Ratings based on 1,163 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Great hotel, breakfast selection. We arrived late at night and stayed 1 night. Unfortunately, drink credit expired night that we arrived and staff didn't advise us of that at check in.
Comment from Hotel Management
Aug 11, 2017 by Debora , Hotel Management
Dear Guest, thank you for taking the time to share your experience. On behalf of our entire staff we apologize for the concerns you shared about your experience at this hotel. I have review this with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Russia

Excellent Hotel

Posted Jun 27, 2017
Pros: Brekfast
Cons: the extra charges
Location: restaurants, clubs
Great location, excellent breakfast. Staff are all very friendly.
Comment from Hotel Management
Jun 30, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel and very well located in Miraflores

Posted Jun 26, 2017
Location: Beach, convenience store
The hotel is very good. The only reason why I didn't give the hotel 5 stars is because the room I was given was just painted and it still smells like paint when I arrived. Otherwise, everything was good. Nice staff, nice bar, comfortable bed, etc.
Comment from Hotel Management
Jul 14, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Dear guest, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely,
2 out of 5
by A verified traveler

bad upgrade

Posted Jun 22, 2017
i rent two rooms. one for me (expedia gold member) and one for my work partner. we received an upgrade and he got better room than me.
Comment from Hotel Management
Jun 26, 2017 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We sincerely apologize that you were not pleased with the upgrade that was given to you during your stay. This is not the kind of experience we want our valued guests to have. We give the utmost importance to our guest's comments as they help us improve and continually provide the best guest possible experience. We hope that despite not exceeding your expectations, you will give us the opportunity to redeem ourselves on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Great hotel, excellent location

Posted Jun 14, 2017
Pros: Excellent location. Rooms are clean and tidy and very comfortable
Location: Lots of bars and restaurants, close to love park and ocean.
This is a great hotel in an excellent location. Rooms are clean and tidy and very comfortable, staff are friendly and helpful and breakfast was very good.
Comment from Hotel Management
Jun 16, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our facilities and service. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Great location. 10 minutes to the beach

Posted Jun 5, 2017
Great hotel, good size rooms, comfy beds, good breakfast , friendly staff . 10 minutes to the beach and the pier.
Comment from Hotel Management
Jun 16, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are located near from the sea and Malecón, most of our guest just walk to the beach. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, and staff.

Posted Jun 2, 2017
Pros: Location, modern building, modern Miraflores district, cleanliness, very friendly and helpful staff.
Cons: Maintain what they have now. It is perfect.
Location: It is close to the Pacific Ocean, there are many restaurants around, within walking distance of Larcomar. The hotel staff can arrange tours and taxis.
The minute we arrived, we were greeted like old friends. Anthony recommended us Al Fresco restaurant around the corner which we loved. He arranged for a city tour and Enzo booked our night tour. Anthony and Enzo were always attentive and helpful. My husband got sick, and at almost midnight I called the desk and I think it was Carlos who called a doctor, and sent me on a hotel taxi to get the prescription antibiotics. The next morning they had a special breakfast for my husband. They were all watching over us, making sure we were safe and enjoying our trip.And we did. We had a marvelous time at Larcomar which is at a walking distance from the hotel. We are grateful for Anthony, Enzo and Carlos. ♥
Comment from Hotel Management
Jun 16, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that uur team made an effort o make sure you were comfortable and receive our best “Yes I Can!” service. We appreciate you bringing this matter to our attention, and we look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Allbiz

Posted May 27, 2017
Business stay but good place to come back to after working all day. Nice and helpful staff
Comment from Hotel Management
Jun 16, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience.
2 out of 5
by A verified traveler from Istanbul

Average hotel in good location

Posted May 22, 2017
Pros: Breakfast
Cons: Renovation is needed
Location: Miraflores center
I booked for standard double room and because I'm expedia gold member they upgraded my room but the upgraded room had a terrible view and also the room was a little bit stinky. Hopefully the next day they changed my room and I stated in a better room. Internet was working properly and breakfast was good.
Comment from Hotel Management
May 24, 2017 by Brenda Baldoceda-Guest Services Manager, Hotel Management
We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. In this opportunity we gave you an upgrade to one of our Suites with internal view. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail.
5 out of 5
by Delia

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Brenda Baldoceda, Hotel Management
Thank you for your feedback and for taking the time to write about your experience.