2/10 Terrible
Victoria
Traveled with family
Apr 14, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As I pulled into the Best Western on Friday all I knew was that we were tired and ready to go to bed. I had already paid ahead of time so everything should have went smooth sailing. I asked about a luggage cart and was only told that I had to pull around to the other side of what I couldn’t tell you. She was a person of few words. So needless to say, we had to carry our own luggage upstairs when walking into the room, things appear clean and in place while checking to ensure that the beds were both bedbug free. I was met with dried urine on the linen being as late as it was we shipped our own beds and I looked around for a phone to call downstairs couldn’t find one finally found one in the bathroom and that was out of order so we had to walk downstairs to ask again for clean linen, the girls seem bothered and her only response to asking for that was what size bed we have we told her queen we were handed two flats and two fitted sheets so I guess we had to fix her own bed following morning when I went downstairs to get breakfast, the staff was already loudly down there discussing the night before his events and when I asked, was there any more food coming out another employee asked what time does breakfast end at nine she was eating hashbrowns went upstairs with the food. I was going to use the microwave. My face was molded muffins. The only thing about it from College I wasn’t looking for a five or a four star hotel, just a clean and friendly place to rest.
Victoria
Stayed 1 night in Apr 2024