Ratings based on 1,429 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto

Look elsewhere

Posted Jul 2, 2017
While sleeping a member of their staff walked into our room and have no reason. When I called the front desk to inquire I was told that someone would call me back. Despite multiple attempts to call them to follow up no one gave me a reason. Very insecure facility.
Comment from Hotel Management
Jul 8, 2017 by David - Guest Relation Manager, Hotel Management
Dear Guest, thank you very much for sharing your experiences with us and thank you that we had a chance being your host for your stay. In regards to your feedback I would be more than happy if you have a chance to get in touch with us directly. The only reason for employees to enter a guest room after ringing the door bell is for housekeeping service and any other delivery service. We do have a very reliable and secured key card system and employees but I would be happy for detailed information. Sincerely yours, David
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Central location

Posted Jun 28, 2017
Close to one of the main rail/tube station enabling us to travel around Berlin easily. Very easy access to all the main tourist attractions in east Berlin
Comment from Hotel Management
Jul 3, 2017 by David - Guest Relation Manager, Hotel Management
Dear cpen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us - specially our perfect central location! I hope your next stay is just around the corner. We look forward seeing you soon. Greetings from the NH Collection Berlin Team
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great location,

Posted Jun 6, 2017
Pros: Convenient location
Cons: When calling from room phone, never could get the front desk, if I wanted to make a wake up call request.
Location: Theatre, admiral Palast. Unte de Linden Blvd. walk to Alexander Platz. I thought best location.
Walking distance to Museum Island, trains, Brandenburg Gate. COuld get a little noisy, with people playing music Downstairs in the street. The Room Safes, could be a little tricky sometimes, (you use your credit card). Staff was accommodating. When I tried calling the front desk with the room phone, no one picked up the phone, you had to Go down to the desk, to get assistance. Overall great location, good breakfast options too. You could put up With the little imperfections, because of the location and helpful staff.
Comment from Hotel Management
Jun 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear Sue, thank you very much for taking your time to share your experiences with us and we are happy to see that you enjoyed your time except the imperfections. We really apologize that you had trouble reaching the Service Team by using the telephone in your room - we will definitely inform our maintenance team to check our telephone connections in the rooms. Thank you very much once again for your feedback and we are looking forward to another stay without any mistakes. With kind regards, David Guest Relation Manager
2 out of 5
by A verified traveler from Ireland

I wouldnt go back

Posted Jun 4, 2017
Pros: location
Cons: the basics get them right first with bed and cleanliness. Zipped beds are not a good replacment for the comfort of a good full sized bed.
Upon arrival i went to my room and saw two single beds and small ones at that. I went to reception and asked them if they could give me one bed and they said we can zip the beds together so we can give you a bed zipped which will have a dip in middle and you can sleep on the seam is how i took it. They couldnt even give me one blanket i still had to do with two small blankets. I decided to avoid the reception from this point as didnt want to be disappointed with no we cant do that anymore. I got a phone call from manager apologising to me and when i comments that my sheets hadnt been changed he said its policy to only change sheets every 3 days and for this price you would expect it. I wondered why did housekeeping keeping ringing the bell on my door when all they are going to do it empty a bin and maybe give clean towels. I rated ok on staff purely as the girls on check in were only doing their job they werent rude. Finally i went to reception to check out one girl working and one family checking out i stood to the side as all i had to do was give back the card and ask for a taxi. Then more people came along and stood behind the family and the girl ignored me didnt even acknowledge me even though she knew i was there so i had to interrupt and say i wanted to check out and she was like room number, thats fine and that was end of checkout. I asked for taxi and she said wait outside in 2 minutes and i left. Draw your own conclusions whether you would stay here or not
Comment from Hotel Management
Jun 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear Dave, thank you very much for taking your time to share your feedback with us and for choosing the NH Collection Berlin Friedrichstrasse for your stay. We really hope you can except our sincere apologies in regards to your experiences and we really regret that we have left you with these impression. We are very proud of our employees and quality of service and therefor it is absolutely disappointing that we have failed in your case and that we were not able to meet your expectations. I will definitely share these feedback with our team and Managers in order to improve the lack of service quality for future consistent extraordinary experiences for our guests. If there is anything else please do not hesitate to get in touch with us at any time. We really hope you will give us a second chance to convince you of our service quality. With kind regards David Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel close to everything

Posted May 29, 2017
Located near the S + U bahn station. All attractions are walking distance.
Comment from Hotel Management
Jun 3, 2017 by David - Guest Relation Manager, Hotel Management
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris, France

Great location

Posted May 16, 2017
Great location, in walking distance to many 'must sees' -museum island, Brandenbourg gate, Unter den Linden, New Synagogue, etc. Attentive hotel staff who immediately corrected a problem I had with the room.
Comment from Hotel Management
May 16, 2017 by David - Guest Relation Manager, Hotel Management
Dear BW, thank you very much for staying with while exploring Berlin. We are happy that you had an enjoyable time with us. We are looking forward to have you back soon, Greetings from the NH Collection Berlin Team, David Seidel Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Lovely hotel in central location

Posted Apr 23, 2017
Pros: Central location, friendly staff and quiet rooms.
Location: Very central location with places like Brandenburger Tor, Reichstag, TV Tower,DDR Museum, Bode Museum, the Berlin Wall and Check Point Charlie
Great hotel in a very central location, next to the S-Bahn and U-Bahn. The main tourist sights were all in walking distances with some nice food places to eat. If you can book on-line for places like the TV Tower or the Reichstag do so as queuing for those tickets can take up to an hour or so during busy periods. If you're planning to do lots of museums then it's worth getting the Berlin welcome card as it allows you reduced price tickets or free entries. It also includes a travel pass that allows you to use the S-Bahn, U-Bahn, trams and buses for free. We didn't use the sightseeing buses as their local bus 100 or 200 goes through most of the tourist attractions.
Comment from Hotel Management
Apr 24, 2017 by David - Guest Relation Manager, Hotel Management
Dear My, thank you very much for taking your time to share your feedback with us and our future guests and for staying at the NH Collection Berlin Friedrichstrasse. We are very happy that you were able to benefit from our central location in order to explore Berlin. We are so lucky to have a property in the heart of Berlin and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We would be very happy to see you coming back to our hotel on your next trip to Berlin. With kind regards David Seidel Guest Relation Manager
5 out of 5
by Yonggang

Worthy staying hotel

Posted Apr 6, 2017 on Hotels
The hotel is very great. I stay here for 5 nights. Hotel provides free bottled water, coffee, tea every day. The location is close to shopping mall, railway station, museum island and easy to go other scenery.
Comment from Hotel Management
Apr 10, 2017
Thank you for your comment. We are happy that you share your experience with us and all the other guests. We hope to welcome you again in the near future in the NH Collection Berlin Friedrichstrasse. Best regards Michael Woossmann Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great transport hub for Berlin site-seeing

Posted Mar 29, 2017
Pros: Staff very helpful Clean Lifts fast Breakfast excellent
Cons: Nothing
Location: good transport links some sites within walking distance River trips close by Good restaurants north of river Buy a Berlin Welcome Card - worth it
My son and I stayed 4 nights at NH Collection Berlin to celebrate his 30th birthday. The hotel is within easy walking distance of the train station, underground, tram stop and bus stops. Arrived from the airport via the airport express - comfortable and fast. Walked across the road from the station to the hotel to a warm welcome by hotel staff. We were thankful that hotel staff spoke English as we had little German. Our room was sited on the 5th floor with a great view of the Friedrichstrasse area. The room was clean, crisp and modern with a modern shower cubicle; surprisingly quiet considering the traffic outside. We had booked breakfast and again the layout of the buffet and range of foods was excellent. The hotel is central for site seeing. We took the underground to the main sites but found that walking was preferred so as not to miss anything. We had a very enjoyable stay at NH Collection Mitte Friedrichstrasse and would recommend it unreservedly.
Comment from Hotel Management
Apr 4, 2017 by David - Guest Relation Manager, Hotel Management
Dear Traveler. Belated happy birthday to your son! I am glad to hear that our hotel and our staff were instrumental to make your celebration memorable. Hopefully, we can celebrate his birthday with you again next year, and the year after that. All the best. David Seidel Guest Relation Manager
5 out of 5
by David

GREAT HOTEL IN A GREAT LOCATION

Posted Mar 28, 2017 on Hotels
Great hotel in a great location. Very near to the station and all of the major sites. Service is first class. Thanks to David the Guest Relations Manager who answered our emails before we arrived and even arranged for a cake to be delivered to our room for my wife's birthday! Recommended.
Comment from Hotel Management
Apr 5, 2017
Dear David, thank you very much for sharing your experience with us and other customers. We are very happy that you enjoyed your stay with us that much. Please feel free to contact us if you plan another stay in the future with us. Best regards Michael Woossmann Front Office Manager