Ratings based on 1,222 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Very nice hotel

Posted Nov 4, 2017
Hotel was lovely, very friendly and helpful staff, we had couple of minor issues with the room which where sorted out very quickly by reception staff. Would recommend this hotel to anyone going to visit Berlin breakfast at hotel was amazing 😀
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Dear Alice, Thank you so much for your visit and your kind words. It is great that you felt so comfortable and I am happy that the team was able to assist quickly with the issues you had at the beginning. Despite that, I truly hope that you had the most enjoyable time with us and it would be our pleasure to welcome you back soon. Please let us know, if we can be of any assistance in the meantime. Kind regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Norwich, UK

5-star hotel

Posted Nov 2, 2017
Fantastic hotel that meets the high expectations of its 5 stars. Perfect location. Highlight of the hotel is the large swimming pool in the top floor(8).
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Dear Ilias, I was pleased to read your positive review and sincerely thank you for having chosen to stay with us recently. It is great that you enjoyed the facilities as well as the Club Olympus Spa & Fitness and I hope you had a great time in this beautiful city. We would be happy to welcome you back soon and remain at your disposal. With best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lockerbie

City break

Posted Nov 1, 2017
Great central hotel everything within walking distance. Hotel very clean but food and drink expensive.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Dear susan, Thank you for your visit and the positive evaluation. I was delighted to learn that you that the location and facilities were to your satisfaction and I hope you had a memorable time in Berlin. We would be happy to welcome you back soon. Best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel. Well located

Posted Oct 30, 2017
Staff were exceptional, they were welcoming, professional and helpful.We were treated as valued clients rather than 'just' tourists. Room amenities and comfort were superb including marble floored bathroom with wet room shower and bath. Large comfortable bed. Despite being near Potsdamer Platz, the room was quiet. Hotel is located within easy walking distance of shopping malls and restaurants. Easy access to U-bahn and 20 minute stroll to Brandenburg Gate. We enjoyed our stay. Highly recommended.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
Dear Dr Anthony, I sincerely thank you for your recent visit and the great review. It is always the best motivation for the entire team to learn that our guests felt so comfortable and please rest assured that I will pass on your kind words. I am happy that you enjoyed our facilities and especially the service received and we hope you will return soon. Please just let us know, if we can be of any assistance in the meantime. Best regards, Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great Location

Posted Oct 16, 2017
Cons: The gym should be better accessed after 11 PM. Mistaken charges as described above should be corrected!
Location: There are 2 malls nearby and a 24hr McDonald's. Tiergarten park is across the street. Near subway and buses.
The Good: Nice hotel, very clean and modern, great location. Room is very clean; free bottled water and green apples. Staff is generally very nice and professional. The Not so Good: 1) I checked in at 14:45 hr and they told me the room was not ready! But as i was about to check the baggage,they told me the room was ready. Then I found out the room (non-smoking) was on a smoking floor (4th)! I had to call them and change it to a non smoking floor and they did (6th floor). 2) At check out, they charged me a breakfast (35 Euro!) for one day which I didn't have! I asked to speak to the manager and he was nice enough to apologize and waive the charge. How can they make such a mistake; didn't they check people's room keys for ID? I mean, you have to use your room key to use the elevator and access the gym, why did they not check ID at breakfast, especially when there is a charge? It left a bad taste just when I had to rush out to the airport, a bad last impression of the hotel experience. 3) Gym is actually not 24-hr access. After 11 PM, you have to go to the front desk, sign in, and have someone come up with you to the gym to open the door for you. Very inconvenient!
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you so much for having chosen to stay with us and for having taken the time to share your impressions. I was delighted to learn, that the location, the overall service and the facilities met your expectations and needs in general. However, I noticed your concerns about your check-in and the breakfast charge and I would like to apologize for the inconveniences caused. Needless to say, something like that should not happen and we will definitely discuss your comments internally in order to avoid such a mistake in the future. I truly hope that you had a wonderful time in Berlin though and should there be anything else I can do in this regard, please just let me know. It would be a pleasure to welcome you back soon to completely convince you of the high service level, that we always strive to provide. I remain at your entire disposal for any further questions or wishes. Best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Luxury hotel in perfect central Berlin location

Posted Oct 16, 2017
Had a lovely weekend, visiting all the tourist sites. Would thoroughly recommend a trip into the glass dome of the Reichstag but you’ll need to book tickets ahead. Breakfast at the hotel is pricey, but there were lots of reasonsably priced alternatives on the doorstep. The hotel was immaculate and the room was superb.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Dear Tim, Thank you very much for having taken the time to share the impressions of your recent stay at Grand Hyatt Berlin. It is great that your room completely met your needs and I was pleased to read, that you had a lovely weekend visiting all the tourist sites in Berlin. We look forward to welcoming you back soon and the entire team remains at your disposal. With best regards, Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location to transport/tourist attractions

Posted Oct 14, 2017
Stayed as part of a business trip but well placed with good transport connections and walking distance to a range of tourist sites.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Dear Tim, I would not want to miss the chance to thank you for your recent visit and the positive evaluation. I am pleased to learn that you enjoyed your overall stay and I hope you had a memorable time in the German capital. We look forward to welcoming you back soon and for any further assistance, please do not hesitate to contact us at your convenience. Best regards, Jan Peter van der Ree General Manager
4 out of 5
by A verified traveler from London

Hotel in Mitte

Posted Oct 14, 2017
Pros: Central position and luxurious at a good price.
Cons: The full breakfast was very large and expensive. More limited options were not available.
Location: Ideal for Berlin Philarmonic. Casino and cinema just across the road. Many varied restaurants. Pleasant shopping mall. And Legoland also just 2 minute
Very centrally placed within 5 minute walk of Potsdamer Platz and walking distance from Reichstag. Main concert halls just 5 minutes walk from hotel. Small restaurants and large shopping mall 3 minutes walk away..
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Dear Swotke, Thank you very much for having taken the time to share the experiences of your recent stay on Expedia. I was pleased to read your nice comments regarding the design as well as the central location of the hotel. Your recommendation is very much appreciated and it is great that you had such a memorable time in this beautiful city. However, I have noted your remarks regarding our breakfast and I regret that it could not meet your needs. I sincerely apologize and would be happy if you provided us with additional feedback, that we can discuss with the team to improve our overall performance. We look forward to welcoming you back to Grand Hyatt Berlin soon and remain at your disposal for any assistance. With best regards, Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Stay

Posted Oct 13, 2017
Had a great time! And extra thanks for the birthday bubbly!
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for having chosen to stay with us recently. I am happy that you enjoyed your time with us and hope you had a very memorable birthday. We would be pleased to welcome you back soon! Kind regards, Jan Peter van der Ree
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Oct 13, 2017
This hotel is so convenient for everything. Right next to a mall, every kind of restaurant up the same street and a short walk to the potsdamer station. It literaĺly is in the middle of everything and yet feels quiet. The rooms and the bathroom especially are very spacious, modern in design and very clean. But it is the staff that really make this a great hotel. They were all extremely polite, offering advice & were friendly but not overly so. And umbrellas are provided so no need to worry about the rain. Loved my stay.
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Dear Kimberley, I was delighted to read your positive comments and sincerely thank you for your recent stay. It is always a wonderful compliment for the entire team if our guests feel so comfortable and I am very thankful for your kind words about our team members. We hope you will return in the future and should there be anything we can do for you in the meantime, please do not hesitate to contact us. With kind regards, Jan Peter van der Ree General Manager