The first room we were given was really dirty so we told them they changed it. What we have been noticed is that when we book through hotel.com they don't give us the good rooms.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.