Ratings based on 1,475 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Centrally located hotel in city centre

Posted Dec 14, 2017
Pros: Centrally located with easy access to shops, restaurants and many tourist sites.
Cons: room Wi-Fi. which was provided free was slow and spotty.
Location: Great for shopping and visiting tourist sites eg museum island
Strategically located next to a major train station- which provided easy access to public transport. Spacious comfortable and clean room with big screen HD tv. a small expresso machine and a tea kettle jug were also provided in the room. Unfortunately, the room I stayed in faced the train tracks. But the noise was not that bad, compared to the weekend noise from the crowd singing and shouting till late nights on Fri and Sat..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
The hotel looked amazing, staff were brilliant and the rooms were really clean. Great location for exploring the surrounding area. They also stored our luggage on the last day so we could continue exploring the city when we had to check out.
Comment from Hotel Management
Nov 14, 2017 by David - Guest Relation Manager, Hotel Management
Dear Happy Collection Guest, thank you for your amazing feedback and your stay at our hotel. The entire team is happy to see how much you enjoyed the service and product. Hope to see you on your next tour to the exciting city Berlin. Greetings from the NH Collection Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunblane, Scotland

Posted Nov 1, 2017
Excellent hotel, near all landmarks and right next to Freidrichstrasse Station - perfect for getting around town!
Comment from Hotel Management
Nov 2, 2017 by David - Guest Relation Manager, Hotel Management
Dear Scott, thank you so much for your kind feedback and your perfect rating. We are very happy that you were able to visit all important landmarks in Berlin and that our central location was a good benefit for your stay. Hope to see you coming back soon. Greetings from the NH Collection Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Excellent place to stay. Centrally located and the hotel and staff are very accommodating.
Comment from Hotel Management
Oct 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear Happy Guest, thank you so much for your recent stay with us and for taking your time to evaluate your stay. We are very grateful about your kind words and your kind rating. It would be a great pleasure for us welcoming you back on your next trip to the exciting capital of Germany. Greetings from the NH Collection Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Euro tour

Posted Sep 28, 2017
Great time in Berlin!! This was a rebound hotel since the original didnt have the reservation. This is a first class hotel. Id highly recomend it.
Comment from Hotel Management
Oct 16, 2017 by David - Guest Relation Manager, Hotel Management
Dear ptee, thank you so much for your kind feedback - we are so happy that we had the chance being your host for your time in Berlin. We really appreciate your recommendation and we would be more than happy welcoming you back to our hotel on your next trip to Berlin. Greetings from the NH Collection Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
The hotel location is excellent, near the Spree river and many cultural attractions. Also good public transportation. Staff very helpful. Only criticism - the blanket was quite heavy but there was no lighter one available.
Comment from Hotel Management
Oct 16, 2017 by David - Guest Relation Manager, Hotel Management
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. am glad to hear that overall your experience was positive. We will share the inconveniences with the bed sheet with our housekeeping Manager in order to find a future solution. We look forward welcoming you back to our Hotel. Greetings from the NH Collection Berlin Team
1 out of 5
by Sam

Double booking

Posted Sep 10, 2017 on Hotels
Double booked for the first night, my stay cost over 300 Euros for that night, i got moved late at niight when i arrived to another hotel a long way from where i needed to be. To a novatel which cost 100 euros a night. no discount or reimbursement was offered!
Comment from Hotel Management
Oct 2, 2017
Dear Sam, thank you very much once again for taking your time to share your feedback with us. We really regret your experiences and we would be more than happy if you can contact the hotel in these matter directly. Thank you very much in advance, NH Collection Berlin Team
5 out of 5
by A verified traveler

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017
Dear Happy Guest, thank you very much for your recent stay with us and thank you for taking your time to review your stay with us. If there is anything we may assist you with in the future please do not hesitate to contact us at any time directly. We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State, USA

Great hotel abd close to everything.

Posted Sep 8, 2017 on Orbitz
We truly enjoyed our stay at this hotel. the staff was amazing and the hotel is close to all the main attractions!
Comment from Hotel Management
Sep 12, 2017 by David - Guest Relation Manager, Hotel Management
Dear Sylvia, it was a great pleasure for us being your host for your time in Berlin and we appreciate your kind feedback. If there is anything we may assist you with in the future please do not hesitate to contact us. We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team
5 out of 5
by george

Posted Sep 1, 2017 on Hotels
Very good
Comment from Hotel Management
Sep 8, 2017
Dear george, thank you very much for your perfect review - it was a great pleasure for us being your host while away from home. It is great to see that you had an enjoyable time with us. We look forward having you back soon. Greetings from the NH Collection Berlin Team