Ratings based on 760 Verified Reviews

3.2 out of 5
52% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 14, 2018
OK hotel. Breakfast is grab and go which isn’t that great. No complimentary coffee over the day!
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thanks for the review. We are glad to read you had an overall pleasant visit. Having said that, we are sorry the grab-and-go breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from SAN DIEGO

Posted Dec 30, 2017
I’ve stayed in Exteded stay in other cities and I’ve never had a problem, but this time around was different. We got assigned our room and went to leave our stuff, so we can have dinner, as soon as we opened the door, the room was dirty, we went in and there was other guest items there still, as if they haven’t checked out. We went downstairs to let the front desk know, they switched our room and it was fine. Later that night we get back from being and having dinner we tried to open our door and our room keys, were deactivated. Went downstairs and obviously by midnight, there is really no one to help out. Until someone came and activated our cards. (Took about 15 minutes for someone to help us) the next morning I’m getting ready to Check out, give them the room number they assigned us and she said she couldn’t find me, I had to tell her the first room they assigned us, check out took about 20 minutes. It never takes this long!! I’m super disappointed, I never have any complaints about extended stay, but this time was not a good experience.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Amy, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego ca

Very helpful kind ladies at front desk

Posted Dec 17, 2017
Home away from HOME.... check fast Accurate n joyful
Comment from Hotel Management
Dec 17, 2017 by Hotel Management, Hotel Management
Aubrey, thank you for sharing your amazing review about Extended Stay America and making us your home away from home. We are thrilled to know that you love the service provided by our front desk associates and were impressed with all that we have to offer. Your compliments will be shared with the team. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bad hotel ever

Posted Oct 27, 2017
Room got smell. Hotel staff very unprofessional. Got Pizza and Food smell around the passageway
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 23, 2017
room spelt like pot and TV was not working. there were weird people hanging out in the front. rooms were ok
Comment from Hotel Management
Oct 25, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
5 out of 5
by Leke

My Stay at the San Diego Extended Stay America

Posted Oct 20, 2017 on Hotels
I was just there for an overnight stay. The receptionist was very helpful. The room was also comfortable. Wouldn't mind to go back. Thanks.
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
Leke, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our courteous front desk service and the comfort of your room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted Oct 16, 2017 on Orbitz
Just stayed for a night but was just what I needed. Small and cozy nothing too big but not too small either. Parking was not a hassle which is always great!
Comment from Hotel Management
Oct 18, 2017 by Hotel Management , Hotel Management
Jessica, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our parking facilities. We hope you will choose us again the next time you visit our area. Sincerely, Hotel Management
2 out of 5
by Carmelita

Not good

Posted Oct 15, 2017 on Hotels
Absolutely horrible. It smelled like curry the whole hotel. Carpet throughout the hotel looked like it had never been washed. There was a couple fighting a few rooms down from us. Partying in other rooms. We checked out 5 minutes walking into our room and asked for a refund.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Carmelita, thank you for letting us know about your stay. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We're terribly sorry for the service issues you experienced and for the disruptions caused by excessive noise. What you experienced is not acceptable and we are taking immediate actions to identify where we failed and what we can do to prevent these issues from occurring again. Your feedback in regard to cleanliness will be shared with our housekeeping team. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
3 out of 5
by Cherie Clark from San Diego

San Diego Trip

Posted Oct 14, 2017 on Hotels
It was ok
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
Cherie, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management