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Reviews of Travelodge by Wyndham Missouri Valley

2.5 out of 5
Travelodge by Wyndham Missouri Valley
128 Willow Rd, Missouri Valley, IA

Reviews

8.0

Very Good

Rating 10 - Excellent. 86 out of 242 reviews" "
Rating 8 - Good. 94 out of 242 reviews" "
Rating 6 - Okay. 43 out of 242 reviews" "
Rating 4 - Poor. 10 out of 242 reviews" "
Rating 2 - Terrible. 9 out of 242 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Traveled with partner
We were glad this was only a one night stay. This is a hotel that has a contract with the railroad so I would not recommend it for a long stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Steven L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s worse than being directed to check in at an understaffed restaurant, with a complaining waitress only to be handed a pass key that doesn’t work (2x in a row) for a bare room with thin sheets and no blankets and upon request for accountability being told it’s all managements fault and they can’t do anything about it? Maybe the motel from hell?
Stayed 1 night in Dec 2023

4/10 Poor

Joni

Stayed 1 night in Oct 2023

10/10 Excellent

michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and very clean
Stayed 1 night in Nov 2023

4/10 Poor

roswitha

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Old and dated, but clean.
Stayed for 6 nights. New computer system. Room cards would not stay charged. Had to get them re-keyed at least 5 times. Facility is old and run down, but clean. However, no one ever came to clean the room or change the sheets. Fortunately, we are not pigs.We used several plastic shopping bags to collect our trash and recyclables.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway lodging
The housekeeping staff here are fantastic. They work so hard all day and into the night. I received such great service from Molly and Kim. The check in and check out process leaves a little to be desired. Not very friendly on either end.
Stayed 2 nights in Oct 2023

8/10 Good

Nancy

Liked: Staff & service
It was hard finding parking places for handycap persons
Stayed 2 nights in Oct 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
No frills - but clean and comfortable!
No frills, but relatively clean and comfortable. We were visiting family nearby and needed a place to stay for the night. For the price, it's not bad. They have a unique practice of having you check in at the diner across the parking lot. The staff were very friendly. The diner is super cute and has decent food. The room was clean. The bed was comfortable. The only qualms we had were that the TV is really small, the bed doesn't have an actual comforter, just sheets and a very thin top blanket, and our showerhead was broken - the water just kind of all gushed out around where it should have been sealed in the middle...but it still made for a nice shower....just really intense water pressure. As long as they keep their prices low and the quality of their cleanliness up, we'll stay here again in the future when we're in the area.
Stayed 1 night in Sep 2023

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is understaffed; had to go to the restaurant next door to register, then we were told the room needed to be cleaned and had to wait 30 minutes. We were told to wait in our car until the room was cleaned and they woukd come to our car and notify us. Once the room was cleaned we then registered and we were told the computer server was down and our registration could not be processed. We asked if we could have the room key and at checkout in the morning we would finish the registration process. They said yes. The whole thing was weird and unprofessional. The same person who worked at the restaurant cleaned the room and handled the registration. One person was doing it all! It felt unsafe and had it not been so late we would have asked for a refund, but then the server was down too. I expected better service from a hotel associated with Expedia. The room was clean and the hotel itself was clean, but the parking lot area and entry way was creepy and dark.
Stayed 1 night in Jun 2023

2/10 Terrible

Philip

Traveled with partner
Disliked: Staff & service
Not to much to like. One person on in check-in, looking after a restaurant and checking you in. I know, shortage of staff. It was far to noisy. Rail tracks near by. Trains passing during the night blowing their horns.
Stayed 1 night in Nov 2021

10/10 Excellent

Vernay

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast due to Covid.
Stayed 1 night in Sep 2021

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limited dining, ended up eating at a subway, nothing else available.
Stayed 1 night in Sep 2021

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the MOST charming and quaint places you will ever see!! Our cottage was VERY CLEAN!! Everything was ready for us when we arrived and we were able to just relax! There is a front porch with chairs for sitting in the evening, we had a small kitchenette and an extra bedroom!!! If you are looking for a quiet, comfortable, clean and very reasonable place in the Pinedale area, do not hesitate to stay here!!
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Was upsetting when i tried to call you direct and make a reservation. Was told matter of factly that you dont take reservations. Fist come first serve. Wasnt told i could do it online. Had to figure that out on my own. We liked the accomidations. Only friendly staff was the cleaning lady, everyone else acted like we were bothering them. Our room/building key quit working and it took 15 mins for someone to help us. We were sorry to see how downhill the overall experience has gone.
Stayed 3 nights in Apr 2021

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Christina on Mar 14, 2020
Thank you for taking the time to leave a review. We are pleased your stay was comfortable. We hope to see you again at Travelodge. Safe Travels

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

6/10 Okay

Mike

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Sharon Bowers on Nov 19, 2019
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Sharon on Nov 8, 2019
Thank you for taking the time to leave a review. Your comments are important to us so we can improve our service. Safe Travels

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very restful
I am so used to unpleasant stays at hotels due to loud guests and you g ones stomping up and down the hall and stairs. None of that here. It was so peaceful and quiet. I work nights so my sleep is dear to me. Slept great. Would highly recommend staying here. Thanks again.
Stayed 1 night in Nov 2019
Response from Sharon on Nov 8, 2019
Thank you for taking the time to leave a review. We are pleased you stay was a comfortable one. Safe Travels

4/10 Poor

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Sharon on Nov 8, 2019
Thank you for taking the time to leave a review. Your comments are important to us as we are continually striving to improve our services. Safe Travels

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Christina on Oct 22, 2019
Thank you for taking the time to leave a review. We are happy your stay was comfortable. Safe Travels

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Christina on Oct 8, 2019
Thank you for letting us know how we are doing. We truly appreciate it.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warning
Very comfortable bed. Be careful sitting on the toilet seat, it has sharp edges!!
Stayed 3 nights in Sep 2019
Response from Christina on Sep 28, 2019
Thank you for letting us know there was an issue. We will make sure to fix those seats. Thank you again

8/10 Good

Meagan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

8/10 Good

Neill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly
Stayed 1 night in Aug 2019
Response from Christina on Sep 3, 2019
Thank you very much for your kind words, we appreciate it!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Checkin was slow and I had paid ahead online and when I got there they only had me as a deposit so I don't know if error was them or expedia, but checking in at 9:45pm with twin 6 year olds and waiting a while was not optimal.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Christina on Aug 13, 2019
Thank you for letting us know how we are doing. We appreciate your business!

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019
Response from Christina on Aug 3, 2019
Thank you for letting us know we have some work to do.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The check in process was not the best. Rude staff for check in. Clean room and comfortable bed.
Stayed 1 night in Jul 2019
Response from Christina on Jul 31, 2019
Thank you for letting us know how we are doing. We appreciate all feedback.

2/10 Terrible

Jessica

Disliked: Staff & service, property conditions & facilities, room comfort
Showerless for full price
We arrived around 2:30AM and had to leave early the next morning. We only got the room for a bed and a shower. When we woke up from our short nap to take a shower and hit the road again we were surprised to find the shower DIDN'T WORK! We told the front desk person but they didn't seem to care. We didn't have time to wait for maintenance or a new room. Did we receive a discount on the $105.00 room? NOPE! The diner that is affiliated with the hotel was really goo though. We would definitely eat there again.
Stayed 1 night in Jul 2019
Response from Christina on Jul 26, 2019
Jessica, Thank you for letting us know what happened. Can you please contact the hotel and ask for the manager? I would really like to hear more and make things right.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Christina on Jul 24, 2019
Thank you for letting us know how we are doing, we appreciate it

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator. Shower barely ran! Train whistle on regular basis. Otherwise comfortable.
Stayed 1 night in Jul 2019
Response from Chrisitina on Jul 16, 2019
I do apologize about the shower. I will look into that immediately. I appreciate you taking the time to let us know how your stay was. We hope to see you again in the future

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Counsel Bluffs was all sold out of hotel rooms. Have stayed here a few times before in past, good for just passing through/overnight. Older hotel, clean except for the musky/old smell in the room.... needs updating. Now that Travelodge has taken it over, I expected more updates.
Stayed 1 night in Jun 2019
Response from Christina on Jul 8, 2019
Thank you for taking the time to let us know how your stay was, we appreciate it! We continue to try to make things better.

10/10 Excellent

BirdDog

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and convenient for work. ———————————-
Stayed 3 nights in Jun 2019
Response from Christina on Jun 28, 2019
Thank you for taking your time to respond to our survey. We are pleased that your stay was comfortable and look forward to seeing you in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Christina on Jun 24, 2019
Thank you for taking the time to let us know how we are doing. We truly appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New. Clean. Nice room. Free easy access WiFi. No front desk service. You have to go to the diner next door.
Stayed 1 night in Jun 2019
Response from Christina on Jun 21, 2019
Thank you for taking the time to let us know how we are doing. We appreciate it!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Christina on Jun 21, 2019
Thank you for the review. We appreciate you taking time to let us know how we are doing.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Christina on Jun 18, 2019
Thank you for your feedback, we appreciate you taking the time. I am glad your stay was comfortable and we hope to see you again in the future.

6/10 Okay

Todd

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Christina on Jun 18, 2019
Thank you for taking the time to leave a review. Next time you stay with us , let us know how we can make your stay more comfortable.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
1st time ever that I was at a property that did not have an elevator. ( unless there was one on the other side of the building) & probably should of asked if they had any rooms with microwaves/refrigerators. Also going over to a Diner to rent a room was quite unique.
Stayed 1 night in May 2019
Response from Christina on Jun 4, 2019
Thank you for taking the time to leave a review. Your feedback is important to us so we can better serve our guests. Have safe travels and hope to see you in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and comfortable
The hotel is very clean and comfortable. The water pressure in the shower was not much. The towels are a bit rough. If you are needing an elevator request the first floor because they don't have an elevator.
Stayed 1 night in May 2019
Response from Christina on May 25, 2019
Thank you for taking the time to respond to our survey. We at Travelodge in Missouri Valley appreciate your comments and I will pass them on to our staff as we are continually striving to meet our customers needs and expectations. We hope to see you in the future.

8/10 Good

janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Christina on May 25, 2019
Thank you for taking the time to respond to our survey. We appreciate your comments and will use this information to improve our services for our customers as we strive to satisfy your needs and expectations.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Checkin person was unfriendly and unhelpful. She may have been the manager which made it even worse!
Stayed 1 night in May 2019
Response from Christina on May 25, 2019
I am so sorry you experienced difficulty upon arrival. We will address this situation with our staff. We strive to make our guests comfortable and meet their expectations. Again I do apologize for your inconvenience.

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019
Response from Christina on May 25, 2019
Thank you for taking the time to respond to our survey. Your comments are important to us at Travelodge in Missouri Valley as we are continually striving to meet our customers needs and expectations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the shower had great water pressure. WiFi was not working. Nice to have restaurant next door. I would definitely stay here again. Reservations must be made ahead of time, very busy.
Stayed 1 night in Apr 2019
Response from Christina on May 25, 2019
Thank you for taking the time to respond to our survey. We love to hear back from our guests so we can continually strive to meet your expectations and needs. We look forward to seeing you her at Travelodge in the future.

6/10 Okay

K Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The woman who checked us in was not a good representative of the motel. She was short, curt and NOT friendly. Also, there was no internet during our stay. Sounded like it had been out for awhile, but once again, difficult to communication with person who checked us in, so dont really know.
Stayed 1 night in Apr 2019
Response from Christina on May 1, 2019
I am so sorry we were not on our game when you checked in. Yes, the Wi-Fi was down for a few days due to equipment failure. It has since been replaced and is up and running. I do appreciate that you let us know how we did. ALL feedback is helpful to address our issues. We hope you visit us if you're in the area again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quite! Great customer service😊
Stayed 1 night in Apr 2019
Response from Christina on May 1, 2019
David, Thank you for the kind words. We appreciate it.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate the property, great room and staff.
Stayed 1 night in Apr 2019
Response from Christina on Apr 16, 2019
Thank you for letting us know how we are doing. We look forward to seeing you again.