Ratings based on 1,078 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR, USA

Very nice hotel

Posted Nov 11, 2017
This is an elegant and comfortable hotel. The restaurant is excellent and reasonably priced. The taxi came right to the parking lot near the reception.
Comment from Hotel Management
Nov 13, 2017 by Guest Relation, Hotel Management
Dear Guest. We would like to thank you very much for your comments as it is really important for us to get feedbacks from our guests such as yours. It helps us to identify our improvement potential and to take the corrective measures to assure our guests a comfortable and pleasant stay in our beautiful city. Best wishes - your Mercure MOA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great location and price

Posted Oct 15, 2017
- Easy access to the Tegel Airport - Fully renovated room with great facilities - Quiet and comfortable room - Lots of restaurants and a big grocery store nearby
Comment from Hotel Management
Oct 20, 2017 by Guest Relation, Hotel Management
Hello from Berlin, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. Thank you as well for your compliment concerning our food and beverage offers. We hope to welcome you soon again. Kind regards, Your Mercure MOA Team
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Good enough for a night or two....

Posted Sep 21, 2017
two narrow, single beds; bathroom was crowded; shower was dark
Comment from Hotel Management
Sep 21, 2017 by Guest Relation, Hotel Management
Dear Nelson. Thank you for your stay in our hotel and your time to write this review. We are looking forward to welcoming you soon again. Best wishes your Mercure MOA Team
4 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Posted Sep 17, 2017
Very helpful staff. All you need for a short Berlin stay. Good location to the transport system.
Comment from Hotel Management
Sep 18, 2017 by Guest Relation, Hotel Management
Dear Steve. Thank you so much for your great feedback. We hope we'll see you soon again. All the best - your Mercure MOA Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Staff

Posted Sep 11, 2017
Pros: Hotel staff is amazing.
Cons: Location
Location: It's outside of the site-seeing corridor, but not a far cab or bus ride.
My wife and I checked in for the evening with our 1 year old. Right off the bat, the hotel staff raced to meet our needs and showered our baby with attention and love. The manager of housekeeping loved our child so much that she insisted on escorting us to our room, even helping with the bags. Later that evening, the staff allowed us to use their personal microwave to sterilize our baby bottles and the bartender at the hotel sliced apples for us so that we'd have snacks on the plane ride back to the US.
Comment from Hotel Management
Sep 13, 2017 by Guest Relation, Hotel Management
Hello from Berlin. Thank you so much for your warm and friendly feedback. Of course, we remember you and your cute little Babygirl. It's so nice to hear you had safe journey home and you still enjoy to look back to the time in Berlin. We would be pleased to welcome you back. Best regards your Mercure MOA Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Wonderful experience, friendly staff, and clean and spacious room
Comment from Hotel Management
Sep 11, 2017 by Guest Relation, Hotel Management
Dear guest. Thank you for your wonderful feedback. The whole team is happy to read the positive recommendation. We wish you all the best. Best regards - ypur Mercure MOA Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 3, 2017
Hotel staff were lovely and welcoming and the rooms were amazing and spacious, it was a great hotel except for the fact it was out of the way of the city centre and we had to get the underground each day. Additionally the site says the hotel is attached to a shopping centre, the shopping centre only has a few shops and an Asian restaurant so I would not class it as a mall and use it as a selling point as it was disappointing.
Comment from Hotel Management
Sep 4, 2017 by Guest Relation, Hotel Management
Thank you very much for your freidnly feedback. We hope we'll see u again. Bets regards - your Mercure MOA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from SF - USA

Comfortable hotel

Posted Aug 23, 2017
We had a good time. The room is nice and breakfast is great. They have lots of choices of food, fruit drinks etc. Wish we could stay longer there. Close to Underground transportation and bus stop.
Comment from Hotel Management
Aug 24, 2017 by Guest Relation, Hotel Management
Dear Guest. Thank you for this great and friendly review. We hope we see u again soon. Best wishes - your Mercure MOA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely Hotel

Posted Aug 23, 2017
Location: Nice quiet location, close to ubahn station. Some lovely restaurants nearby.
Very large rooms & friendly, helpful staff. Great breakfast.
Comment from Hotel Management
Aug 24, 2017 by Guest Relation, Hotel Management
Dear Kim. Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. Thank you as well for your compliment concerning our breakfast. We hope to welcome you soon again. Kind regards, your Mercure MOA Team
3 out of 5
by Ariane

Posted Aug 12, 2017 on Hotels
The hotel has a weird layout starting with the entrance and reception being far away. Also the room had a weird layout as well and was located very far from the entrance. On the waythere were many locked doors which made it more complicated to move around.
Comment from Hotel Management
Aug 18, 2017 by Hotel Mercure MOA Berlin, Hotel Management
Dear guest. Thank you for your honest feedback. We allways try our best to fullfil all the needs and wishes to our guests. Please asked next time for a room near the elevator and we would be happy to arrange this for you. We wish you all the best - your mercure MOA Team.