Deluxe Suite | Balcony view

Reviews of Barceló Puerto Vallarta - All Inclusive

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.0

Very Good

Rating 10 - Excellent. 903 out of 2061 reviews" "
Rating 8 - Good. 563 out of 2061 reviews" "
Rating 6 - Okay. 294 out of 2061 reviews" "
Rating 4 - Poor. 149 out of 2061 reviews" "
Rating 2 - Terrible. 152 out of 2061 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Venancio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than stinky pillows, everything was excellent
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 25, 2024
Dear Venancio, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Best regards

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be returning with my family!
Stayed 2 nights in Apr 2024
Response from Guest Service. on Apr 24, 2024
Dear Lorena, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

4/10 Poor

ROBERT

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have been there 7 times beautiful hotel but not as clean as in past around pools and maids did poor job did clean our desk and counter tops gor 10 days sheet were only changed once food is poor at best won’t be back
Stayed 10 nights in Apr 2024
Response from Guest Service. on Apr 24, 2024
Dear Robert, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 25, 2024
Dear Braden, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Mitchell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we experienced a great stay at Barcelo Puerto Vallarta. We stayed for 7 days between April 15th and 22nd, with sunny blue skies every day. The location was perfect - lots of activities both at the resort and around that you could do. We did one day with the boat excursions through the hotel (Jack Sparrow), heading to a waterfall and snorkelling. You could see fish without even snorkeling. Mismaloya itself has a few different tequila tasting places, convenience stores, and lots nearby. The rooms were surprisingly big and clean. We probably could have fit the four of us in one room if we wanted. The restaurants and buffet was pretty good. Lots of options at the buffet and they do different theme nights so some were better than others (e.g. mexican night, seafood night, prime rib night). The Los Arcos was our favourite restaurant. Some food was amazing and some was meh, so just depends what you get. Resort staff was all very friendly and made sure you weren't bored. There is a daily board showing all the activities you can choose from (e.g. beach volleyball, archery, airsoft shooting, water aerobics, blackjack, bingo). With the sport activities there wasn't as much participation but still enough to have fun. On busier days with weddings or events there may be less staff around but you can always get a drink at the cantina if they aren't coming around the pools. Would recommend.
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 23, 2024
Dear Mitchell,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially

10/10 Excellent

JISEL M

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is a hole was welcoming and kind, Oscar Martinez from la fuente was remarkable, David and Enrique from the cantina were outstanding and Luis from entertainment was a pleasure his performances exceeded expectations.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 24, 2024
Dear Jisel M, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food was not very good. Especially in the buffet restaurant although the staff in there were very nice. The restaurant that is partially Al fresco facing the ocean was the best. The concierge was not nice and seemed inconvenienced when we asked for reservations on 3 occasions. Not a friendly woman.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Gary, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Yasnier

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel de Vallarta , mis días fueron maravillosos
Stayed 3 nights in Apr 2024
Response from Servicio al Cliente. on Apr 22, 2024
Estimado Yasnier, gracias por calificar su reciente visita en Barceló Puerto Vallarta, estamos encantados de saber que tuvo una placentera estadía con nosotros y que logramos cumplir todas sus expectativas. Fue un placer haberle atendido, y esperamos verle muy pronto. Saludos

6/10 Okay

LARRY THANH, clovis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Recommend more creative about activities. Restaurants need to improve food quality, especially Japanese food.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Larry Thanh, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 Okay

Rhonda Jean

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Rhonda Jean, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

2/10 Terrible

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
TRAVELLERS BEWARE Upon arrival and check in the Barcelo Hotel Puerto Vallarta invoked additional charges for 2 children for a 12 night stay amounting to higher cost than the original booking with Expedia. The hotel alleged that this was due to the original Expedia booking being for 2 infants rather than 2 children. This was impossible and despite the booking form clearly stating 2 children, neither the hotel or Expedia were interested in resolving this at the time or subsequently. So beware travellers Hotel Barcelona’s Expedia are both in support of double billing and gouging of consumers.
Stayed 12 nights in Mar 2024
Response from Guest Service on Apr 22, 2024
Dear Alan, we were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.We want to apologize for not being able to make you feel supported when having an issue with your reservation, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Guest Service on Apr 22, 2024
Dear Maria, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was fabulous! Overall a great experience!
Stayed 9 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Terry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Sheila R

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Sheila R, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

4/10 Poor

Becky

Stayed 8 nights in Apr 2024
Response from Guest Service. on Apr 19, 2024
Dear Becky, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better night shows. Diversity
Stayed 6 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Camille, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Harold

Traveled with partner
Liked: Amenities, property conditions & facilities
Very quiet and set in a beautiful place where you feel like a local
Stayed 10 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Harold, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Liana Rayel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, close to hiking & water activities.
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Liana Rayel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 9 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Matthew, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Service. on Apr 19, 2024
Dear Dario, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

Natalya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked big room and balcony. It was nice and quiet. Unfortunately TV didn't work properly and technician couldn't fix it. Meal in buffet wasn't that tasty and varied. We stayed in couple hotels before and can compare. Also couple times water was turned off during the day without announcement.
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Natalya, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one very friendly and supportive at all times and they always have the best food
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Adriana, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

6/10 Okay

Dylan

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Dylan, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Excellent

Daniel Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Quality hotel ,with excellent food and beverages,Outstanding service , incredible value! Spectacular location bewteen the mountains jungle and and the private cove sandy beach,my wife and I have vacationed twice a year for the last 25 years and with all the hotels and resorts we have been too the Barcelo Hotel resort is the best we have ever experienced and we shall be booking every April each year in the future!
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Daniel Alexander, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 Excellent

Pedro Henrique Ramos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Pedro Henrique Ramos, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Anapaula

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Response from Guest Service. on Apr 17, 2024
Dear Anapaula, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay
Stayed 4 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Amanda Shaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place , just need different pillows ! Our only complaint.
Stayed 5 nights in Apr 2024
Response from Guest Service. on Apr 18, 2024
Dear Amanda Shaylene, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Cassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ONLY REVIEW YOU NEED TO READ We couldn’t have asked for a better stay in puerto Vallarta. From the moment we checked in to the moment we left, the staff were nothing but extremely helpful, accommodating, and friendly. I would like to give a shout out to Edgar at the bar, Carlos and hubertemo (I might have misspelled that, I’m sorry) the bellboys, and Oscar and Angel in the cafeteria. There were also some younger towel boys at the towel station that were really kind. Our biggest shoutout would be the bellboy Mario Lopez. He was the kindest soul and was always ready to help us- above and beyond. Mario, thank you so much. At this resort you can expect good food, cleanliness, aesthetic rooms, and the drinks are always flowing. Remember, please tip the staff as no one works harder than them!! This resort is extremely family friendly but not in the lame kind of way. If I had to leave one criticism, we wished the music played longer during the day. All in all, it was an amazing experience and we really enjoyed our stay. Again, thank you!!!
Stayed 6 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Cassidy, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Cordially

10/10 Excellent

Simran

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the property and the over all experience! Beautiful place with beautiful people
Stayed 4 nights in Apr 2024
Response from Guest Service. on Apr 17, 2024
Dear Simran, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

4/10 Poor

Mary Dawn

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 22, 2024
Dear Mary Dawn, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Excellent

Maribel, Meriden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always go to Barcelona hotel
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 16, 2024
Dear Maribel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Al, Navarre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They can improve the selection of wines
Stayed 6 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Al,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We have taken note of your constructive comments about our wines and will pass them on to our F&B manager in order to improve the variety of our wine bottles.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful to relax
Stayed 5 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Eva,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

6/10 Okay

Jesus, laguna vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 16, 2024
Dear Jesus, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 Excellent

CHERYL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite and accommodating The best place to stay
Stayed 4 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Cheryl,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

8/10 Good

Stephanie

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The facility is a little older but nice. The crowd was an older crowd but the entertainment at night was fun. The staff were a little rude which gave us a bad experience all together. Would go back if the service was better.
Stayed 6 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Stephanie,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are delighted that you enjoyed our entertainment program as our team makes sure to offer quality shows so that our guests take home great memories.On the other hand, we are very dismayed about the service you received during your stay with us, we will be sure to pass on your comments to our department heads in order to improve and offer you the true hospitality and quality of service that we offer.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

8/10 Good

Kirstyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Service on Apr 16, 2024
Dear Kirstyn, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Gilles Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on Apr 16, 2024
Dear Gilles Arnold, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Chantel,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servers go out of their way to assist you. Front desk individuals could communicate better, like checking out and providing you with a slip authorizing you to leave but not telling you who to provide that too. You need to put a card in a slit for your room to have electricity but it’s not like you’re going to use your credit card so why can’t they come up with an extra key room for that purpose!
Stayed 8 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Ann,Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are very sorry to read that you did not feel well cared for at our reception, we will ensure that information about all our services is passed on to all our guests upon arrival at our reception, we are sorry for the inconvenience.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

Keith Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a littlt cove away from busy, touristy Puerto Vallarta
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Keith,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Travis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the get go, the service here was top notch. At any time you could make almost any request and the staff were happy to accomodate. The level of hospitality and the friendliness of each and every person on staff was honestly amazing. The convenience of having so many transit and excursion options right from the resort made everything hassle free. In terms of food, I enjoyed each and every meal from the buffet, snack bar, or restaurants that we were there to enjoy. The entertainment variety and quality made each evening a wonderful experience to share among our group and with the others we met here. Would definitely recommend this place to anyone looking for a beautiful place to take a vacation.
Stayed 6 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Travis,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very grateful for your highlight on the quality of the entertainment program during your stay.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 Excellent

Fatima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying with my family in the mountains. It was not hard to catch a bus or taxi to get to PV. The kids loved playing in the pool and along the beach. No complaints
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Fatima,We want to thank you for your wonderful comments shared on Expedia, we are delighted that you will enjoy an incredible vacation with your family at our Barceló Puerto Vallarta hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

6/10 Okay

Asia Lin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall average experience. Sand was very grainy and sharp, the hotel beach was shared with a public beach, you could only go to the restaurants a limited time during your stay and require you to use the buffet for the remainder of your stay. Would not necessarily recommend
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Asia,We first would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We have taken note of your comments about our reservation system for specialty restaurants, we assure you that we work very hard to improve our services in this area.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

8/10 Good

Kaytlin Marie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Food was not spectacular- chips and salsa and guac was very hard to find! Bottled water seemed to be rationed- it was easier to get bottles of tequila. Lunch options were not great- buffet closed from 1130-1 so there’s a snack bar, but it was only a taco bar that was meh. There is a sit down menu option but you have to ask for it. Sand fleas got us the first day and mosquitos got us the last day. The show is at 9pm each night and they carried on in the lobby area after until midnight so it was pretty loud. We couldn’t turn off the AC in our room so it was really chilly. The resort is pretty breezy- we weren’t hot much but actually chilly some of the time! The family room was set up nicely. The pools are so warm and lovely. Beach access was great! Not very swimmable ocean right now but lovely walking along it. Premium lounge access is not worth it. Check in was amazing- very informative and they’re super helpful at the front. Lots of vendors at the beach and restaurants for that authentic Mexican vibe. Dinner reservations are pretty late for those travelling with children. The resort is definitely more aimed for older kids. Bathrooms are a bit far from the pools and require drying off. All in all I rate the food 3/10 & the resort 7/10.
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 13, 2024
Dear Kaytlin,Thank you very much for your comments on Expedia, we are delighted that you will enjoy your stay at our hotel and we thank you for highlighting the services and facilities that you liked, our goal is for you to take home great memories of your vacation.On the other hand, we want to tell you that we have taken note of your comments about our areas of improvement and we assure you that we will transmit them to the corresponding departments in order to improve the quality of our services and continue offering unforgettable experiences.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property! The service was excellent everywhere.
Stayed 4 nights in Apr 2024
Response from Guest Service on Apr 13, 2024
Dear Dana,We want to thank you for your wonderful comments about our Barceló Puerto Vallarta hotel and for highlighting the cleanliness of our facilities as our cleaning team does an incredible job to keep our facilities impeccable.Also, we are pleased to read that you enjoy the excellent service from our team who ensure that you have a pleasant stay at our hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, enjoyable for all the family
Stayed 7 nights in Mar 2024
Response from Guest Service on Apr 13, 2024
Dear Armando,Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

8/10 Good

Eiko Heather Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice resort, we were nervous after reading reviews but the food was fine (not amazing but not bad and something for everyone) Spanish A La Carte was the favourite the salmon was incredible and the best meal of the week. Pool bar service was poor, often understaffed and overrun with kids. Everything was extremely clean, rooms, pools, bathrooms etc. friendly and helpful staff. Reviews stated wifi was paid but it was free (although not great). Definitely hit the snack bar for lunch it’s much better than buffet. And just know it’s not a big party vibe and only has one bar with limited seating aside from the pool one. Gym facilities were good. NOT a great beach, but we knew this coming. Entertainment pool staff were fantastic! 😎 Wouldn’t visit this one again but was a good trip overall.
Stayed 7 nights in Mar 2024
Response from Guest Service on Apr 13, 2024
Dear Eiko,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We love to read that you enjoy the excellent service from our entire team, as well as the delicious dishes prepared by our professional chefs who are responsible for satisfying all palates with a great variety.On the other hand, we regret that you did not feel well cared for in our pool bar, we will ensure that the service is reinforced and improved together with our F&B manager so that our guests are well cared for at all times.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Good great.
Stayed 7 nights in Apr 2024
Response from Guest Service on Apr 13, 2024
Dear John,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,