Desk, bed sheets

Reviews of SureStay Hotel By Best Western Mission

2.5 out of 5
SureStay Hotel By Best Western Mission
609 East Interstate Highway 2, Mission, TX

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 392 reviews" "
Rating 8 - Good. 89 out of 392 reviews" "
Rating 6 - Okay. 63 out of 392 reviews" "
Rating 4 - Poor. 32 out of 392 reviews" "
Rating 2 - Terrible. 43 out of 392 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I woken up at 8am by a worker ponding on the concert and then playing load music. I was trying to go to a nice place and relax for the weekend and then i had to leave the hotwl inorder to have peace and quite. Woyld recommend anyone staying there if they are doing construction work. No warnings or even try and give me another room. Waste 132.00
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steven, We apologize for the disturbance you experienced during your stay. Our team will look into this matter to ensure a more peaceful environment for our guests in the future. Your feedback is valuable to us as we strive to improve our services. Thank you for sharing your experience with us.

6/10 Okay

Josh

Disliked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Management on Mar 23, 2024
We appreciate your feedback.Cordially,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and staff were all very friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kathleen,We are delighted to hear that you enjoyed our room and experienced excellent service from our staff. Your positive feedback is greatly appreciated. We strive to provide all our guests with a pleasant and comfortable stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Esmeralda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 16, 2024
We deeply appreciate your great feedback.Thank you for your stay.Cordially,

10/10 Excellent

Karina

Traveled with family and small children
Everything was great
Stayed 1 night in Mar 2024
Response from Management on Mar 3, 2024
We greatly appreciate your excellent feedback.Thank you for your stay.Cordially,

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy staying at this property. Thank you.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Lizette,We are thrilled to hear that you had an enjoyable stay with us! Our team looks forward to welcoming you back in the future.

10/10 Excellent

ELEANOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello ELEANOR,Thank you for your review. We appreciate that you found our location convenient. Have a great day!

2/10 Terrible

jennifer

Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Hello jennifer,We're sorry to hear that your stay with us didn't meet your expectations. We strive to provide a memorable experience for all of our guests and we would appreciate it if you could share your specific feedback with us. Please reach out to our hotel directly so that we can address any issues you encountered. We value your input and hope to have the opportunity to improve your impression in the future.

8/10 Good

JULIO ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar en lo general, limpio, bien ubicado. El colchón es muy muy blando, eso no me agrado.
Stayed 1 night in Nov 2023
Response from Gerencia on Nov 28, 2023
Muy amable por sus comentarios.Muchas gracias por su estancia.Cordialmente,

4/10 Poor

Ozlyn

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was annoying. Walked in the room at 3am for the first time after getting room key and was greeted with a roach waiting for our arrival. Light fixtures Were broken along with the fridge. Yes I saw we need to cut it on Inside the fridge attempted that with no success. So even though I’ll only be in the room for a few hours at this point.. I still wouldnt come here again. Should’ve went to super 8 or motel 6 for better results
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
Hello Ozlyn,We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance issues seriously and have addressed them with our team. We appreciate your feedback and will strive to improve our services. We hope you give us another chance in the future.

10/10 Excellent

Nanci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a safe clean rooms and quick accommodations.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Nanci,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please do come see us again.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% satifay
Was awsom the stay in the hotel evrething was good. Thank you for evrething
Stayed 1 night in Sep 2023
Response from Manager on Sep 2, 2023
Hello Raul,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool! Thank you
Stayed 3 nights in Aug 2023
Response from Management on Aug 28, 2023
We deeply appreciate your exceptional comment and rating.Thank you for your stay.Cordially,

10/10 Excellent

Merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was clean and comfortable and affordable
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hi Merida,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, affordable and comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excellent

Bakhtiyor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Manager on May 23, 2023
Hello Bakhtiyor,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 Poor

Enrique

Stayed 1 night in May 2023
Response from Management on May 10, 2023
We appreciate your feedback.Thank you for your stay.Cordially,

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and check was great only down fall is it's close to expressway so you hear most of the traffic
Stayed 1 night in May 2023
Response from Management on May 3, 2023
We truly appreciate your important feedback.Thank you so much for your stay.Cordially,

8/10 Good

Delia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This stay isn't the first time that family members have stayed at this Best Western Hotel. It was pleasant. This time it was different. The Hotel for some reason could never find my reservation on their end. Expedia had it on their end. Problem was finally resolved. The room was great except for the sink and bathtub drains. The water would not drain unless we held the stopper up manually. The breakfast was good if you get there before nine. They had no milk for the cereal or cream for the coffee. Only flavored cream. I was just told there wasn't any, what was there was all they had. I am aware that things happen that is beyond the person behind the counter's control. But being a weekend you want to make sure that you plan ahead with supplies. We've stayed there before and it was great. Area felt quite and safe. We got a good night's rest. The beds and pillows were very comfortable. It is our go to Hotel when we need one. I don't want to go to Motel 6.
Stayed 1 night in Apr 2023
Response from Management on Apr 22, 2023
We deeply appreciate your extensive feedback.We have carefully read and will take immediate actions to prevent something similar to happen again.We are fully committed to deliver the best services and will work very hard in order to achieve this ultimate goal.Thank you again for all the statements given. We will proceed accordingly.Thank you so much for your stay.Cordially,

10/10 Excellent

ERIKA, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very friendly. Room was very clean and nice. Breakfast was excellent considering normal variety. Still Very clean and pleasing area
Stayed 1 night in Apr 2023
Response from Management on Apr 2, 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Neyda

Stayed 3 nights in Mar 2023
Response from Management on Apr 10, 2023
We deeply appreciate your excellent rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2023
Response from Management on Mar 20, 2023
We deeply appreciate your excellent feedback.Thank you so much for choosing us.Cordially,

8/10 Good

Basilia

Traveled with family
Liked: Cleanliness
Good place to stay and safe but needs to be cleaned, started seeing cockroaches. Needs pest control
Stayed 3 nights in Mar 2023
Response from Management on Mar 18, 2023
We appreciate your important feedback.Actions will be implemented to deliver the best services.Thank you so much for your stay.Cordially,

10/10 Excellent

Mildret

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Manager on Apr 14, 2023
Hello Mildret,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Rafael

Stayed 2 nights in Mar 2023
Response from Management on Mar 29, 2023
We deeply appreciate your amazing rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Yajaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went smooth, the hotel was clean and quiet. We've stayed here before and had rude receptionist in the past, but Lexi really went above and beyond to make sure everything went well for us, I really think the other receptionists should learn a thing or 2 about her and how to treat customers. I have nothing bad to say about our stay , everything went well.
Stayed 1 night in Feb 2023
Response from Management on Feb 26, 2023
We deeply appreciate your exceptional comments about Lexi and, yes, she is an excellent General Manager and a wonderful human being.It is an honor and great for us to have her in our Team.We are very pleased that you enjoyed staying with us.We hope to see you again soon again.Most cordially and honestly,Chico FerruscoDirector of Sales

8/10 Good

Rosvel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were very clean but they needed to make them smell better.
Stayed 3 nights in Feb 2023
Response from Management on Feb 25, 2023
We deeply appreciate your feedback.Thank you for your stay.Cordially,

8/10 Good

Charetzayda

Stayed 6 nights in Feb 2023
Response from Management on Mar 14, 2023
We deeply appreciate your feedback.Thank you so much for your stay.Cordially,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.well lighted at night.good swimming pool.thnx
Stayed 2 nights in Feb 2023
Response from Management on Feb 21, 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

8/10 Good

Amelia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent price, hot breakfast, clean bathroom Room carpet and chairs need attention (cleaning).
Response from Management on Jan 15, 2023
We appreciate your feedback.Cordially,

10/10 Excellent

Robby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful, the room was very clean, breakfast was good. The location was ideal for the purpose of my stay.
Stayed 3 nights in Dec 2022
Response from Management on Jan 5, 2023
We deeply appreciate your great feedback.Cordially,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very pleased with my stay. I would highly recommend this hotel to others!
Stayed 1 night in Jan 2023
Response from Management on Jan 5, 2023
We deeply appreciate your great feedback.Cordially,

8/10 Good

Dora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on Dec 22, 2022
We appreciate your feedback.Cordially,

2/10 Terrible

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Management on Dec 22, 2022
We appreciate your feedback.Cordially,

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation system was odd (could only reserve a non-refundable room, no way to reserve a refundable room).
Response from Management on Dec 20, 2022
We appreciate your feedback.Cordially,

8/10 Good

Sanjuanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on Dec 17, 2022
We deeply appreciate your feedback.Thank you so much for choosing us.Cordially,

2/10 Terrible

Laura

Response from Manager on Nov 7, 2023
Hello Laura,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service to all our guests, and regret that we fell short on this occasion. We appreciate your feedback and will use it to improve our services.

8/10 Good

Normand

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Management on Dec 15, 2022
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service
Very noisy air conditioner. Very thin comforter and not very warm. Sheets yellow. Nice jacuzzi. Carpets old. A lot of creaky noises at night.
Stayed 1 night in Dec 2022
Response from Management on Dec 13, 2022
We appreciate your feedback.Thank you.Cordially,

10/10 Excellent

Kristina

Stayed 2 nights in Nov 2022
Response from Manager on Feb 26, 2023
Hello Kristina,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that greeted us was very friendly and helpful. I enjoyed our stay. The bed was comfortable had 4 fluffy pillows. Everything was clean. Hair dryer worked! Breakfast was more than what we expected. Fruit cereal waffles and egg. The only thing we did not like was it had carpet flooring in our room, The carpet felt dingy and dirty Which we find unsanitary. Reason for 4 stars. But other than that wevwill definitely stay here again if needed.
Stayed 1 night in Nov 2022
Response from Management on Nov 27, 2022
We deeply appreciate your exceptional feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Gerinda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Exceptional staff at desk. Karen was more than helpful.
Stayed 2 nights in Nov 2022
Response from Manager on Nov 20, 2022
Hello Gerinda,Know that your voice is of tremendous importance to us and we value your comments about our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Alejandro

Stayed 1 night in Nov 2022
Response from Manager on Feb 12, 2023
Hello Alejandro,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Leopoldo, Fort Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Nov 2022
Response from Manager on Nov 12, 2022
Hello Leopoldo,Thank you for taking the time to share your comments regarding our location. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Poor

JESUS

Traveled with partner
Disliked: Amenities
Rented a jetted tub room and was not working.
Response from Management on Nov 8, 2022
We deeply apologize for any inconvenience.Thank you so much for your stay.Cordially,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice!!
Stayed 1 night in Nov 2022
Response from Management on Nov 6, 2022
We deeply appreciate your exceptional comments.Thank you so much for choosing us.Cordially,

10/10 Excellent

Edgar

Stayed 1 night in Oct 2022
Response from Manager on Jan 30, 2023
Hello Edgar,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ali at the front desk was really nice.
Stayed 3 nights in Oct 2022
Response from Manager on Oct 17, 2022
Hello Amy,On behalf of our entire staff, we thank you for your business and for your comments regarding our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

francisco emmanuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t want to refund my money even though I didn’t use their room because I didn’t like the hotel and location. I paid for something that I didn’t used. Fraud
Stayed 1 night in Aug 2022
Response from Management on Oct 13, 2022
We appreciate your feedback.Cordially,

10/10 Excellent

Isela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine no problems i liked that there was things very close by
Stayed 1 night in Oct 2022
Response from Management on Oct 7, 2022
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Charley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Oct 2022
Response from Management on Oct 5, 2022
We deeply appreciate your exceptional rating.Thank you so much for choosing us.Cordially,