understanding in the interim as we work diligently to improve the customer experience each and everyday.

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from GM on Dec 18, 2023
Thank you for sharing your rating and I am pleased to see we met all your expectations. Until next time!

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff took very good care of us—we had a wonderful time, and felt the hotel was clean, food was delicious and we always feel very safe there. The ice machine was down on the 11th floor, and although we mentioned it to many employees, nothing was fixed during the two nights we were there. But that was our only issue while there, but just thought as an FYI, you’d want to know. Overall through, great stay, and I gave you 5 stars. Thank you!
Stayed 2 nights in Nov 2023
Response from GM on Nov 20, 2023
Thank you for the perfect rating, we appreciated the opportunity of hosting you while in town. We look to have all new ice machines for the property by beginning of 24' so thank you for your patience in the interim.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch staff, clean and safe area. I would absolutely stay here again!
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for sharing these wonderful words and glad to see you found the staff top notch and facility clean. We look forward to welcoming you back again.

10/10 Excellent

Adam

Stayed 3 nights in Nov 2023
Response from GM on Nov 20, 2023
Thank you for the perfect rating, it is great to see when we meet all the expectations of our valued guests. We look forward to hosting you again when the need should arise.

8/10 Good

Sally, Morton

Stayed 3 nights in Nov 2023
Response from GM on Dec 18, 2023
Thank you for the wonderful rating and we look forward to making the next stay experience a perfect 5!

10/10 Excellent

Zenobia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you for sharing your feedback, it is great to see you had a perfect stay and found everything very clean. We look forward to having you back again when in the area.

4/10 Poor

Fin

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The shower head was leaking. I expected more from Marriott. I don't like the idea is a sink out in the open.
Response from GM on Oct 16, 2023
Thank you for sharing your feedback and I am sorry to hear there was a leaky shower head in your room. We appreciate your patience and understanding as we continually work to provide the best accommodations to our valued guests. We look forward to making future trips to our property more memorable and as expected from a Marriott product.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of my stay was exceptional, from the person who greeted me at the front desk, to the person who checked me out. Everyone here was so friendly and helpful. The rooms were spacious and clean, and on-site amenities were exceptional. I was here for a conference and the food was great too! Special shout out to Lisa at Blue Birches for her top-notch service!
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Thank you for the perfect rating and it is comforting to see your stay experience was exceptional. I will be sharing your feedback with the TEAM as they will be excited to hear their service made an impact. We will certainly recognize Lisa as well for her outstanding hospitality she provided. Thanks for the opportunity of hosting you while in town.

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable! The sink, bathroom, and shower areas lacked towel bars where you could hang damp wash cloths & towels to dry for next day's use. The breakfast buffet was picked over and not very warm. We decided to skip it the second morning. The receptionists at the front desk were very kind & helpful especially when we called back after returning home to report that I had left a pair of shoes in the room. They recovered my shoes and had them sent UPS immediately. THANK YOU!!
Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you for sharing your stay experience with us, we appreciated the opportunity of hosting you. I am pleased to see we recovered your items and returned promptly. We look forward to making future stays even more memorable.

10/10 Excellent

Donovan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Very helpful staff
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Thank you for the wonderful rating, I am pleased to see that staff service and location were ideal for your needs. We look forward to having you return whenever that need should arise.

8/10 Good

Tanner

Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you for sharing your wonderful rating with us. We appreciated your business and look forward to making future stay even more pleasant and relaxing as expected from the Marriott brand.

10/10 Excellent

Megan

Traveled with partner
Liked: Amenities
Very clean and friendly staff.
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Thank you for the perfect rating, it is great to see you found our establish clean and staff friendly. Those are key ingredients to a successful stay experience.

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you for the perfect rating, it is comforting to see we met all your expectations. We look forward to hosting you again when the need should arise.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that the hot tub was not working while we were there.
Stayed 2 nights in Sep 2023
Response from GM on Oct 4, 2023
Thank you for sharing your feedback and we appreciate your patience and understanding as we handled routine maintenance on our jacuzzi spa. We look forward to you using it upon future visits and getting the full enjoyment out of your stay experience.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Thank you for the outstanding rating, it is great to see when the TEAM delivers on all the Marriott core principles and is able to meet the expectations of our valued guests. We look forward to seeing you again when the need should arise.

10/10 Excellent

Sharmaine

Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Thank you for the perfect rating, it is great to see we met all your expectations. Thank you for the opportunity of hosting you while in our area.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for the nice rating and we look forward to making the next experience a perfect 10!

8/10 Good

Marialuisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Nov 6, 2023
Thank you for sharing your rating with us and we look forward to making the next experience a perfect 10!

10/10 Excellent

Amber

Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for sharing this perfect rating, it is great to see when we meet all the expectations of our valued guests. Thanks for the opportunity of hosting you while in town.

6/10 Okay

Carmen, Winfield

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in clerk wasn't friendly and didn't make us feel welcome. He was unable to swipe my card and informed me he had to key in the number in front of others. So much construction around the area just made things inconvenient. The room was fine, bed pillows were terrible, overall the stay was average.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for taking the time to share your feedback on your recent stay. I am sorry to see we missed the perfect marks but look forward to making future trips more memorable. Fortunately, the City of Minnetonka construction project is finishing here soon, so you can expect a smoother arrival experience in the office park. Thanks for your patience and understanding in the interim.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 22, 2023
Thank you for sharing your outstanding rating with us. I am pleased to see we meet all your expectations. We look forward to future opportunities and the chance to host you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 20, 2023
Thank you for the amazing rating, we are pleased to see we met all your expectations. Thanks for staying with us while in town and we look forward to welcoming you back when the need arises.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Sep 18, 2023
Thank you for staying with us and for the perfect rating. We look forward to the next time where we can create even better memories.

10/10 Excellent

Chace

Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Thank you for the perfect rating, it is comforting to see we were able to meet all your expectations. Thank you for the honor of hosting you while you were in our area.

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean and relaxing.
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
Thank you for taking the time to share this perfect rating. It is comforting to know you had a relaxing stay in a clean environment while on site. Thank you for allowing us to host you while in town.

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean. Quiet stay
Stayed 3 nights in Sep 2023
Response from GM on Sep 11, 2023
Thank you for sharing your rating and I am pleased to see you had a nice stay that was clean and quiet. We look forward to having you back again when the need should arise.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place, recommend 💯
Stayed 2 nights in Sep 2023
Response from Management on Sep 8, 2023
Thank you for the perfect rating, it is great to see when we meet the expectations of our valued guests. Thank you for allowing us to host you during your time in the City.

4/10 Poor

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed Hotel Guest
I searched and selected this hotel specifically because it had a hot tub. I planned a "mini staycation" before the crazy, busy days of the new school year. Imagine my disappointment when I got on my swimsuit, grabbed my book to read and walked down to the pool area only to discover the hot tub was closed due to PH levels. I was so disappointed, the specific reason I picked your Marriott was to relax and soak in the hot tub. I live nearby (10 minutes) and just wanted a little mini retreat. I take care of my elderly parent living with advanced Alzheimer's and just wanted to relax. Photo 1 taken Friday evening at 8:56pm, Photo 2 taken Saturday morning at 6:31 am and Photo 3 taken Saturday 8:02am. I was unable to use during my overnight stay. So unfortunate.
Stayed 1 night in Sep 2023
Response from Management on Sep 8, 2023
Thank you for sharing your stay experience and I am sorry to hear that we didn't have the spa available for usage during your time on-site. We greatly apologize for this inconvenience. We do appreciate your patience and understanding as we worked to resolve the issue and to ensure the safety of our valued guests. We look forward to the opportunity of creating a more memorable moment in the future and if we can assist any further please feel free to reach out to property management.

10/10 Excellent

Monse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were accommodated from the start with wanting a high floor level. Driving distance to local destinations was reasonable. Overall great stay.
Stayed 3 nights in Sep 2023
Response from GM on Sep 7, 2023
Glad to see you had a GREAT stay and thank you for the opportunity of hosting you while in town. We look forward to making even better memories down the line.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden treasure and destination hotel.
Excellent hotel management, front desk and food and beverage management team, coupled with a beautiful, modern and exemplary series of food offerings make this a special experience, even among other top-quality Marriott properties and locations. A hotel with character and beauty, one perfect for business or pleasure with plenty of easily found hide-outs throughout, inside and outside on the gorgeous patio and walkway/nature trail system. Only areas for improvement are: return of (limited) room service, return of full breakfast menu versus buffet only, dedicated barista/coffee-only server on staff during breakfast hours.
Stayed 5 nights in Aug 2023
Response from GM on Nov 28, 2023
Thank you for sharing your stay experience and glad to see you enjoyed the hotel overall. We actually do offer a full a la carte breakfast option as well, I apologize if the TEAM did not communicate that appropriately during your interactions. We look forward to making your next stay a perfect 10 experience.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Sep 6, 2023
Thank you for sharing your stay experience rating with us. It is comforting to see when the TEAM and hotel creates a perfect environment for our valued guests. Thank you for the opportunity of hosting you while in town.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GM on Sep 6, 2023
Thank you for the awesome rating and for sharing that with us. The TEAM will be excited to know they met all your expectations and we look forward to welcoming you back when the need should arise.

10/10 Excellent

AHMET BUGRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean and quite...
Stayed 1 night in Sep 2023
Response from GM on Sep 5, 2023
Thank you for sharing this outstanding rating, it is comforting to know the TEAM executed on all standards to make your stay perfect.

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2023
Response from GM on Sep 5, 2023
Thank you for sharing this wonderful rating, we can't wait to host you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Sep 2023
Response from GM on Sep 6, 2023
Thank you for the perfect rating, we appreciated the opportunity of hosting you and look forward to continued partnership in the future.

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Thank you for the perfect rating, I am pleased to see we met all your expectations. We look forward to having you back again down the line when the need should arise.

6/10 Okay

Karen

Business traveler
Liked: Cleanliness, staff & service
No fans in bathroom, didnt have microwave in room, toilet got clogged, internet was not good. Road construction, it was a maze in that complex. WAY to expensive for the quality of the facility
Response from GM on Aug 30, 2023
Thank you for sharing your stay experience and we appreciate your patience with some of the challenges encountered. Fortunately, the road construction bridge rebuild project for the City is coming to close and roads will be fully open August 31st. We look forward to the office park returning to normalcy here shortly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The rooms was wonderful. It was clean and spacious. The staff were so friendly and helpful. We didn’t realize how busy it would be all the time.
Stayed 2 nights in Aug 2023
Response from GM on Aug 30, 2023
Thank you for staying with us and we are pleased to see you found the room wonderful and staff friendly. We look forward to hosting you again when the opportunity should arise.