Ratings based on 322 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
Posted Jul 10, 2017 on Hotels
by ROSA M.
ComfortablePosted Jul 7, 2017 on Hotels
by Patrick R
Home away from homePosted Jul 6, 2017 on Hotels
Clean, comfortable, and convenient. With a friendly staff and a nice manager's "reception" at the end of a long day.
for Everyoneby A verified traveler from Mission, TX
Nice hotel, just a few service hiccupsPosted Jun 30, 2017
Pros: Location, newness, free breakfast buffet (though they only served meat 2 of the days we were there)
Cons: Service of housekeeping and maintenance staffs
Location: Large strip shopping mall right in front of the hotel
This is a nice hotel. We stayed there for 7 nights while waiting for our belongings to arrive on a moving truck. There were just a few service disconnects--for example, for 2 of the 7 days that we were there, our room did not get cleaned. We arrived back at the hotel on these days to a room that looked exactly like it had when we left that morning! They were kind enough to give us a small credit for the inconvenience, however. Additionally, the bathroom sink drained slowly, and the office chair in the room was stuck in a low position and wouldn't go up. We had to tell them about these problems twice to get them rectified. Nice hotel, just seems that there may be some communication issues between the front desk and the housekeeping and maintenance staffs.
Posted Jun 16, 2017 on Hotels
Great service, personnel working there are great and will go all the way to help you in whatver you need.
by silvia e f
Posted Jun 4, 2017 on Hotels
for Everyoneby A verified traveler from houston
Great hotelPosted May 29, 2017
Staff was very friendly and helpful. Complimentary breakfast was good. Hotel in a perfect location there is plenty of stores and restaurants that you can get to within 5 mins.
for Everyoneby A verified traveler from McAllen, Texas
Posted May 29, 2017
Staff was great and the variety of breakfast was great. Rooms were very clean.
For a great stay in McAllenPosted May 21, 2017 on Hotels
Great hotel. New condition
Posted Apr 27, 2017 on Hotels
My only complaint about this hotel was the bed wasn't as comfortable as I would have liked, but I am picky with the comfort level of a bed! Everything else was great!