Ratings based on 389 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best pllace to stay in Lima

Posted Jul 24, 2017
If you are going for the first time to Lima , this should be youre choise . Great location in front of the sea
Comment from Hotel Management
Jul 26, 2017 by Jaime, Hotel Management
Dear Guest Thank you so much for your appreciation and recognition to our property. Do not hesitate to contact me any further question. Best regards, Jaime Escalante, Operations Assistant.
5 out of 5
Recommended
for Everyone
by A verified traveler from india

Fantastic view of the ocean!

Posted Jul 11, 2017
Very friendly staff! The hotel is located in a safe neighborhood and has fantastic eating places all walking distance from the hotel! Great walking on the beach front!
Comment from Hotel Management
Jul 11, 2017 by Jaime, Hotel Management
Dear Ra: You have beautifully described our property and most of what we have to offer to all our customers. We can’t thank you enough for your positive appraisal of our product and service. Our staff strive to serve our customers with dedication and professionalism and it is very rewarding to hear that you recognized the high quality service they provided to you. We take pride for all our dedicated associates who always go an extra mile in providing great service to our guests, They will all be recognized for their great commitment and spirit to serve. We look forward to welcoming you back, and thank you for your preference and recommendation for future travelers. Jaime Escalante, Operations Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
We're transferring our flight from Lima to Cusco, and this JW Marriott hotel made us feeling like staying at home. We didn't even want to leave. Will definitely stay here again next time when we visit Lima.
Comment from Hotel Management
Jul 6, 2017 by Jaime, Hotel Management
Dear Guest: Thank you very much for your comments. Especially for your recognition and appreciation to our hotel. Fantastic! Jaime Escalante, Operations Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Gastronomy Tour Lima

Posted Jul 5, 2017
Pros: The rooms and an incredible breakfast.
Cons: Internet should be for free and not tied to get the marriot rewards card.
Location: The perfect location walking distance to the best reataurants as Central and Maido, as well walking distance to shops and local markets.
The Hotel was incredible well located walking distance to all the best restaurants: Central and Maido. Great service and location.
Comment from Hotel Management
Jul 6, 2017 by Jaime, Hotel Management
Dear Alejandro: Thank you for such a great way to describe your recent stay in our hotel. Undoubtedly the location of the JW Marriott Lima is breathtaking and a true privilege that all our guests enjoy. We appreciate your wonderful comments about our rooms also about our Food and Beverage different options. In regards the WI FI which is included in public areas and Prime and Executive rooms as well, we will take your feedback to share to General Management. Again, thank you for your positive comments which will surely impact our potential visitors. Please come back soon for a renewed experience. Jaime Escalante, Operations Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Cinncinnati, Ohio

Beautiful hotel overlooking the ocean

Posted Jun 10, 2017
Great hotel in a beautiful setting centrally located. I was particularly impressed with the quality of service. Staff always willing to go above and beyond to please us. I highly recommend this place to anybody planning to visit Lima
Comment from Hotel Management
Jun 11, 2017 by Jaime, Hotel Management
Dear Carlos: Thank you very much for your comments. Especially for your recognition for our staff and positive remarks about our product also. Fantastic! Jaime Escalante, Operations Assistant,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Staff, great facilities, great location

Posted Jun 4, 2017
We had a wonderful experience at JW Marriott Lima. The staff is very friendly and helpful. The property is very well maintained with great facilities. The location is very convenient.
Comment from Hotel Management
Jun 4, 2017 by Jaime , Hotel Management
Dear Guest: We truly appreciate your fantastic comments! Thank you very, very much!! The great way you have described most of what we have to offer to our customers makes it perfect to share with other potential customers. We can only thank you for that as it reflects your expectations and the way you were satisfied for what you received in terms of product and service. We sincerely hope we can welcome you back very soon!! Best regards, Jaime Escalante
4 out of 5
by A verified traveler

Great location, nice hotel but room to improve

Posted May 11, 2017 on Hotels
Overall the Marriott was a very nice, the staff was marvelous and the location simply couldn't be better. However, the reality is the Marriott just doesn't compare well when put side by side with other 5 star hotels we had stayed at on the same trip. We paid for a executive suite with lounge access. Our room when we first got there had a broken minibar fridge, no tissues and lacked amenities like: coffee cups (there was only one), saucers, spoons, wine glasses and toiletries. The staff took care of everything when we notified them but it's still not the best foot to get started on. We were on a high floor with a amazing view but unfortunately the windows were absolutely filthy with dust, bird droppings and layers of dirt. The whole hotel is glass, why they wouldn't take more pride in cleaning the exterior of the hotel for the guests to enjoy their views was a disappointment. The executive lounge was excellent. The dedicated staff was so attentive while not being overbearing. The food was lovely and the value of the access was a highlight of our stay.
Comment from Hotel Management
May 15, 2017
Dear Guest: Thank you for taking the time to send your comments through this platform in regards to your recent stay at the JW Marriott Hotel Lima. It is definitely very rewarding to get feedback like yours and particularly about our rooms. After reading your review I am genuinely thankful as you are giving us an invaluable opportunity to review the staff and other areas as in which you have experienced different levels of service during your stay. Thank you for your appreciation of our product. We always look for ways to exceed our customers’ expectations, clearly we have a chance to improve. Anyway, we always take our customer’s comments as an extremely valuable and a genuine feedback tool. Upholding our commitment to provide a memorable and renewed experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Lima. Best regards, Jaime Escalante, Operations Assistant
5 out of 5
by Paul

Posted May 3, 2017 on Hotels
some of the best service we have ever had.
Comment from Hotel Management
May 15, 2017
Dear Paul: Thank you for your preference and recognition, which is simply what matter most to us. Please come back for a renewed experience with us. Best regards, Jaime Escalante, Operations Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

very nice hotel

Posted Apr 26, 2017
Staff at hotel very nice. It is close to beach and the Larcomar (a shopping mall built into cliff side). Concierge staff very helpful. Very nice sushi and ceviche restaurant in the hotel. Very safe area of town. Breakfast buffet very nice as well.
Comment from Hotel Management
Apr 28, 2017 by Jaime, Hotel Management
Dear Geoffrey: Great way to describe your stay with us. Thank you!. Undoubtedly our location is an absolute privilege, close to a Shopping Mall with a variety of options. We take pride for all our associates and this time we will recognize them for your positive remarks. We look forward to welcoming you back hopefully very soon. Thank you for your preference. Jaime Escalante, Operations Assistant
3 out of 5
by A verified traveler from lima

I've had better for cheaper

Posted Apr 23, 2017
The pool was closed and was going to be closed for 1 week, the roof in our room had stains, our view was pretty ok, but I really expected better for the price I payed. I usually stay at the Westin in Lima which I recommend, its cheaper, more modern and their spa/pool is amazing. The food at Marriot was delicious though! And the staff actually gave us a free dinner for all the inconveniences we had. But I really expected a better experience for the price I payed. And really this will be the last time I stay here.
Comment from Hotel Management
Apr 25, 2017 by Jaime Escalante, Hotel Management
Dear Guest: Thank you for your feedback in regards your recent stay in our property. We apologize for the inconveniences you have experienced. We look forward to welcoming you back soon for a renewed experience. Best regards, Jaime Escalante