Ratings based on 5,217 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Edinburgh

Poor cleanliness

Posted Aug 12, 2017
The room smelt of open drains and that was after a change for the same issue in another room . Tea cups never cleaned during stay and put back dirty on the shelf - wonder if the new residents get the same ones again? Other than that reasonably comfortable and great location but wouldn't rush back.
Comment from Hotel Management
Aug 16, 2017 by Coordinator, Hotel Management
Dear Ross, thank you for booking Hotel Berlin, Berlin and taking your time for your honest review, which we appreciate. We are aware of the problem with the smelling drains and are actually exchanging all the old ones along with refurbishing a great number of rooms, which unfortunately takes a while. The poor houskeeping service is more than regrettable and not as our service standards require. But thanks to your information, we will be double checking the room. We will be happy if you consider to stay with us again in order to show you that we indeed value every guest and to present to you our new rooms. Kind regards Hendrikje
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, UK

Nice hotel in a good location

Posted Aug 8, 2017
Stayed at this hotel for 4 days on a mini city break. The room we had was a little on the small side with a non-existent balcony, but was clean and well equipped with a huge TV, fridge, safe, Air Con etc... The staff were really friendly and helpful which is rare for Berlin! Anyone who visits the TV Tower will know what I mean! It's in a great location. 30mins on foot from the Brandenberg Gate and the Berlin Zoo. It's also on the bus route for the City Sightseeing tour.
Comment from Hotel Management
Aug 8, 2017 by Coordinator, Hotel Management
Hello Stevie, thank you for booking Hotel Berlin, Berlin and taking your time for your good review. I am very excited about your praise for our staff and passed it on to them, so thank you for those kind words. I am also happy that you were content with your stay, even though your room size did not appeal to you, which is understandable. Furthermore I am pleased that you made good use of our location to explore the city and its sights. We are looking forward to welcome you at our hotel again. Kind regards Hendrikje
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel, close to U-bahn

Posted Jul 28, 2017
Room was very comfortable, quiet & clean. A good base for exploring, nice cafes nearby & a 5 minute walk to Nollendorfplatz.
Comment from Hotel Management
Aug 7, 2017 by Coordinator, Hotel Management
Dear Ingrid, thank you for booking Hotel Berlin, Berlin and taking your time for your great review. I am happy you felt all comfortable and content at our hotel. And I am delighted to read you went to explore our neighbourhood as I think it offers a lot. We are looking forward to welcome you back. Kind regards Hendrikje
5 out of 5
Recommended
for Everyone
by A verified traveler from boston,MA

Nice hotel close to train station.

Posted Jul 27, 2017
The hotel was very nice. The reception members were always very friendly. Large selection for breakfast. Ate at the bar a few times and the staff was very friendly and the food very good.
Comment from Hotel Management
Jul 27, 2017 by Coordinator, Hotel Management
Dear LJ, we kindly thank you for booking Hotel Berlin, Berlin and giving your great review. We are very happy your were so content with your stay at our hotel and that you enjoyed our breakfast as well as our bar menu and thank you for mentioning the friendliness and service attitude of our staff, which we appreciate. We are looking forward to welcome you back. Best wishes Hendrikje
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Jul 22, 2017
Hotel staff were very friendly and always smiling. Room is spacious got fridge and safe box.
5 out of 5
Recommended
for Everyone
by A verified traveler from campbeltown

Lovely quiet hotel

Posted Jul 19, 2017
Arrived at hotel late afternoon to be told that there was a mix up between the hotel and Expedia and that we were actually booked for the following month and that the hotel didn't have us booked. But the girl at reception sorted it out for us thankfully and gave us two excellent rooms ( three of us traveling) without any fuss. The facilities at the hotel are excellent and though we never ate there, we enjoyed everything else. It is in a quiet part of the city close to the tiergarden area and has excellent transport links close by.
Comment from Hotel Management
Jul 20, 2017 by Coordinator, Hotel Management
Dear James, thank you for booking Hotel Berlin, Berlin and giving your great resume. I am very happy the booking confusion was solved easily and conveniently for you so that you didn't need to bother with it any further, but were able to enjoy your stay and our location. We are looking forward to welcome you back. Kind regards Hendrikje
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Pleasant comfortable hotel - convenient for U-Bahn (about 5 minutes walk).
Comment from Hotel Management
Jul 17, 2017 by Coordinator, Hotel Management
Dear guest, thank you for booking Hotel Berlin, Berlin and giving your good feedback. We appreciate your positive review and your happiness with our location. We are glad you felt all comfortable and content with your stay at our hotel and look forward to welcome you back. Kind regards Hendrikje
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Posted Jul 12, 2017
Had a great stay here with my girlfriend. Good location as it's quite close to Tiergarten and has good public transport links to wherever you wanted to go!
Comment from Hotel Management
Jul 12, 2017 by Coordinator, Hotel Management
Dear rich, thank you for booking Hotel Berlin, Berlin and giving your good feedback. We are glad you enjoyed your stay with us and our location and look forward to welcome you back. Kind regards Hendrikje
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Jul 10, 2017
Had a very pleasant stay nice hotel great location
Comment from Hotel Management
Jul 10, 2017 by Coordinator, Hotel Management
Hello, thank you for booking Hotel Berlin, Berlin and your great feedback. We are very glad you had a wonderful stay with us and welcome you back at our Hotel anytime. Kind regards Hendrikje
4 out of 5
by A verified traveler

Large hotel, good location.

Posted Jul 6, 2017
Pros: Location
I had no issues with my stay in this hotel. Great location (4,5 of 5). However. The room (7th floor) was nicely decorated but small, really small for 4* in Berlin. Because the hotel is very large, the distance from the room to the entrance is substantial, too much far (two elevators with stopover on 5th floor and 10 minutes walk). You have to think twice if you don't forget something in the room. The breakfast was generally okay but the breakfast place is more like hostel-IKEA style rather 4* hotel with "stay individual" slogan :) Overall, I would prefer another hotel next time since I had better experience in Berlin. If it would cost 20% less and marked 3*, it will be ideal choice.
Comment from Hotel Management
Jul 12, 2017 by Coordinator, Hotel Management
Hello Nick, thank you for booking Hotel Berlin, Berlin and taking the time for your feedback. We regret that your room size did not live up to your expectations, but we still have all different room types and sizes. We have to agree with you concering the ways to some of the rooms, but that is due to the architectonic structure of our building. We would still be happy to welcome you back at our hotel again. Kind regards Hendrikje