Ratings based on 1,328 Verified Reviews

4.7 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Kent

Posted May 13, 2018
Brilliant hotel and staff. Modern and clean with great onsite bars and restaurants. Highly recommend.
Comment from Hotel Management
May 14, 2018 by General Management, Hotel Management
Dear Rhys, I sincerely thank you for having chosen to stay with us. I am happy that the location of the hotel and our facilities completely met your needs and we would be pleased to welcome you back to the German capital soon. With kind regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2018
Close to all the things we wanted to see and do. The hotel got a booking for breakfast at the Reichstag for us a nd helped with other excursions. A very comfortable and enjoyable 3days.
Comment from Hotel Management
May 8, 2018 by General Management, Hotel Management
Dear Guest, Thank you that you have taken the time to share this kind review. I am delighted to learn that especially the service received was to your entire satisfaction and I will be pleased to pass on your lovely words to the team. I hope you had a truly memorable time in the German capital and should you start planning your next trip to Berlin, we would be happy to welcome you back. Warm regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

1st class staff

Posted Apr 29, 2018
Wonderful hotel. Great section of town. Can walk to most tourist destinations or get on train nearby. 1st class staff went out of their way to help. Maybe needs a bit more room cleanliness, but no issue. Some costs were a bit high... $36 US dollars for breakfast is excessive. But I would stay here again anytime based on the staff friendliness.
Comment from Hotel Management
May 3, 2018 by General Management, Hotel Management
Dear Craig, I would not want to miss the opportunity to thank you for your recent stay with us and I was pleased to read your positive comments regarding the location and especially the friendliness of our team members. It sounds like you had a great time in Berlin and I hope that we were able to make it a truly memorable stay. However, I have also noticed your comment on the room cleanliness and I would be thankful if you provided us with additional details, so we can discuss any potential challenges with the respective team members. We look forward to welcoming you back soon and remain at your disposal. With best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Comfortable hotel in a great location

Posted Apr 27, 2018
Helpful staff and comfortable bed. A small shopping mall right across the street. Good restaurants right next to the hotel. Room is spacious and carefully designed and laud out for optimum convenience.
Comment from Hotel Management
Apr 30, 2018 by Jan Peter van der Ree, Hotel Management
Dear N, thank you so much for your recent stay and your great feedback. I was pleased to read your kind words and it is wonderful that you felt so comfortable with us. I am happy that you made use of the hotel's central location and also liked our rooms. The entire team is looking Forward to welcoming you back soon and please do not hesitate to contact us for any questions or wishes in the meanwhile. With kind regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Top class hotel in ideal situation

Posted Apr 18, 2018
This hotel is of exceptional quality. It has spacious and airy public areas and the rooms are large, quiet, well equipped and spotlessly clean. The staff are appropriately friendly, genuinely helpful and generously informative: this becomes apparent from the moment you check in when first impressions are so important - thank you, Pia! It’s good to know that when you return to Berlin you won’t have to think twice about your choice of hotel.
Comment from Hotel Management
Apr 25, 2018 by Hotel Management, Hotel Management
Dear Martin, Thank you very much for having taken the time share your impressions with us after your recent stay at Grand Hyatt Berlin. I am pleased to read your nice comments regarding the design of the hotel and our rooms as well as the service received and it will be my pleasure to pass on your compliments to the entire team, especially to Pia. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime. Best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridgeshire UK

Mega quality at an affordable price .

Posted Apr 14, 2018
Superb in every respect plus classy restaurant on site.
Comment from Hotel Management
Apr 16, 2018 by Jan Peter van der Ree, Hotel Management
Dear guest, thank you so much for having stayed at Grand Hyatt Berlin and for having taken the time to write this review. It is great to hear that you enjoyed your overall stay and also took the time to visit our restaurants. I would be glad to welcome you back soon in Berlin and please do not hesitate to contact us for any questions or wishes. Best regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Excellent hotel

Posted Apr 12, 2018
Modern hotel. Ideally situated in Potsdamer Plaza. Would highly recomend.
Comment from Hotel Management
Apr 16, 2018 by Jan Peter van der Ree, Hotel Management
Dear guest, many thanks for your recent stay and for sharing your experiences with us. I am glad to hear that you had such a good time with is in the capital city and we look forward to welcoming you back soon! With kind regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Fantastic hotel in a great city

Posted Apr 10, 2018
The hotel room was brilliant, huge comfy bed with an excellent shower/bath combo, all modernly designed. In a great location 2 mins walk from the subway and undergrounds, surrounded by malls and restaurants in a highly developed area mixed with the berlin history. Highly recommend staying at the Hyatt.
Comment from Hotel Management
Apr 16, 2018 by Jan Peter van der Ree, Hotel Management
Dear Matt, thank you so much for your wonderful feedback! I am glad that you chose to stay at Grand Hyatt Berlin for your visit in the German capital. It is a pleasure to read that you felt comfortable with us and took the time to explore so many places in beautiful city. We would be happy to welcome you back soon and remain at your disposal for any further questions or wishes. With kind regards Jan Peter van der Ree General Manager
3 out of 5
by A verified traveler

Terrible service

Posted Apr 7, 2018
Hotel facilities are good, but from room service to the restaurants, the staff was incompetent and service awful
Comment from Hotel Management
Apr 9, 2018 by Jan Peter van der Ree, Hotel Management
Dear guest, thank you for your stay with us at Grand Hyatt Berlin and especially for sharing your experiences with us. I hope that you had a pleasant time in the capital city. It is a pleasure to hear that you liked the hotel facitities. However, I also read your remarks concerning the provided service and I would like to take the chance to sincerely apologize for the inconveniences caused. Your feedback is very important for us, as it gives us the chance to continually monitor and improve our overall performance. Please rest assured that I will discuss your remarks internally. We would be very happy to welcome you back soon in order to fully convince you of the high service level, that we always strive to provide. With kind regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Brighton Uk

Fantastic hotel in excellent location

Posted Mar 3, 2018
Pros: Everything
A warm welcome at the front desk in a very cold Berlin was much appreciated. We had a room on the third floor. Very spacious, huge comfortable bed. Bath and wet room area. Table and chairs. Plent6 of space and very well designed and luxuriously comfortable More than we expected for the great deal we got on Expedia. On the 8th floor with views over Berlin is a lovely spa with large pool, huge jacuzzi, steam and sauna and range of treatments. Lovely. We used the bar on most evenings. Again top level of service. We didn’t eat at the hotel as we had reservations at restaurants pre booked. The hotel is adjacent to a large shopping centre with the usual chains and a couple of minutes walk to the Ubahn and subway. Walk to Brandenburg Gate and the Reichstag in 15 minutes or taxi for 6-8 euros. Couldn’t fault the hotel. Would definitely recommend.
Comment from Hotel Management
Mar 6, 2018 by Jan Peter van der Ree, Hotel Management
Dear Sue, I was delighted reading your great feedback! Many thanks for your recent stay at Grand Hyatt Berlin and for sharing your experiences. I am glad that you liked your room and took the time to enjoy our Club Olympus Spa & Fitness. Furthermore it is great that you explored so many nice places of our beautiful city. We look forward to welcoming you back soon and I remain at your disposal for any further questions or wishes. With kind regards, Jan Peter van der Ree General Manager