Ratings based on 107 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from The VILLAGES, FL

Excellent

Posted Sep 16, 2017
The staff were exceptional, both friendly, helpful and courteous. Especially the young lady who worked in the Bistro in the mornings.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Tom, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We'd love to welcome you back again!
2 out of 5
by A verified traveler from new jersey

The rooms were old and not very clean.

Posted Sep 11, 2017
Pros: less than 10 minutes from Notre Dame campus
Cons: Breakfast should have been included
I went to school in South Bend and have been back several times since graduating in 1999. This hotel was not worth the money I spent which I still believe is an error at $900 PER NIGHT. I will follow up to make sure my reservation was correct. Everyone else I spoke to in South Bend this past weekend stayed in hotels for a 1/3 or 1/2 the price I paid
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok.

Posted Jul 5, 2017
Pros: Location was good because it was close to shopping.
Cons: Complimentary breakfast.
Location: Mall for shopping.
The pool was small and there wasn't a jacuzzi. The price was a little high for not having a complimentary breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice Location

Posted Jun 30, 2017
Pros: Location was excellent!
Cons: The room we stayed in has a little smoked in smell.
Location: There were stores and a great selection of restaurants nearby.
This Courtyard hotel was locarnear many. Ice restaurants. It was really great to arrive there tired and find so many choices to eat, either walking distance or a less than 1 mile ride away.
1 out of 5
by A verified traveler

Do not book this hotel

Posted Jun 28, 2017
Locked out of our room for two nights, which turned into 2 whole days of not having the ability to go in and out of our room at will. First time was at 11:00 pm when we returned from the day. Staff had no way to get in. Had to call hotel next door. Had to wait on them because we were told "we can't hurry them". Finally got some hook and string and we were able to get in at 12:30pm. Next morning we didn't have the ability to go to breakfast and come back to the room so we left and they told us it would all get fixed that day. Came back that evening...well NOPE! Door didn't open again. "We reset everything in the hotel", we asked did you check our room specifically, no answer...just "we had to reset everything in the hotel that day". Again...calling everyone in the hotel to get the door opened. Finally got it done again, another hour in the lobby. They finally found the "master key". We left to walk to the store across the street, and we had to get them AGAIN to walk us up to our room and unlock our door. THIS WAS MISERABLE. They said our "STAY" was taken care of. I thought, well that would help. Well, surprise again, we got our bill and no it did not read zero. Told the desk upon check out, and they said they couldn't do anything. Wow!! But this was just the most miserable part of our stay. Also, housekeeping did not restock our room with coffee. The toilet needed cleaning and it never got cleaned until the last day. Find a better hotel. Do not book there.
5 out of 5
by Jeff

Posted May 19, 2017 on Hotels
Nice place, clean, friendly staff. I like the bar.
Comment from Hotel Management
May 22, 2017
Jeff, Thank you for taking the time to share your recent experience with us. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back on future visits to the area.
5 out of 5
by Rebecca A

Would definitely stay again

Posted Mar 13, 2017 on Hotels
I found the staff to be extremely friendly and helpful! My room was clean, comfortable, and was the relaxing atmosphere I had hoped for.
Comment from Hotel Management
Mar 15, 2017
Rebecca, Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms, so I'm happy we achieved this for you. It was our pleasure to serve you and we hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
Had to wait for 49mins to check in. That was not cool
5 out of 5
Recommended
for Everyone
by A verified traveler from Grayslake, IL

Excellent hotel, saff and Breakfest.

Posted Jan 23, 2017
Pros: The location of the hotel is perfect to Notre Dame without being in the more congested proximity to the school. It is right next to a very nice Meijer
Cons: Channel 63 has no volume. I informed the staff at the front desk on the first day, and followed up the second day, but there was no resolve.
Location: There is a Cinema movie theatre about a mile away, and several wonderful places to eat; some within walking distance as well.
The experience was very nice, and breakfest was made to order and was exceptionally wonderful.
Comment from Hotel Management
Feb 4, 2017 by Rebecca Girard, Hotel Management
Hi Clay, Thank you so much for the great review on your recent stay! We are glad to hear you you were happy with our location and you had a great experience in our Bistro! I apologize there was an issue with the volume on certain channels during your stay and it was not resolved. I will check with our cable company and maintenance department to ensure this was an isolated incident. Thank you,
5 out of 5
by A verified traveler from devon

great stay

Posted Nov 20, 2016 on Hotels
super!