Ratings based on 834 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room and nice lobby

Posted Nov 26, 2017
Girlfriend loved this hotel so much. Was a home run for her.
Comment from Hotel Management
Nov 27, 2017 by Ted T, Hotel Management
Thank you for sharing your comments regarding the Sheraton Minneapolis West. I am thrilled to hear you enjoyed your time here and hope to see you again soon! Regards, Ted
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Great hotel! Very quiet and close to shopping and restaurants.
Comment from Hotel Management
Nov 14, 2017 by Ted T, Hotel Management
Thanks, hope to see you back soon! Ted Trembath - General Manager
1 out of 5
by A verified traveler

Turned away

Posted Oct 2, 2017
When I showed up to check in, the hotel staff informed me that Expedia head over booked their hotel. They had no room for me and were of absolutely no assistance in finding alternate accommodations.
Comment from Hotel Management
Oct 12, 2017 by Bri, Hotel Management
I am so sorry for your inconvenience and how the situation was handled. Thank you for sharing your feedback with us so that we can review the circumstance as a team to find out what happened and makes sure that issues like this are handled differently in the future. My deepest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
WE HAD 3 ROOMS FOR A FAMILY GETAWAY, VERY ENJOYABLE! GREAT PROPERTY AT THE PRICE
Comment from Hotel Management
Nov 27, 2017 by Ted T, Hotel Management
Thanks for choosing the Sheraton! Hope to see you back the next time you are in the area. Sincerely, Ted
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Clean and family friendly atmosphere

Posted Sep 28, 2017
The customer service for this branch was exceptional particularly the front desk staff and maintenance personnel.
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis mn

Solid stay

Posted Sep 25, 2017
It was a solid hotel and it came at a fair price. Good parking options and convenient good restaurant options nearby. Good location would recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice Hotel close to Shopping Center

Posted Sep 10, 2017
Nice hotel with very comfortable bed. We got a fun welcome gift too. Courtyard style design of interior can be a drawback if there are loud people in the pool in the morning as the sound carries up to the rooms.
Comment from Hotel Management
Sep 15, 2017 by Bpowley , Hotel Management
thank you for taking time to review your stay. We are glad you had a great time and we hope to see you again soon.
4 out of 5
by catherine

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
thank you for taking time to review your stay. We are glad you had a great time and we hope to see you again soon.
3 out of 5
by Jill

Posted Sep 8, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
Thank you for your review
3 out of 5
by Nathan

Motel 6 crowd

Posted Sep 8, 2017 on Hotels
Let me start by saying I have stayed at this hotel 20 times over the past years. Unfortunately this will be my last. When entered the hotel I was greated by 70 football players. There was also a homeless guy in parking lot. We had a pool access room. Which was nice until we went to the pool. The crowd at the pool was so trashy. I thought I was at a motel 6. I then realized that the price we paid was low. So everyone jumped on that deal. So management please keep pricing high so you can keep the trailer trash out of the hotel. Room service was good. Pillows were terrible. Right across the street from a mall which is nice.
Comment from Hotel Management
Sep 9, 2017
As a returning guest, we apologize for the issues following your last stay. We hope to have things better resolved for your next stay with us. Thank you for your response