Ratings based on 282 Verified Reviews

3.2 out of 5
55% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Cons: Tub drain needs help and tub faucet would not shut off completely while whowwr was running.
Location was good.. But I can't seem to get past this info box in the survey,!!
2 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Mar 6, 2017
Pros: price is very reasonable and breakfast was very good
Cons: The King room where I stayed smelled as if it used to be a smoking room. As a non-smoker, although tolerable, you could smell the odor eliminator used
The King room where I stayed smelled as if it used to be a smoking room. As a non-smoker, although tolerable, you could smell the odor eliminator used to cover the smoke smell. I would suggest to replace furniture, curtains and carpet as well as repainting the room.
2 out of 5
by A verified traveler

Disappointing

Posted Dec 12, 2016 on Orbitz
When we arrived it had snowed several inches and the sidewalk and parking lot had not been cleared. It was extremely dangerous an we had to ask 3 times before they finally shoveled a small path and put out ice melt. The room was supposed to have a microwave and refrigerator, but it did not. The room was dirty. Fingernail clipping on the floor. There were dead bugs all around the pool area. The electric outlets in the bathroom didn't work and the staff was snotty when we pointed out the problems. They didn't offer a different room, or do anything to compensate us for the frustration. The front desk manager was rude and seemed disinterested brushing us off. So disappointed in Super 8.
3 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
We selected a pet friendly room that costed more than a normal room but when we went to check in they made us pay even more because they didnt know we wanted pet friendly
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
I am sorry to hear about your problems with the hotel. We do our best to accommodate every guests. Sometimes when booking threw a 3rd party site, we do not get all the information, we will continue to work with these sites to try and fix these problems.
3 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Was told there would be a refrigerator in the room, but there wasn't one. Traveling on the road it would have been nice to have had one for our soda's etc
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Sorry your room did not have a fridge in it, We would have been happy to move you to one that did. Next time just give us a call down at the desk, hope you will give us another try. Have a great day!
2 out of 5
by A verified traveler from Iowa

Questioned cleaning

Posted Sep 18, 2016
Pros: Front desk personnel were pleasant.
Cons: Hadn't stayed at Super 8 for a long time and most likely won't be booking again.
Location: Mitchell, SD Several spots to visit in Mitchell which we did on the way to northern SD. But we were just traveling home to Iowa on this date.
Used bath towel from previous occupant found hanging on bathroom door hook. Considering this was missed by cleaning person, raised questions of what else was not adequately cleaned?
Comment from Hotel Management
Nov 25, 2016 by Management, Hotel Management
Thank you for taking the time, sorry to hear about the problems you had at the hotel. We are working with housekeeping to address this issue. We do our best to make sure every guest feels at home and it seems we missed the mark here. We hope you will give us another try.
2 out of 5
by A verified traveler

Posted Sep 12, 2016
Kept having to clean out the crickets/roaches in the pool. The pool was cold. the hot tub was too hot to sit in. had a first floor room. when I looked out the window, I was looking straight up to peoples cars.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2016
When we checked in we were given good advice about where to eat, and how to get there. Access to the room was really good.
Comment from Hotel Management
Nov 19, 2016 by Management, Hotel Management
Thank you for staying with us, so glad to hear you enjoyed your stay! We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and good value

Posted Aug 29, 2016
Easy to get to and convenient to highway and town. Good value.
Comment from Hotel Management
Nov 25, 2016 by Management, Hotel Management
Thank you for staying with us and taking the time to leave us a review. We are happy to see you enjoyed you stay and we hope to see you again!
1 out of 5
by Tara from Indiana

Needs some TLC

Posted Aug 28, 2016 on Hotels
We just needed a place to sleep so it worked for what we needed... We were only there for a total of 8 hours. The hotel definitely needs some DEEP cleaning, or "cleaning" in general! We had dead bugs in our room and it overal wasn't the cleanest of hotels. But it was a convenient location, had comfortable beads and a nice selection at breakfast. Overall you get what you pay for.