Ratings based on 1,284 Verified Reviews

4.7 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel close to the centre

Posted Feb 6, 2018
Very pleasant stay in a conviently situated location.
Comment from Hotel Management
Feb 8, 2018 by Jan Peter van der Ree, Hotel Management
Dear guest, I would not want to miss the chance to thank you for your recent stay at Grand Hyatt Berlin and for sharing your impressions. It is great to hear that you had a wonderful time with us in the German capital. We look forward to welcoming you back soon! With best regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
A pleasant stay for one night. Close to mall of Berlin. Taxi available all day. Great staff.
2 out of 5
by A verified traveler from Sydney

A few issues

Posted Jan 6, 2018
We had some hiccups and inconsistencies. Pool was closed which was fine, but then our blinds didn’t work so we got moved which was also fine. Then the aircon wouldn’t go below what felt like 25degrees. For a world renowned group, we got the short end. And insult to injury a staff member offered his card and said “next time you come we will make you an offer you can’t refuse”. Could’ve offered a complimentary upgrade or wiped a cocktail from the bill or even a breakfast? But no, he just assumed we would be back. We won’t.
Comment from Hotel Management
Jan 12, 2018 by Jan Peter van der Ree, Hotel Management
Dear Luke, Thank you for having taken the time to share your impressions about your recent stay at Grand Hyatt Berlin with us. I am really sorry that there have been so many complications during your time in Berlin and it was quite unfortunate that the pool was closed for cleaning during that time as well. I regret to hear that you do not want to visit us again, we would have been glad to have a second chance to show you our improvements. Should you change your mind, it would be my pleasure if you contacted me directly for a reservation, so I can take best care. With kind regards, Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Centrally placed high class hotel

Posted Jan 2, 2018
Pros: High standard of facilities and helpfulness of staff
Cons: Breakfast too expensive
Location: Very centrally placed near Potsdamer Plaza, good transport links and shopping.
Staff extremely friendly and helpful. Standard of facilities in hotel room high and extremely comfortable.
Comment from Hotel Management
Jan 5, 2018 by Jan Peter van der Ree, Hotel Management
Dear Marlene, it was a true pleasure to read your kind feedback about your recent stay at Grand Hyatt Berlin. I am glad to hear that everything was to your satisfaction. Many thanks for your kind words about the facilities and especially about my team. We hope to get the chance to welcome you back soon and remain at your disposal for any further questions or wishes. With kind regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel - close to where we wanted to be

Posted Jan 2, 2018
We went specifically for New Years Eve so were in walking distance of the Brandenburg gate - really central Absolutely lovely helpful staff, room was really comfortable and clean
Comment from Hotel Management
Jan 5, 2018 by Jan Peter van der Ree, Hotel Management
Dear guest, many thanks for your recent stay at Grand Hyatt Berlin and especially for your kind feedback. We are very glad that you had such a good time with us and took the chance to start into the new year in our beautiful city. I would like to thank you especially for your lovely words about my team - your compliments are much appreciated. We look forward to welcoming you back soon and wish you a Happy New Year! With kind regards, Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
We enjoyed the spa and the breakfast. The business lounge is nice. The hotel is right across from a shopping center..
Comment from Hotel Management
Dec 29, 2017 by Jan Peter van der Ree, Hotel Management
Dear guest, many thanks for having stayed at Grand Hyatt Berlin and especially for your kind review. I am very glad that you enjoyed your time with us and the entire team is looking forward to your return. Have a Happy New Year and best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Gorgeous Hotel in a perfect location

Posted Dec 12, 2017
Highly recommend this hotel. Beyond my expectations. Extremely clean, great location and staff were amazing. Hotel is located in walking distance to all the major tourist sites. Subway is also a very short walk. Hotel offers wonderful amenities including pool, sauna and gym. Wonderful restaurant located within the hotel lobby.
Comment from Hotel Management
Dec 18, 2017 by Jan Peter van der Ree, Hotel Management
Dear Beca, thank you very much for sharing the impressions of your stay at Grand Hyatt Berlin. I was overwhelmed to read your kind words and I am happy to that you had such a good time with us. Ma It is wonderful that you took the time to relax at our Club Olympus Spa & Fitness and also visited our restaurants. It would be a pleasure to welcome you back one day! Best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from englandh

Christmas markets.

Posted Dec 9, 2017
Pros: Great location, attentive staff.
Cons: Not much.
Location: Shopping arcade and casino on doorstep. Sony centre and Berlin mall nearby. Also the sightseer bus stops in Potsdamer Platz.
Excellent hotel in prime position for the Christmas markets, shopping arcade and mall. Breakfast a bit pricey but plenty of cafes and diners around. Easy walk into the main sights. Train station easy access and great bar staff at the end of the day.
Comment from Hotel Management
Dec 12, 2017 by Jan Peter van der Ree, Hotel Management
Dear George, thank you very much for your recent stay at Grand Hyatt Berlin and for sharing your experiences. I was glad to learn, that you enjoyed your overall stay with us in the German capital. I am happy that you took the time to explore this beautiful city and that you had a good end of the day at the bar. We hope to get the chance to welcome you back soon at Grand Hyatt Berlin! With kind regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Maidenhead

City centre explore base

Posted Dec 9, 2017
Pros: Swimming pool spa facilities top notch
Cons: Room service used once wasn't swift and in fact took 30minutes for a drink to arrive, which we had less time to enjoy as making a dinner reservation.
Location: Christmas market, Potsdama Platz and two shopping malls and ice show venue and casino. 10 mins to all city sights such as the Brandenburg gate etc.
To view Berlin from a comfortable place the Grand Hyatt is situated in a perfect position. The hotel is run to an immaculate standard from the reception area to the rooms and a superb metal skinned swimming pool. Faultless! Although we didn't eat in the restaurant for either breakfast or dinner the facilities looked tremendous. The room modern with many electronic gadgets to assist with the lighting and black out blinds. Cleaning of the rooms was to a high standard. Very comfortable.
Comment from Hotel Management
Dec 9, 2017 by Hotel Management, Hotel Management
Dear Russel, Many thanks for having taken the time to evaluate your recent stay with us. It is great that you enjoyed the location, our facilities and especially the Club Olympus Spa & Fitness overlooking Berlin. I am sorry that the room service was not to your entire satisfaction and I sincerely apologize for the inconveniences caused. We will definitely discuss this internally to improve our performance. However, I am glad that you had such a comfortable stay and I hope you enjoyed this exciting city. We look forward to your return and remain at your disposal. Best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Great hotel. Great location. Friendly and helpful staff. Newer hotel with all amenities.
Comment from Hotel Management
Dec 8, 2017 by Jan Peter van der Ree, Hotel Management
Dear guest, thank you very much for having stayed at Grand Hyatt Berlin and also for your kind review. We are delighted to hear that your overall stay was to your satisfaction and the entire team of Grand Hyatt Berlin would be happy to welcome you back soon. With kind regards Jan Peter van der Ree General Manager