Ratings based on 808 Verified Reviews

4.6 out of 5
93% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
It was nice. Beach staff was very nice. Restaurant in the lobby is not great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Lovely Resort/Aggressive Sales

Posted Oct 13, 2017
This property was absolutely beautiful. The staff was not only accommodating, but went above and beyond. I travel alone quite a bit and as a single woman, I felt safe at all times at this gated property. All of the restaurants had wonderful food, including the beach and poolside offerings. I purchased the all-inclusive option and it was well worth it. The beach is small, but very nice, including a sea-breaker to allow for nice swimming and snorkeling. The resort has great activities that you can participate in, such as hiking to a nearby waterfall, or you can reserve paddle boards, snorkeling equipment and sea kayaks. I do want to WARN anyone going to this property that from the moment I arrived here I was aggressively pursued to purchase a timeshare. I have NEVER traveled to a resort in Mexico that was as relentless as they were, and I finally had to get extremely upset to get them to lay-off. If you choose to go here, you will enjoy a beautiful 5 star resort, but be prepared to say a firm and resounding NO upon arrival, or risk ruining your hard earned vacation!
Comment from Hotel Management
Oct 18, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Della, Thank you very much for sharing your nice comments about your recent stay at Garza Blanca Preserve Resort & SPA, it was a great pleasure to host you here. I cannot be happier that to know that you enjoyed the property, the accommodating staff and how safe you felt while with us. I would like to apologize for the issue you encountered with the timeshare sales representative, it is never our intention to make our guests feel uncomfortable. I hope you give us the opportunity to welcome you back in the near future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek CA

Best relaxing resort ever!

Posted Oct 8, 2017
I don't even know where to start but Garza Blanca for us was a little paradise ! From the moment you arrive to the moment you leave you feel pampered and taken care off! We stayed at an ocean front one bedroom suite with a beautiful view of Puerto Vallarta .. The balcony was huge with a hammack! Room was very clean and nicely decorated. The breakfast was great with lots of choices buffet style or a la carte. The pool was amazing and so was the beach . We felt right at home and will be back fore sure !
Comment from Hotel Management
Oct 9, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Guest, Thank you very much for sharing your wonderful comments in regards your recent stay with us, I really appreciated. I am delighted to know what a great time you had with us and that our wonderful team made you feel well taken care of. I am glad you enjoyed your suite and the breathtaking views from it. I look forward to welcome you back to your home away from home. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Oct 6, 2017
I loved this hotel. I was upgraded to a beautiful king room with an amazing tub and balcony as a VIP member. I can't recommend this hotel enough.
Comment from Hotel Management
Oct 6, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Guest, Thank you very much for selecting Garza Blanca Preserve Resort & SPA as your vacation destination, it was a pleasure to host you here. I can not be happier than to know that you loved the hotel and enjoyed your suite upgrade as an Expedia VIP member. I look forward to have the pleasure to welcome you back in the near future. Thank you for recommending us! Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from missouri

beautiful hotel off the beaten path

Posted Oct 1, 2017
perfect vacation. I would recommend to anyone. Incredibly beautiful
Comment from Hotel Management
Oct 2, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Richard, Thank you very much for sharing your wonderful comments in regards your recent stay at Garza Blanca Preserve Resort & SPA. I am happy you had a Perfect vacation with us and I look forward to welcome you back in the near future. Thank you for recommending us! Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon,Canada

Top notch hotel,top notch service

Posted Sep 21, 2017
Pros: Elegance,new,very friendly and courteous staff..As nice as the hotel was,the staff made a difference.
Location: It wasn't close to too much but it wasn't that long of a drive into the city.The resort has a lot to offer so one could just relax and the resort.
We were so impressed by this hotel and all that it had to offer us.The hotel is great,but the staff is even greater.We could not have been treated better.The staff,on every level,was attentive to us and paid attention to what mattered to us.We really believed they genuinely cared about us and made every effort to make our stay meaningful and memorable..They amazed us.We highly recommend this hotel and we look forward to a return in the future.
Comment from Hotel Management
Sep 22, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Jeff, On behalf of the team I would like to thank you for selecting Garza Blanca Preserve Resort & SPA as your vacation destination. I can not be happier than to know that our wonderful team made you feel well taken care of and created a memorable experience for you. Providing our valued guests with excellent customer service is our goal and I am glad we achieved it on this occasion. I very much look forward to welcome you back home very soon. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Great Paradise with the best Ocean View

Posted Sep 18, 2017
Pros: All is perfect!!
Cons: Add buffet/dinner lunch
Location: Great Panoramic Views !! Tranquil and relaxed location!!
Great views of the ocean. Great staff. Excellent breakfast with panoramic views!! One of the best hotels I have visited during vacation. Relaxed location!!
Comment from Hotel Management
Sep 18, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Victor, Thank you for sharing your positive review regarding your recent stay with us, we very much appreciate your nice comments! I am delighted to read that all was perfect during your stay and that you enjoyed the tranquility and relaxation of our beautiful location. I look forward to host you once again in the not too distant future to paradise. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in Puerto Vallarta!

Posted Sep 15, 2017
My family of 5 stayed at the Garza Blanca for 1 week. We a got a 3 bedroom, 3 bathroom suite with a connecting 1 bedroom 1 bathroom suite. The suite was amazing we stayed at Tower 3 with the Panoramic view. It was absolutely beautiful and had an amazing view of the pool and beach. The room was always very clean it had a hammock, jaccuzi, and lounge chairs. We got All-Inclusive which was extremely worth it. Great food and drink! Also, the room service for food and drinks was amazing the staff did an amazing job to make us feel at home. The hotel staff decorated my sister's suite for her birthday with balloons, decorations, and had champagne and cake for her. All the food and drinks were amazing and Angel, Miguel, and Antonio did an amazing job by the pool. All the pool and beach staff were very accomodating. I highly recommed the Steak restaurant, great steak, drinks, and dessert. If you like sushi I highly recommend Hiroshi. Amazing sushi you should get the chef's choice. We had a nice family photo shoot with Pablo! He did an amazing job taking photos of my whole family. Also, the gym had an amazing view! It was very clean, had lots of equipments. For transportation I recommend getting the shuttle the hotel offers to get to the hotel and back to the airport. It's very easy and helpful! The only suggestion I have is for the hotel to open up a few more restaurants. I highly recommend Garza Blanca and can't wait to visit again soon.
Comment from Hotel Management
Sep 27, 2017 by Gerencia Garza Blanca, Hotel Management
Dear AB, Thank you very much for selecting Garza Blanca Preserve Resort & SPA as your vacation destination. I am truly happy to know that you and your family had an amazing stay with us and enjoyed everything from the great service offered by our team to the awesome food and drinks at the restaurants. I very much look forward to have the pleasure to welcome you back very soon. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Tx

Nice hotel the best in Puerto Vallarta!!!

Posted Sep 11, 2017
Stayed at this hotel with my wife on the 3rd tower and it had a wonderful view like no ever seen before. Had the view of the mountains and sea , not to mention the staff and food was off the chain. Will be back soon since we really loved it. Hate to say it but I'm a person with high spectations and this hotel resort has met my standards.
Comment from Hotel Management
Sep 11, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Adam, Thank you very much for sharing your wonderful review about your recent stay with us, it is greatly appreciated! I cannot be happier than to know that you had a great time with us and that we were able to meet your high expectations. I am happy to read that you enjoyed the hospitality of our team and the tasty food. I very much look forward to welcome you once again very soon. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Excellent Hotel ++++++

Posted Aug 28, 2017
The hotel is awesome. It has a nice protected beach with beautiful clear blue water. The swimming pools are clean and inviting. The surrounding lush green hills make the entire experience amazing. My wife and I always look for 5 star hotels to stay at for our travels. Garza Blanca met and exceeded our expectations. The hotel staff are all wonderful and provided an excellent experience for us. we had stayed at this hotel back in 2014 in one of the oceanfront suites and enjoyed our stay so much that we invited my sister's family to go with us. This time we selected a panoramic view room in the towers on the hill and we were not disappointed. We had. 2 bedroom suite and my sister's family had the 3 bedroom suite. Both were amazing. We were a little concerned about going down to the beach from the towers but it was not a problem. There are trolleys that run every 10 minutes and made it fun for the kids to around the property. The food at Boca steak house and Hiroshi is excellent. Ask for the Tamahawk steak you will not be disappointed. The bartenders and the waiters at the upper pool gave us great service. Also Antonio at the lower pool was wonderful and met all our demands.
Comment from Hotel Management
Aug 30, 2017 by Gerencia Garza Blanca, Hotel Management
Dear Armen, I would like to take this opportunity to express my appreciation for such a nice and positive review. Thank you for selecting Garza Blanca Resort for a second time, we appreciate your loyalty! I am thrilled to know you and your family had a great time with us and particularly enjoyed Bocados STK and Hiroshi Restaurant as well as the attentiveness of our wonderful team. I look forward to welcome you for a third time to your home away from home. Best regards, Eliezer Quiñones General Manager