Ratings based on 189 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from fargo

Rooms need to be remodeled

Posted Jan 7, 2017
The only thing I liked is the location. The breakfast buffet is $16 per adult and half the price for children. Not really worth it. Pretty quit. Swimming pool is old and rusty
Comment from Hotel Management
Jan 10, 2017 by Michael Glass GM, Hotel Management
Thank you for choosing our hotel and for taking a moment to share your feedback. Please forgive us for falling short of your expectations during your stay. I will certainly share your feedback with our leadership team and address any concerns that may arise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very relaxing time away from home.

Posted Jan 6, 2017
If I had to suggest anything it would be that there be a guide button for the TV. Don't care what the channels are , just have the guide available to view on the TV.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Room was very cold and management was unable to resolve the issue in a timely manner.
Comment from Hotel Management
Dec 26, 2016 by Michael Glass GM, Hotel Management
Thank you for taking the time to share your feedback. Please accept our deepest apologies for not resolving the heating issue prior to your arrival. Comfort, along with cleanliness and friendliness is at the top of our list of expectations and I am sorry that we fell short. I will be addressing this asap to ensure it was an isolated incident. Thank you for staying with us and we hope to have an opportunity to regain your trust in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Very Welcome Hotel

Posted Dec 19, 2016
Pros: All
Cons: Could be more machines in the gym area.
Location: Big mall across the street.
Very welcome hotel. Friendly reception, clean and warm room. Gym and swimming pool on first floor. Business center available for all your needs. Large parking lot. Clean and well organized with nice buffet on 4th floor. Would stay again in my next trip to Minneapolis. Thank you!
Comment from Hotel Management
Dec 26, 2016 by Michael Glass GM, Hotel Management
Your business and your fantastic review are greatly appreciated! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from iowa

great stay, expensive amenities, broken toilet

Posted Dec 5, 2016
This is a beautiful hotel. However, dining, drinks and snacks are very expensive. I would recommend eating elsewhere the food is not great. Our toilet also kept running throughout our whole weekend stay so we were constantly getting up to make it stop. The staff is very nice and this is a beautiful hotel but we stay in Minnesota often and this was not the best hotel for the money that we have stayed at.
Comment from Hotel Management
Dec 7, 2016 by Michael Glass - GM, Hotel Management
Thank you for taking the time to share your thoughts following your recent stay. We appreciate your business and hope to have another opportunity to serve you soon. Please accept our sincere apologies for not meeting your expectations with our food and beverage. Our talented team works to offer a menu that works for all of our guests and I will be sure to share your feedback in hopes of creating the perfect all around experience for you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Great location

Posted Nov 20, 2016
Pros: Extremely helpful staff, from maids to front desk.
Location: Great location - close and easy access to Interstate.
Short stay, but very comfortable rooms , and helpful staff
Comment from Hotel Management
Nov 26, 2016 by Michael Glass GM, Hotel Management
Thank you so much for the glowing review! We appreciate your business and are so grateful for the kind comments. I will be sure to share with the team as it will no doubt fuel them to continue providing excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicag, IL

Large, updated rooms-excellent amenities

Posted Oct 24, 2016
Location: Close to Mall of America, US Bank Stafium, very central location.
So pleased with our stay. Quick easy check in/check out, great amenities, room and bathroom was large and updated. Close to everything. Would definitely stay there again!
Comment from Hotel Management
Oct 28, 2016 by Michael Glass GM, Hotel Management
Thank you for the excellent review! We appreciate you staying with us and hope to see you back for another weekend getaway soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Tx

Excellent Hotel

Posted Oct 11, 2016
Pros: Luxurious, Clean, Neat Rooms with all the amenities!
Cons: Was a bit noisy from the swimming pool in the Atrium..
Location: Proximity to the Lakes
Luxurious, Clean, Neat Rooms with all the amenities!
Comment from Hotel Management
Oct 12, 2016 by Michael Glass GM, Hotel Management
Thank you for the excellent review! We appreciate your kind comments following your stay with us. We hope this trip will lead you to return when next in our area. Thank you for choosing our hotel!
2 out of 5
by A verified traveler

OK

Posted Sep 26, 2016
Cons: All of the above
No Air conditioning or heat! They gave us the room knowing it was not working for weeks. Gave us a window unit the 2nd day and wanted to take it out the next day before we checked out. What more can I say. Three of the exercise machines where not working and they did not keep the towels and disinfection wiper were not available.
Comment from Hotel Management
Sep 30, 2016 by Michael Glass GM, Hotel Management
Thank you for staying with us. We are so sorry for the air conditioning and fitness center shortfalls. Our team strives to provide an excellent experience and we will certainly follow up on these items to ensure we can continue to deliver. Please forgive our shortfalls and we hope to have an opportunity to regain your trust in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
shouldn't have booked a poolside room because the room felt a little humid and carpet damp but that was the only thing negative I can say about a wonderful experience.
Comment from Hotel Management
Sep 20, 2016 by Michael Glass GM, Hotel Management
Thank you so much for staying and for the 5-star review! Please forgive us for any humidity concerns and we hope that it did not detract too much from your overall experience. It would be our pleasure to serve you again and we hope to welcome you back soon!