Ratings based on 417 Verified Reviews

3.4 out of 5
65% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Halifax

Too far and outdated

Posted Feb 21, 2017
Not what was advertised no sofa bed Had to change rooms to get a refrigerator Staff were great however and breakfast included was good value Would recommend if on a budget
Comment from Hotel Management
Mar 20, 2017 by Aamir, Hotel Management
Dear Guest, Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We are glad to announce that we will be undergoing a full renovation in the near future. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Thanks Aamir Akhund Guest Services Manager
2 out of 5
by A verified traveler

Broken tv,and no repair

Posted Feb 16, 2017
Tv won't open,so i called front desk and still no one came
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Hotel rooms a bit dated. Especially the bathroom. Very comfortable beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and a nice hotel.

Posted Jan 25, 2017
The front desk staff has gone out of their way to make sure I will return.
Comment from Hotel Management
Jan 30, 2017 by Justyna, Hotel Management
Dear Traveller, Thank you for taking the time to write your review. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from westchester,ny

Convenient hotel , close to highway!

Posted Dec 29, 2016
Overall stay was great Room seemed dated Windows leaked moisture pillows can be firmer Pool can be cleaner
Comment from Hotel Management
Jan 3, 2017 by Justyna, Hotel Management
Dear Maria, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank your for outlining what could be better as this will help us know in which areas we can improve. We are very happy to announce will be undergoing a full renovation in the near future. We hope you will visit us again. Sincerely, Justyna
1 out of 5
by Syed

Unclean and people were not courteous.

Posted Dec 21, 2016 on Hotels
The first room we were given was really dirty so we told them they changed it. What we have been noticed is that when we book through hotel.com they don't give us the good rooms.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Syed, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Justyna
3 out of 5
by A verified traveler from Niagara Falls, ON

Did the job

Posted Dec 16, 2016
Pros: The Bath and Body Works products in the room
Cons: upgrades. New lights.
Location: Eggsmart for breakfast very close by. Jump back on the highway easily after your stay.
We were staying over in the city to go to a Christmas party and didn't want to drive after. There were no bells and whistles. A bit dingy and run down, but we were greeted nicely and offered a room upgrade because my husband is a member. Bed was hard and some lights were out in the room. Quiet though and we had everything we needed.
Comment from Hotel Management
Feb 13, 2017 by Justyna, Hotel Management
Dear Jacquie, Thank you for your review. We are pleased to announce that we will be undergoing renovations in the near future. We hope to welcome you back!
2 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your stay with us. We hope to welcome you back in the future!
1 out of 5
by A verified traveler

would not recommend this holiday inn location

Posted Dec 1, 2016 on Hotels
WiFi was very bad and they charge on my credit card where they say they did not and had only pre-authorized but card shows charges posted. so had to ask the bank to dispute which is extra inconvenience.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Justyna
3 out of 5
by A verified traveler

OK Value for the Price

Posted Nov 24, 2016 on Hotels
OK value for the price.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to write your review. We are glad that you enjoyed your stay with us. We hope to see you again!