Ratings based on 1,716 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2018
The lady who checked us in was pleasant and helpful. First impression was spot on because of her. The restaurant staff was friendly as we’ll. Breakfast buffet was not the best but that would be my only complaint. Hotel was comfortable, quiet, and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Central Location

Posted Jan 14, 2018
It’s centrally located close to a lot of shops and restaurants. Also it’s close by Balboa Park, Old Town San Diego and Belmont Park.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Very good experience

Posted Jan 7, 2018
The hotel has very good location, very friendly staff and clean. We definitely will be back
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Jan 5, 2018
The check in staff are very efficient, professional and helpful. Told me the balcony room i booked faced the freeway and was noisy; moved me to a 12th floor room with balcony.with the view. I definitely felt the staff's mindfulness to making their customer's stay as pleasant as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is great with cheap price. I'll choose again

Posted Jan 5, 2018
Hotel is great with cheap price. I'll choose again.it's a little old, but convenient.Bath room not large enough. It's fine for me.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

OK hotel, comfortable beds

Posted Jan 3, 2018
Check in was pretty fast. Rooms are not very spacious though. Bathroom is small as well. Beds very comfortable. Parking fee is very high for the area ($18 a night) but there’s some free street parking right outside the hotel. Some of the staff had major attitudes and others were very pleasant. Location is great. Close to Gaslamp and fashion valley.
Comment from Hotel Management
Jan 11, 2018 by Johnathan, Hotel Management
Dear Jade, Thank you for staying with us at the Sheraton in Mission Valley. Our parking rate is very competitive within the area - the majority of the area is charging $25 per night. We have shared your comments with our guest services team and scheduled additional training. Thank you for bringing this matter to our attention. We hope you will give us another opportunity in the future to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Jan 2, 2018
E-Z Check In, great staff, beautiful clean place. I really enjoyed my stay
2 out of 5
by A verified traveler

Supervisor was very rude

Posted Jan 1, 2018
Front desk Supervisor was very rude. She allotted room with some biasness. Staff should be trained on how to behave with customer especially front desk in evening shift.
Comment from Hotel Management
Jan 11, 2018 by Johnathan, Hotel Management
Thank you for staying with us at the Sheraton in Mission Valley. Please accept our sincere apology for the manner in which you were treated by our staff. We have met with the associate in regards to your comments. Thank you again for staying with us. We hope you had safe travels during the holidays.
3 out of 5
Recommended
for Everyone
by A verified traveler from san francisco / Bay Area

Good hotel, Good location

Posted Dec 30, 2017
Good location, proximity to Mission Valley train station, shopping and dinning. Close to downtown and major attractions like Torrey Pines state park and Sunset cliffs. Would be nice to have complimentary breakfast. Room should have a microwave. Dinning places are not within walking distance.Busy area with lot of traffic.
Comment from Hotel Management
Jan 11, 2018 by Johnathan, Hotel Management
Dear Jay, Thank you for staying with us at the Sheraton in Mission Valley. We value your business and hope you had a productive visit in San Diego. We do offer a microwave in our lobby level and our breakfast buffet is maintains one of the largest selections in the area for $14 dollars per person. There are many restaurants in the area approximately 5-10 minutes drive time from our property. We appreciate you taking a moment to share your experience with us and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Good Hotel

Posted Dec 29, 2017
Pros: Good Location Good Staff Good Facilities
Good Hotel , Good Location Good Staff Good Facilities