Ratings based on 7 Verified Reviews

3.4 out of 5
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by BURAK

Posted Dec 6, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017
Dear Guest, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I appreciate your compliments regarding our hotel being in a convenient location, staff friendly and helpful, and clean rooms. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.
4 out of 5
by A verified traveler

Great staff, dated hotel.

Posted Nov 14, 2017 on Hotels
The hotel is nice, but it is definitely dated. It could use an update and cleaning. For some reason, the nightstand between the twin beds was moved to the window, leaving huge scratch marks across the floor. The TV hums loudly when on (so I never used it -- not that big of a deal). FYI you can only use the heat in the winter and A/C in the summer. So even though it was hot in the room, the only option is to have the heat on or no climate control. The hotel is attached to a casino/club so the noise level is high on a Friday/Saturday. Also the doors have a gap at the bottom, so you hear whats happening in the halls. I slept with noise cancelling headphones Friday/Saturday nights. The staff are FANTASTIC. Very friendly, fluent in English, helpful. Wifi was good: fast and reliable. I frequently was able to stream TV episodes and download episodes to my phone.
Comment from Hotel Management
Nov 27, 2017
Dear Guest, Thank you for taking the time to share your recent experience at our Hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a great place to stay. Your comment will be passed among our hotel’s team. We paid attention to your fair comments are about overall impression of the room. Your comment is about bathroom door was referred to the appropriate department. In our hotel we have central air conditioning and due to the cold weather outside the system operates in a heating mode. We will be glad to follow up your travel needs and we will be glad to assist you. It is our pleasure to make your stay comfortable and our staff will be always delighted to serve you. Once again thank you for your valuable feedback and we sincerely hope to welcome you again in the nearest future! Kind regards,
2 out of 5
by herry

Was not really good

Posted Oct 11, 2017 on Hotels
Not good, Hotel was quite old and unluckily my room was quite far from the reception
Comment from Hotel Management
Nov 10, 2017
Dear Guest, Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.
4 out of 5
by A verified traveler from lyon

court séjour privé à Minsk

Posted Jan 8, 2018
Pros: localisation, piscine
Cons: night club next devenu un peu glauque alors que ce fut un club réputé.
Location: beau quartier central avec toutes commodités à proximités.
hôtel bien localisé en centre ville. chambre confortable. personnel souriant. très belle piscine.
Comment from Hotel Management
Jan 12, 2018 by Concierge, Hotel Management
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments lors de votre séjour et je ne manquerai pas de partager vos commentaires à propos du club next avec nos équipes afin de prendre les mesures nécessaires. Bien cordialement,
3 out of 5
by Sven

Posted Sep 5, 2017 on Hotels
Fotboll VM kval Man borde ha rökfritt på hela hotellet
Comment from Hotel Management
Sep 9, 2017
Dear Sven, Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the issues that you have experienced during your stay. Our hotel do have smoking rooms and you can also smoke in the lobby bar. The rest of the hotel areas are free of smoke for the comfort of our guests. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit. Sincerely, Hakan Orhan General Manager
4 out of 5
by A verified traveler

One of the best hotel in Belarus Minsk

Posted Jan 26, 2017 on Hotels
good location kind people nice hotel,,, beautiful city...
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We are happy to see that you enjoyed your stay and appreciate the positive remarks on our location and hotel in general. Also we are glad to see that you enjoyed our city Minsk. We hope to welcome you again in Crowne Plaza Minsk soon! Thank you! Best regards, Hakan Orhan General manager
2 out of 5
by A verified traveler

Pahalı otel. Türk personelin güleryüzü dışında boş

Posted Jan 10, 2017 on Hotels
Otel fiyat kalite dengesine göre çok pahalı. odalarda sabun yok. Lig tv var diye gittim, FB-Milano basket maçında yayın yoktu. Teknik servis yok. Türk personelinin güleryüzü dışında hiç bir artısı yoktu. Kendine ait gece kulubü olduğu için tercih ettim, klubün müşteri kitlesi kötü.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry to hear that you have experienced some problems during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit. Sincerely, Hakan Orhan General Manager