Ratings based on 1,446 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
The hotel location is excellent, near the Spree river and many cultural attractions. Also good public transportation. Staff very helpful. Only criticism - the blanket was quite heavy but there was no lighter one available.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great breakfast

Posted Aug 28, 2017
Staff made sure we were happy, very helpful efficient and kind
Comment from Hotel Management
Aug 30, 2017 by David - Guest Relation Manager, Hotel Management
Dear Happy Guest, thank you so much for taking your time to share your experiences of your recent stay with us. I am sure that as much as you enjoyed the comfort and service as much our team enjoyed catering your needs - we really appreciate your kind words. We can't wait welcoming you back ! Greetings from the NH Collection Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Well Located - right in the centre of things

Posted Aug 1, 2017
I cannot fault the hotel in terms of service, the room and breakfast. However, as it is on Friedrichstraße, it can be noisy. The windows are double glazed and keep out most noise. I would suggest asking for a room away from the street. All that said, I would definitely go back there. The hotel, itself was great.
Comment from Hotel Management
Aug 1, 2017 by David - Guest Relation Manager, Hotel Management
Dear Guest, thank you so much for staying at the NH Collection Berlin Friedrichstrassse and thank you for taking your time to share your experiences with us. We are very happy that you specially enjoyed the service and breakfast. For the next time we would be really happy to see that we can locate a room facing the inner courtyard for you! See you hopefully soon Greetings from the NH Collection Berlin Team
2 out of 5
by A verified traveler from Toronto

Look elsewhere

Posted Jul 2, 2017
While sleeping a member of their staff walked into our room and have no reason. When I called the front desk to inquire I was told that someone would call me back. Despite multiple attempts to call them to follow up no one gave me a reason. Very insecure facility.
Comment from Hotel Management
Jul 8, 2017 by David - Guest Relation Manager, Hotel Management
Dear Guest, thank you very much for sharing your experiences with us and thank you that we had a chance being your host for your stay. In regards to your feedback I would be more than happy if you have a chance to get in touch with us directly. The only reason for employees to enter a guest room after ringing the door bell is for housekeeping service and any other delivery service. We do have a very reliable and secured key card system and employees but I would be happy for detailed information. Sincerely yours, David
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Central location

Posted Jun 28, 2017
Close to one of the main rail/tube station enabling us to travel around Berlin easily. Very easy access to all the main tourist attractions in east Berlin
Comment from Hotel Management
Jul 3, 2017 by David - Guest Relation Manager, Hotel Management
Dear cpen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us - specially our perfect central location! I hope your next stay is just around the corner. We look forward seeing you soon. Greetings from the NH Collection Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great location,

Posted Jun 6, 2017
Pros: Convenient location
Cons: When calling from room phone, never could get the front desk, if I wanted to make a wake up call request.
Location: Theatre, admiral Palast. Unte de Linden Blvd. walk to Alexander Platz. I thought best location.
Walking distance to Museum Island, trains, Brandenburg Gate. COuld get a little noisy, with people playing music Downstairs in the street. The Room Safes, could be a little tricky sometimes, (you use your credit card). Staff was accommodating. When I tried calling the front desk with the room phone, no one picked up the phone, you had to Go down to the desk, to get assistance. Overall great location, good breakfast options too. You could put up With the little imperfections, because of the location and helpful staff.
Comment from Hotel Management
Jun 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear Sue, thank you very much for taking your time to share your experiences with us and we are happy to see that you enjoyed your time except the imperfections. We really apologize that you had trouble reaching the Service Team by using the telephone in your room - we will definitely inform our maintenance team to check our telephone connections in the rooms. Thank you very much once again for your feedback and we are looking forward to another stay without any mistakes. With kind regards, David Guest Relation Manager
5 out of 5
by Wenbo

Brilliant hotel

Posted Jun 6, 2017 on Hotels
I am satisfied with everything provided by the hotel.
Comment from Hotel Management
Jun 24, 2017
Dear Wenbo, thank you very much for staying with us and for your kind review. We have already shared it within the team and we are happy that you overall enjoyed the time in our Hotel and in Berlin. We are looking froward to welcome you back soon. With kind regards, David Guest Relation Manager
2 out of 5
by A verified traveler from Ireland

I wouldnt go back

Posted Jun 4, 2017
Pros: location
Cons: the basics get them right first with bed and cleanliness. Zipped beds are not a good replacment for the comfort of a good full sized bed.
Upon arrival i went to my room and saw two single beds and small ones at that. I went to reception and asked them if they could give me one bed and they said we can zip the beds together so we can give you a bed zipped which will have a dip in middle and you can sleep on the seam is how i took it. They couldnt even give me one blanket i still had to do with two small blankets. I decided to avoid the reception from this point as didnt want to be disappointed with no we cant do that anymore. I got a phone call from manager apologising to me and when i comments that my sheets hadnt been changed he said its policy to only change sheets every 3 days and for this price you would expect it. I wondered why did housekeeping keeping ringing the bell on my door when all they are going to do it empty a bin and maybe give clean towels. I rated ok on staff purely as the girls on check in were only doing their job they werent rude. Finally i went to reception to check out one girl working and one family checking out i stood to the side as all i had to do was give back the card and ask for a taxi. Then more people came along and stood behind the family and the girl ignored me didnt even acknowledge me even though she knew i was there so i had to interrupt and say i wanted to check out and she was like room number, thats fine and that was end of checkout. I asked for taxi and she said wait outside in 2 minutes and i left. Draw your own conclusions whether you would stay here or not
Comment from Hotel Management
Jun 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear Dave, thank you very much for taking your time to share your feedback with us and for choosing the NH Collection Berlin Friedrichstrasse for your stay. We really hope you can except our sincere apologies in regards to your experiences and we really regret that we have left you with these impression. We are very proud of our employees and quality of service and therefor it is absolutely disappointing that we have failed in your case and that we were not able to meet your expectations. I will definitely share these feedback with our team and Managers in order to improve the lack of service quality for future consistent extraordinary experiences for our guests. If there is anything else please do not hesitate to get in touch with us at any time. We really hope you will give us a second chance to convince you of our service quality. With kind regards David Guest Relation Manager
5 out of 5
by Megan

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017
Dear Megan, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. Greetings from the NH Collection Berlin Team, David Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel close to everything

Posted May 29, 2017
Located near the S + U bahn station. All attractions are walking distance.
Comment from Hotel Management
Jun 3, 2017 by David - Guest Relation Manager, Hotel Management
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon