Exterior

Reviews of Super 8 by Wyndham Mitchell

2 out of 5
Super 8 by Wyndham Mitchell
1700 S Burr St, Mitchell, SD

Reviews

6.6
Rating 10 - Excellent. 189 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 257 out of 1001 reviews" "
Rating 4 - Poor. 155 out of 1001 reviews" "
Rating 2 - Terrible. 110 out of 1001 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gail His

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your positive review, Gail! We're delighted to hear that you found our hotel clean during your stay. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Destanie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have never left a bad review for a place before, but this was terrible. Our room was so dirty- there was blood stains on the pillow cases, white stains on the bed skirt, hair all over the bathtub/shower, an extremely dark "dirt" line in the tub from not being properly cleaned, the toilet was not cleaned and had pubic hair and pee all over the base, there was food left in the refrigerator, and to top it all off... I found a dirt sock in the footing of the sheets- which tells me the bedding was not fully changed. The pool had a terrible mildew/bleach smell that was so bad we left the pool area right away because it made it so hard to breathe in there and made our eyes burn. My husband ended up booking a room at a different hotel for the second night because we were all so disappointed/grossed out by our stay.
Response from Hotel Manager on Mar 18, 2024
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we are addressing the cleanliness issues immediately to ensure they do not happen again. We apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Rhonda

Traveled with partner
Liked: Staff & service
The staff was very nice. But the breakfast was not good. No eggs or sausage just cereal or waffles.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be very nice. However, we apologize for the disappointment with the breakfast options provided. Your comments are valuable to us, and we will review our breakfast offerings to see how we can improve and provide a more satisfying experience for our guests. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Kylie

Traveled with family
Liked: Staff & service
Was placed in a pet room despite not having a pet. Thinking I was placed with extended stay customers, hotel was big but they grouped us into a small area. Listened to a guy talking in the hallway until 11:30pm on the second night, not sure if he was yelling since he was speaking Spanish. Would have been better if they would have separated us by atleast a room if not more so you dont have to hear the other people staying there.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by being placed in a pet room despite not having a pet and any disturbances you experienced from other guests. Your comments are concerning, and we will review our room assignment procedures to ensure a more comfortable experience for all guests. We appreciate your input and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for your feedback. We appreciate your input and would like to know more about your experience to address any concerns you may have had. Please feel free to reach out to us directly with any further comments or suggestions. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Poor

Darcy

Hallway smelled and so did the room. Fitness room had garbage and was not able to be used.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and pleasant environment is of utmost importance to us, and we regret that we fell short in this regard. Your feedback is invaluable, and we will address the issues you mentioned immediately to ensure they are resolved. Sincerely, Hotel Manager

8/10 Good

Anna, Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stay. Room was clean and bed was comfortable. We had a good nights sleep and that’s what we needed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a nice stay and that the room was clean and the bed comfortable. Providing a comfortable and relaxing experience for our guests is our priority, and we're glad we could deliver on that. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Natasha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, snotty night shift worker
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We sincerely apologize for the cleanliness issues and any unfavorable interaction you experienced. This is not reflective of our standards, and we take your feedback seriously. We will address these concerns promptly. If you have additional details to share or wish to discuss further, please reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are thrilled to see that you had a 5 out of 5 experience with us. Your satisfaction is our priority, and we appreciate your support. If there are any specific highlights or aspects of your stay that you would like to mention, please feel free to share. We look forward to the opportunity of hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

Kara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We regret to see your 2-star rating and apologize for any shortcomings during your stay. To better address your concerns and improve our services, could you please provide more details about the aspects that did not meet your expectations? Your insights are crucial to our commitment to guest satisfaction, and we appreciate your input.Sincerely, Hotel Manager

10/10 Excellent

dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel a nice place to stay. Providing a comfortable and welcoming environment is our top priority, and we're pleased to know we met your expectations. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall this hotel was good. Only things we didn't like was the pool area was very cold. The water wasn't bad but the temp in the room was freezing. Also the only hot things at the breakfast were waffles.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Guest,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found the overall experience good. However, we apologize for the inconvenience caused by the cold temperature in the pool area and the chilly atmosphere. Your comments are valuable, and we will address these concerns to ensure a more comfortable environment for our guests. Additionally, we appreciate your input on the breakfast offerings, and we will consider ways to diversify the menu for a more satisfying experience.Sincerely, Hotel Manager

6/10 Okay

Heather

Business traveler, Traveled with family
Liked: Cleanliness
The place was clean. Just an outlet was not working in the room we had, so the TV, fridge, microwave and light did not work. We had to move to another room that was smaller.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our hotel clean. However, we sincerely apologize for the inconvenience caused by the outlet issue in your initial room, leading to the non-functioning of essential amenities. We understand the frustration this must have caused. Thank you for your understanding in relocating to another room. We regret that it was smaller, and we will investigate the outlet problem to prevent such issues in the future.Sincerely, Hotel Manager

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed due a truck breakdown
Beds weren't comfortable and the shower in room 152 was horrible NO WATET PRESSURE. However the complimentary breakfast was ok. Overall 3 of 5
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for any discomfort you experienced with the beds and the issue with the water pressure in the shower. Your comments are valuable, and we will address these concerns to ensure a better experience for our guests. We're glad to hear that you found the complimentary breakfast to be okay. If there are specific areas where we can further improve or if you have additional suggestions, please feel free to share. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt safe, would stay again
We enjoyed the pool, took several trips to it! The washing machine and dryer both looked in decent shape. The breakfast had a good amount of hot and cold choices. Nothing fancy but would stay again. Felt safe
Stayed 1 night in Jul 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the pool, found the laundry facilities in good shape, and appreciated the variety of hot and cold breakfast choices. Ensuring our guests feel safe and comfortable is a priority, and we're pleased to have met your expectations. We look forward to welcoming you back on your next stay, and thank you for considering us for future visits.Sincerely, Hotel Manager

4/10 Poor

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a musty smell and was irritating for people with allergies. There was a dirty sock on the floor from previous guests, it was obvious the floors weren’t cleaned
Response from Hotel Manager on Dec 8, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that the room did not meet your expectations in terms of cleanliness. This is not the standard we strive to uphold, and we will address the issues you've mentioned with our housekeeping team to ensure improvements are made. We appreciate your bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have always been accommodating when I get there.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you have consistently experienced accommodation from our team. Providing excellent service and ensuring our guests feel comfortable is our priority. We appreciate your continued patronage and look forward to welcoming you on your future visits.Sincerely, Hotel Manager

6/10 Okay

Arthur

Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
kitchen for breakfast was a mess. vending machnes did not work
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,We sincerely apologize for the inconvenience you encountered with the breakfast kitchen and the vending machines. Your feedback is valuable, and we are committed to addressing these issues promptly. Rest assured, we will work with our team to improve the cleanliness of the breakfast area and ensure the vending machines are in proper working order.Sincerely, Hotel Manager

4/10 Poor

Randy

Traveled with family
Disliked: Amenities, property conditions & facilities
Other then cheap, why bother. Does not look like photos on Super 8. Sink barely drained, no hot breakfast even though hot played were out! Swim at your own risk, best up pool. Under Reno's, so I guess might be good in future.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay, and we appreciate your honest feedback. We understand the importance of accurate representation and apologize for any discrepancies between the photos and the actual conditions. We will address the issues with the sink, breakfast, and pool maintenance immediately. Your feedback is crucial to our improvement, and we thank you for bringing these concerns to our attention. We hope you will consider giving us another chance in the future as we work on enhancements during renovations.Sincerely, Hotel Manager

6/10 Okay

Julianne

Business traveler
Disliked: Amenities, property conditions & facilities
Old. But decent room for price. Staff wasn’t too friendly Breakfast room a little messy and unappealing Noisy
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments on the reasonable pricing and the overall quality of the room. However, we are disappointed to learn about the issues you encountered. We apologize for any inconvenience caused by the staff's lack of friendliness, the messy breakfast room, and the noise disturbance. Your concerns are taken seriously, and we will address them to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Katerra

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Guest,Thank you for taking the time to leave a perfect 5 out of 5. We're delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Tamara L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Great place to stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,We sincerely appreciate your positive feedback regarding the friendliness of our staff and your overall satisfaction with your stay. It is always a pleasure to hear when guests have had a great experience. We look forward to welcoming you back and providing another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Muriel

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 14, 2023
Dear Guest,Thank you for sharing your positive feedback on your recent stay. We are delighted to learn that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please feel free to let us know. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Staff & service
Good value
Good value for the price. I was just looking for a place to sleep and this fit my needs.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that our accommodations met your needs for a good night's sleep and that you found it to be a good value for the price. We appreciate your stay and hope to welcome you back whenever you're in the area.Sincerely, Hotel Manager

6/10 Okay

Robert Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Guest,Thank you for sharing your rating. We regret that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your feedback is valuable, and we will use it to identify areas for improvement to enhance the guest experience. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Kerry

Traveled with partner
Disliked: Property conditions & facilities
breakfast was ok, rooms were dusty and dirty around edges. Staff was kind. Hallways run down interior and one door was taped to stay open.
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Kerry,Thank you for taking the time to share your feedback. We're glad to hear you found our breakfast satisfactory and appreciated the kindness of our staff. However, we apologize for the cleanliness issues you encountered in your room and the condition of the hallways. Your comments are valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Charlie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Guest,We are delighted to receive your perfect score! Thank you for choosing our hotel and taking the time to share your positive experience. We are committed to providing exceptional service, and we are pleased to know that we met your expectations. If there's anything else you'd like to share or if you have suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Joseph D.

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 2, 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Economical... pleasantly surprised how nice it was.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel economical and were pleasantly surprised by its niceness. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We appreciate your business and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest,Thank you for your rating. We appreciate your feedback. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to share your insights. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

George, Belleville

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
Probably won't stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

8/10 Good

Carol

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
We had guests in the next room watching LOUD television until 3 am…
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Guest,We sincerely apologize for the disturbance caused by the loud television from the adjacent room during your stay. This is not the experience we intend to provide to our guests. We take your feedback seriously, and we will work to improve our procedures to ensure a quieter and more peaceful environment for our guests. We value your input and hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Guest,Thank you for your 4 out of 5. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to let us know. We value your input and look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Jeri

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Guest,Thank you for rating your stay with a perfect 10 out of 10. We're thrilled to hear that you had a great experience. If you have any specific comments or suggestions, please feel free to share them. Your feedback is important in helping us maintain and improve our services.Sincerely,Hotel Manager

4/10 Poor

Nicola

Disliked: Cleanliness, staff & service
Bedding was clean Microwave fridge and floor were definitely not
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is essential to us, and we take this seriously. We will address these concerns promptly to ensure a more comfortable and hygienic experience for our guests in the future. Please accept our apologies, and if you ever choose to stay with us again, we aim to provide a much-improved experience.Sincerely,Hotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was graar
Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,It seems there might be a typo in your message, and it's not entirely clear what you meant by "graar." If you have specific feedback or concerns about your room, please feel free to provide more details so that we can address any issues and make improvements for our guests.Sincerely,Hotel Manager

10/10 Excellent

Isabella, terre haute

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good staff
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 9, 2023
Dear Guest,We appreciate your positive feedback about our staff. Providing excellent service is a top priority, and we're pleased to know that you had a good experience with them. We're here to make your stay even more enjoyable.Sincerely,Hotel Manager

4/10 Poor

Bern

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Thomas

Disliked: Amenities, property conditions & facilities
Heater was excessive loud, walls thin, could hear everyone else.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,Thanks for your feedback and apologize for the inconvenience you experienced during your stay. We are sorry to hear about the loud heater and the thin walls, which affected your comfort. We take your comments seriously and will look into ways to address these issues and enhance the overall guest experience. Your input is valuable, and we hope to have the opportunity to provide you with a quieter and more pleasant stay in the future.Sincerely,Hotel Manager

6/10 Okay

Jerri

Traveled with family
Needed a good cleaning
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Guest,We apologize for any cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we take your feedback seriously. We will address this matter with our housekeeping team to ensure improvements are made.Your feedback is important to us, and we hope you'll consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Jerri

Liked: Staff & service
Disliked: Cleanliness
Needed update
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest,Thank you for your feedback and your rating of 3 out of 5 on Orbitz. We appreciate your input, and we understand your comment about the need for updates. Your comments are valuable, and we will consider them as we continue to improve our facilities and services.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10 on Hotels.com. We are thrilled to hear that you had an outstanding experience during your stay at our hotel. Your support is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities
I'm sensitive to smoke, but there was no odor. The room was clean, and the included breakfast was nice. I was able to park near the door.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest,Thank you for your review. We're pleased to hear that you had a positive experience during your stay. It's great to know that the room was clean, and you didn't encounter any smoke odor, as this is important for guests with sensitivities. We're also glad you enjoyed the included breakfast and the convenience of parking near the door. If you have any more insights or suggestions for us, please feel free to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your rating of 6 out of 10 for your recent stay at our hotel. We appreciate your feedback, and it helps us understand your experience better. If there are any specific areas where you believe we can improve, or if you have any suggestions, please feel free to share. Your feedback is important, and we are committed to making your future stays even better.Sincerely,Hotel Manager

2/10 Terrible

jerome

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

MICHEAL, Statesville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your positive feedback about the service you received during your stay. We are delighted to hear that you had a great experience with our staff. If you have any more comments or suggestions to share, please feel free to do so. We look forward to providing you with excellent service in the future, and your feedback helps us ensure a high level of guest satisfaction.Sincerely,Hotel Manager

8/10 Good

Georgia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room next door was slamming their door, the security latch on door was broken, told in the morning that several were like that as they cant get them. Not enough food for breakfast.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,We apologize for the disturbances you experienced during your stay due to the slamming doors and the broken security latch. Your feedback about the availability of food for breakfast is also noted, and we will consider ways to improve this aspect. We appreciate your comments, and we'll work to address these issues and provide a more comfortable and satisfying experience for our guests in the future. Thank you for sharing your experience, and we hope to have the opportunity to host you again.Sincerely,Hotel Manager

4/10 Poor

McKenzie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy and very dirty not worth the 150 dollar charge.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,We apologize for the noise and cleanliness issues you encountered during your stay. Your comments are taken seriously, and we will work diligently to address these concerns and ensure a more peaceful and clean experience for our guests in the future. We appreciate your feedback, and we hope to have the opportunity to regain your trust with a significantly improved stay.Sincerely,Hotel Manager