Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Reviews of Best Western Plus Grant Creek Inn

2.5 out of 5
Best Western Plus Grant Creek Inn
5280 Grant Creek Rd, Missoula, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1006 reviews" "
Rating 8 - Good. 231 out of 1006 reviews" "
Rating 6 - Okay. 48 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice hotel for a economical price
Stayed 1 night in Mar 2024

8/10 Good

Amand

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our help at the front Desk (Tim I believe is his name) is excellent. He was there the first time we stayed at this hotel and he made this visit just as wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sequoia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a nice, quiet stay, very clean. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and perfect for our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniqueness
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding from the time we stepped foot inside to the time we left. Very thankful for the amazing service we had and would absolutely recommend staying there to anyone!
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa, Davenport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed here on our way through town. It was quiet, clean, close to food and coffee. The breakfast in the morning was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good! I would recommend and will probably stay here again!
Stayed 1 night in Jan 2024
Response from Jeff Lowry Assistant General Manager on Feb 8, 2024
Thank you very much, Jason!

6/10 Okay

randall Hoffar

Traveled with family and small children
The place was freezing. The front lobby had people coming in and out and the doors didn’t close all the way. Therefore the heating system could not keep up. Guests falling due to wet slick surfaces. Not adequate hot water.
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible beds
Beds are hard as a rock! Everything else was wonderful other than no sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, dog friendly, great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry, Northglenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary, Alder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit parking area. Quick and easy check in. Friendly front desk, very clean and comfortable rooms.
Stayed 1 night in Dec 2023
Response from Jeff Lowry AGM on Dec 5, 2023
Thanks, Mary! We are happy to hear you had a nice, relaxing stay. I will pass your appreciation on to our staff. We look forward to your next stay.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the breakfast was great!
Stayed 1 night in Nov 2023
Response from Jeff Lowry AGM on Dec 5, 2023
Thank you, Ellen! I will pass your appreciation on to our staff!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeff L AGM on Dec 5, 2023
Thank you, Michael

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeff L AGM on Dec 5, 2023
Thank you, Deb!

10/10 Excellent

Bret

Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeff L AGM on Dec 5, 2023
Thank you, Justin!

10/10 Excellent

Jordyn

Stayed 1 night in Nov 2023
Response from Jeff L AGM on Dec 5, 2023
Thank you, Jordyn!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was, overall, what you would expect from a Best Western. This particular hotel was clean, well appointed, and not unreasonably priced. The staff was friendly and the breakfast was good. It was a few miles from downtown Missoula, but not inconvenient.
Response from Jeff Lowry Assistant General Manager on Nov 14, 2023
Dear Jeffrey, Thank you very much for your nice, honest review. We are happy to hear you had a nice stay. We look forward to your next one.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jeff L on Nov 14, 2023
Thank you, James!

8/10 Good

Jerry Keith Howe, Northglenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and will stay again when In Missoula, MT.
Stayed 2 nights in Oct 2023
Response from Jeff L on Nov 14, 2023
Thank you very much, Jerry!

8/10 Good

Jacob

Stayed 1 night in Oct 2023
Response from Jeff L on Dec 5, 2023
Thank you, Jacob.

10/10 Excellent

Kale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff L AGM on Oct 31, 2023
Thank you, Kale!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how new and clean it was. Breakfast was awesome. also the Bluebird hiking right behind the hotel. awesome lookout
Stayed 2 nights in Oct 2023
Response from Jeff Lowry Assistant General Manager on Oct 31, 2023
Hi Robert, Thank you so much for the nice review. We are happy to hear you enjoyed the breakfast so much as well as the hiking trails. We look forward to your next stay!

6/10 Okay

Lisa, Yakima

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jeff L on Oct 31, 2023
Thank you, Lisa

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff L on Oct 31, 2023
Thank you, Shelley

10/10 Excellent

Kyle

Stayed 3 nights in Oct 2023
Response from Jeff L on Nov 14, 2023
Thank you, Kyle.

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from Jeff L on Nov 14, 2023
Thank you, Craig.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Rooms were well appointed and in room coffee was great! Comfy beds and super clean!
Stayed 1 night in Oct 2023
Response from Jeff Lowry Assistant General Manager on Oct 17, 2023
Hi Dawn,Thank you for your nice review. We are happy to hear you had a nice, comfortable stay. We look forward to your next stay.

10/10 Excellent

Brian Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Best Western was wonderful!! 5 stars!! The breakfast buffet was delicious with a great selection! 24 hour coffee bar, clean, and a pleasant & helpful staff! Thank you!
Stayed 3 nights in Oct 2023
Response from Jeff Lowry Assistant General Manager on Oct 17, 2023
Hi Brian,Thank you so much for your nice review. We are so happy to hear you had such a wonderful stay with us. I will pass your appreciation on to the rest of our staff.

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Always a great stay here. Hotel is nice, clean, pet friendly and comfortable. Staff are great.
Stayed 1 night in Oct 2023
Response from Jeff L on Oct 17, 2023
Thank you so much, Cara. We will pass your appreciation on to our staff.

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop.
Stayed 2 nights in Sep 2023
Response from Jeff L on Oct 17, 2023
Thank you, Walter

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missoula
The largest room we stayed in during our Montana trip, and that is a good thing. We lacked space to unpack in the other three hotels. This one was roomier by far. Clean, quiet and dark at night!
Stayed 2 nights in Sep 2023
Response from Jeff L on Oct 17, 2023
Thank you, William. We are happy to hear you enjoyed your spacious room so much.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeff L on Oct 17, 2023
Thank you, Rodney.

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from Jeff L on Oct 17, 2023
Thank you, Denise!

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Great staff! Lobby is really nice. Wonderful hot buffet breakfast. Terrific coffee in the room. The most comfortable bed in a hotel I've ever had. The room was magnificent!
Stayed 1 night in Sep 2023
Response from Jeff Lowry AGM on Oct 17, 2023
Thank you so much, Darlene! We are happy to hear you had such a nice stay and enjoyed our breakfast. I will pass your appreciation on to our staff. We look forward to your next stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Jeff L on Oct 6, 2023
Thank you, Elizabeth

10/10 Excellent

Maureen, Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here very convenient to our travel plans and was close to Starbucks and Cracker Barrel.
Stayed 1 night in Sep 2023
Response from Jeff Lowry Assistant General Manager on Oct 6, 2023
Thank you so much, Maureen. We are happy to hear you had a nice stay and could take advantage of our great location!

6/10 Okay

Marty

Liked: Cleanliness, staff & service
A bad night
I had a complaint to the front desk that there was noise coming from the room above. Someone’s stereo was playing over and over especially the base. They said they would have maintenance check it out but nothing was done and the music played over and over till after midnight. It was a terrible night
Stayed 1 night in Sep 2023
Response from Jeff L AGM on Sep 20, 2023
Hello Marty, I am sorry to hear you had noise issues during your stay. We did check the room out several times and the guest was never playing music in that room so we unfortunately could not locate where the noise was coming from as it was not the room directly above you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeff L on Oct 31, 2023
Thank you.

10/10 Excellent

Grady

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was very welcoming and friendly. The lobby had a very welcoming and rustic atmosphere . Breakfast had plenty of options to choose from. The cleanliness of the hotel, as well as the pool exceeded my expectations. The only con I have would be the gym. It is very small with old equipment. I will be staying here again.
Stayed 2 nights in Sep 2023
Response from Jeff Lowry Assistant General Manager on Oct 6, 2023
Thank you so much, Grady. We greatly appreciate your compliments about our front desk staff as well as our amenities. I will pass your appreciation on to our staff

6/10 Okay

Kassidy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Pros and Cons
Pros: Friendly service, pet friendly hotel, good breakfast, convenient location. Cons: hard floors in room were filthy (we had spilled a little water and wiped up with a towel and the towel was nearly black), hair is bedding, and the air coming out of the vents smelt like a strong burning scent. Not sure we would return because overall, cleanliness is most important to us.
Stayed 1 night in Sep 2023
Response from Jeff Lowry Assistant General Manager on Sep 27, 2023
Hi Kassidy, Thank you for your honest feedback. I am sorry to hear you had cleanliness issues. We take that very seriously and I have shared them with our cleaning staff. I appreciate your compliments about the staff and breakfast and we hope you will give us another shot.

10/10 Excellent

jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.
Stayed 1 night in Sep 2023
Response from Jeff L on Sep 11, 2023
Thanks, Jerry

10/10 Excellent

Arya

Stayed 1 night in Sep 2023
Response from Jeff L on Sep 27, 2023
Thank you, Arya

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeff L on Sep 11, 2023
Thank you, Joan!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jeff L on Aug 28, 2023
Thank you, Jennifer!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfy, absolutely lived the sauna and steam room. Breakfast was plentiful as well
Stayed 1 night in Aug 2023
Response from Jeff Lowry Assistant General Manager on Aug 28, 2023
Thank you so much, Mark. We are so happy to hear you had such a nice stay and were able to enjoy our amenities. I will pass your appreciation on to our staff.