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Reviews of Grand Hotel

3 out of 5
Grand Hotel
1505 North Broadway, Minot, ND

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 169 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
I have stayed there when it wa a Ramada Inn and will again. It is my favorite hotel by the airport.
Stayed 4 nights in Apr 2024

6/10 Okay

Glenn

Traveled with family
Liked: Cleanliness, staff & service
We had a room with a locked connecting door to a neighboring room and we could hear them talking continually between 7:30-9:00am as clearly as if we were standing in their room. Arrived at midnight and left by 9am, so this review is for a brief visit.
Stayed 1 night in Apr 2024
Response from CDA on Apr 22, 2024
I am sorry to hear this. On your next visit I would recommend to ask for a non- adjoining room that faces the city. May you have a Blessed Monday.

4/10 Poor

anita

Traveled with family
Disliked: Amenities
The property was under construction, there was no continental breakfast, as advertised, the pool wasn’t heated, it was very dark and dreary, no place to eat, not at all what the pictures show
Stayed 2 nights in Apr 2024
Response from CDA on Apr 22, 2024
I am sorry to hear about your bad experience with your stay. I hope you give us another try once our renovations are finished. Have a Blessed Day.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, only down fall was entrance to one side smelled like cigarettes really bad otherwise amazing staff clean rooms and nice poil
Stayed 1 night in Apr 2024
Response from CDA on Apr 14, 2024
Thank you for the review. I am glad to hear your stay was a good one, I will reach out to the proper department to let them know about the cigarette smell. We look forward to having you come and stay again.

2/10 Terrible

Joseph

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room we were in the cable didn't work so no TV. Maintenance guy came looked at it plugged cable into different port and proceeded to let me know that its the cable companys fault it was cut off. The phone didnt work in the room either. And we didnt get offered to move to a room with everything working. VERY POOR SERVICE. The only good thing is the pool and it's pet friendly. Also there was a fight and cops in parking lot due to a 16yr olds bday party in the ball room. I wouldn't say it's the "Grand" Hotel. Just above "A" Motel at best. Poor service to NOT have an option of a room WITH a working TV. Thumbs all the way down!
Stayed 1 night in Mar 2024
Response from Erik B. on Apr 5, 2024
Joseph,Thank you for taking the time to send in your comments regarding your recent stay with us. I so apologize for the issue with your television and assure you that we will be working with our vendor to get it fixed. We work hard to provide all our guests with a clean and comfortable place to stay and I am sorry that we missed that mark. We are excited for when our renovations are complete, so we can show you the new "Grand" experience.

8/10 Good

Matthew

Business traveler
Liked: Staff & service, amenities
Although the property wasn’t terrible, most of it was under construction during my stay, if I needed a hotel again I would hope the renovations were done.
Stayed 2 nights in Mar 2024
Response from Erik B. on Apr 5, 2024
Matthew,Thank you for taking the time to send in your comments. We are always working to improve our operation. We are excited for the time when our renovations are complete, and we can show you our new vision.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Otter Pruett, GM on Apr 1, 2024
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

2/10 Terrible

Tyrell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Otter Pruett, GM on Apr 1, 2024
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

4/10 Poor

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They had no complimentary transportation or breakfast. They should at least offer something like free room for one night or coupons of some sort that was ridiculous!
Stayed 1 night in Mar 2024
Response from management on Mar 30, 2024
I am sorry to hear you had this bad experience. I hope after our renovations you give us another chance.

10/10 Excellent

Miranda

Stayed 1 night in Mar 2024
Response from Staff on Apr 19, 2024
Thank you for your rating.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were dirty so they had to switch me three times. Non of the rooms they had me in had cable or internet. Staff was rude aswell. Will never use Expedia ever again.
Stayed 1 night in Mar 2024
Response from Otter Pruett, GM on Mar 19, 2024
On behalf of the hotel I would like to apologize for the inconveniences of your room, we are currently undergoing a remodel at this time.

6/10 Okay

Leighton

Traveled with family and small children
Liked: Staff & service
We got lost trying to find our room. And the pool was freezing cold. Also wish they served breakfast, and the TVs are a little small in the rooms. Staff was super friendly and helpful though, annd the rooms were fairly clean. Overall it was okay for the nights stay.
Stayed 1 night in Mar 2024
Response from cda on Mar 17, 2024
I am sorry to hear about your unpleasant experience. I hope you give us another try again once we are done with our remodel/renovations.

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service
We had an overnight stay. Comfy room. Nice place.
Stayed 1 night in Mar 2024
Response from cda on Mar 17, 2024
Thank you for your review.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk At The Grand Hotel on Mar 15, 2024
Thank you for your review rating. Have a Great weekend.

6/10 Okay

Olivia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I came here as a spring break little getaway with some friends and we really came to swim. This whole thing was ruined by the fact that they didn’t tell us the pool heater was out. We swam in it one day, freezing, and then the next day, there were some people working in the pool all day. It was loud and went on all day long. The heater was still not fixed. They worked from morning to about 8:30 pm and the pool was still freezing. Plus the restaurant was closed. Wasn’t super impressed. Wish they would’ve given us a heads up about the closed amenities.
Stayed 2 nights in Mar 2024
Response from Otter Pruett, GM on Mar 8, 2024
Thank you Olivia for your review. On behalf of the hotel we do apologize as the hotel is undergoing renovations at this time. Hopefully we can exceed your expectations in the future should we get the chance to host you again.

6/10 Okay

Gail

Disliked: Property conditions & facilities
The refrigerator, heater were very noisy. Trouble sleeping
Stayed 1 night in Mar 2024
Response from Erik B. on Mar 8, 2024
Gail,Thank you for taking the time to send in your review. We are always working to improve our operation and I apologize that you found the refrigerator and heater to be noisy. We will make sure to have our team look into these issues. We hope to see you again.

10/10 Excellent

Janaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024
Response from Erik B. on Feb 26, 2024
Janaine,Thank you for taking the time to send in your review. I am so pleased you enjoyed your stay with us and we look forward to seeing you again.

6/10 Okay

Janice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible beds, hard as a rock. They were renovating and we didn’t know so there was no bar or restaurant open.
Stayed 1 night in Feb 2024
Response from Front Desk At The Grand Hotel on Feb 26, 2024
Hi Janice I'm sorry to hear your experience wasn't the greatest! We work hard on the customer experience! Give us another chance once the remodel is complete! Management

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities
Great stay, staff was amazing, hotel is older but clean and nice
Stayed 1 night in Feb 2024
Response from Erik B. on Feb 25, 2024
Tim,Thank you for taking the time to send in your review. I am so please you enjoyed your stay with us at the Grand. We look forward to seeing you again.

6/10 Okay

Jawad

Traveled with family and small children
Liked: Staff & service
The hall was are dirty..long wait at the check in time
Stayed 2 nights in Feb 2024
Response from Erik B. on Feb 23, 2024
Thank you for taking the time to send in your review. I apologize for the wait during the check-in process. We are always working to improve our operation and we hope to see you again.

8/10 Good

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk At The Grand Hotel on Feb 14, 2024
Thank you, Beau for your review, Hope to see you soon when we complete the restaurant, lounge and room renovations!

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from cda on Feb 11, 2024
Thank you for your rating. We look forward to you staying with us again,

2/10 Terrible

Chance

Business traveler
Disliked: Cleanliness, property conditions & facilities
None of the amenities I booked this hotel for are open or working! No bar, no restaurant, pool was disgusting, room was gross, walls falling apart in the bathroom. Will never stay here again.
Stayed 1 night in Feb 2024
Response from Erik B. on Feb 9, 2024
Chance,Thank you for taking the time to send in your review. I am very sorry to hear about your experience. We have started our renovation process and that has caused some amenities to be impacted. We are also working to improve our operation and are excited about the changes on their way. We hope you will visit us again.

8/10 Good

Will

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is closed, room coffee is poor but just tolerable. No place near to get a good cup of it. Otherwise it was quiet and served our needs and had a shuttle to the nearby airport. Would stay again but please upgrade the coffee! (Coffee in the lobby was even worse than in the room!).
Stayed 1 night in Feb 2024
Response from Erik B. on Feb 9, 2024
Will,Thank you for your comments. We are always working to improve our operation and appreciate you taking the time to provide us with your feedback.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe quiet place with lots of parking. Dislike there was no transportation or
Stayed 1 night in Feb 2024
Response from Erik B. on Feb 9, 2024
Joan,Thank you for taking the time to send in your review. We always appreciate feedback and hope to see you again.

8/10 Good

Joan

Liked: Cleanliness, amenities
Resturant closed to remodel.
Stayed 1 night in Jan 2024
Response from Erik B. on Jan 29, 2024
Joan,Thank you for taking the time to send in your review. I apologize that you were not able to experience our restaurant during your stay. We hope to see you again once our renovations are complete.

8/10 Good

Eric Arturo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Erik B. on Jan 27, 2024
Eric,Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don't make 'em like this anymore!
In an era of new but small efficiency hotels (H.I. Express, Days, etc.) The Grand is a throwback to an era of spacious and inviting quality. From the large sq ft room, to the king beds, the full service bar and restaurant, huge pool area with spa and 9' deep end, to the two-room fitness center with real weights and not just the usual treadmill. Sure, it could use some updates (for instance carpet in some areas), but my room's bath was recently updated with new tile and flooring, and my wife appreciated the flow of the showerhead. A perfect location near the airport and the University meant we were seconds from the host soccer tournament. The central location in this small town meant nothing was far. All in all, a really good value. Next time we're traveling to Minot we'll look to book here first.
Stayed 2 nights in Jan 2024
Response from Erik B. on Jan 27, 2024
Thank you for your kind words. I am so pleased you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel offers transport to airport and you can keep your vehicle there for the duration of your trip for a small fee!!!
Stayed 1 night in Jan 2024
Response from Erik B. on Jan 27, 2024
Kurt,Thank you for your review and I am pleased you enjoy our shuttle service. We look forward to seeing you again.

6/10 Okay

Keith

Traveled with family
Hand rails on 5th floor are rusty and paint is chipping Very dangerous Rooms are good but hallways need carpet and around the pool also They gave us a room very far from front desk when many rooms closer were empty Shuttle to airport was great
Stayed 1 night in Jan 2024
Response from Erik B. on Jan 27, 2024
Keith,Thank you for taking the time to send in your review. We are always working to improve our operation and appreciate your comments. I am glad you found our shuttle service to be great.

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and always friendly. Great place to stay!
Stayed 4 nights in Dec 2023
Response from Front Desk At The Grand Hotel on Jan 3, 2024
Thank you for your feedback.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

Juan, Houston

Stayed 1 night in Dec 2023
Response from Erik B. on Jan 27, 2024
Thank you for your review and we hope to see you again.

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

6/10 Okay

Patrick

Stayed 1 night in Dec 2023
Response from Erik B. on Jan 27, 2024
Patrick,Thank you for your ranking. We look forward to your next visit.

4/10 Poor

Glori-Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady who checked us in was not very friendly or helpful. She didn’t greet us and gave us no information about how to get to our room, parking, etc. It seemed like we inconvenienced her from getting off her cell phone to help us. Although, everyone else was very pleasant and helpful during our stay.
Stayed 2 nights in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback. I will address this issue with proper department. May you have a Happy New Year

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

8/10 Good

kim

Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

8/10 Good

Dion

Traveled with family
Toilet seat was 50 years old
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback. We must remeber age is just a number.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
It was fine. Front dest didnt tell me anything other than what my room was. Nothing about parking or breakfast. But i figured it out. She was nice over-all.
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

6/10 Okay

Shelley

Traveled with partner
Older hotel but comfortable. Food was not great at restaurant. Close to airport and has a shuttle.
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

MARY, TIOGA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, clean, quick airport shuttle service 24/7.
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

2/10 Terrible

Kevin, Portal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled so musty and damp we almost left, but decided to stay because it was right across from the hottub. The hottub was to be opened at 9am, we were kicked out of the hottub at 9:10am because the maintenance guy hadn't done his tests yet, and he was very rude about it. The pool was freezing and so murky you could not see the benches that are pictured on the website. The decor has not been updates in over 30 years, the room looked nothing like the pictures on the website it was very disappointing all around.
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback. I am sorry to hear this. I will pass all this information and disappointment onto the proper depatments to get these issues resolved.

4/10 Poor

Cory

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updating really bad. Restaurant closes so early can’t eat supper without leaving
Response from cda on Feb 13, 2024
Sorry to here about your disappointment. Due to remodel we are very limited to what we can offer. I hope you would consider stay with us again once our remodel is complete.

8/10 Good

Lisa

Liked: Staff & service
The desk staff truly made my stay. They were so helpful and caring. Unfortunately left slightly frustrated as my trip was cut short by 2 days and they insisted on charging me for the 2 additional days. Put a bad twist on what would have been a very nice stay.
Stayed 3 nights in Dec 2023
Response from Front Desk At The Grand Hotel on Dec 26, 2023
Thank you for the feedback.