Very Dirty Hotel
Posted Oct 25, 2016 on Hotels
Pool area was very dirty. Got out of the hot tub and feet were dirty. There was fuzzy stuff on the floor. In room, shower curtain and counter dirty. When they came to clean room, only made bed. Did not take garbage, did not replace coffee, did not clean counter, did not replace all facecloths and hand towels. Still had dirty shower curtain. When we came, clerk was very friendly. When we left, the clerk was very unfriendly. Did not say one word to us - not how was your stay or thanks for staying with us, nothing. Extremely disappointed with our stay.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review. I would like for you to contact me so I can apologize person to person. It is very rare to have comments about our hotel with issues like you experienced. I need more detail so that I can investigate and correct the issues you mentioned. I am truly sorry that your experience here was not a good one. We pride ourselves on our friendly staff and clean rooms. This matter will be handled immediately. Thank you for letting me know.