Ratings based on 1,734 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Nov 21, 2017
Great hotel and fantastic location 2 minutes to the underground making getting around really easy
Comment from Hotel Management
Nov 22, 2017 by Aaron Worrall Guest Relations Supervisor , Hotel Management
Dear Guest I would like to thank you for your wonderful and positive comments regarding your previous stay here at the Park Plaza Wallstreet Berlin Mitte. It is very pleasing to see that the location for you was perfect and made it easier to get around our large and lovely city of Berlin. We hope to be able to see you again in the very near future to enjoy another fantastic stay with us in our Hotel. Kind regards Aaron Worrall Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Chester, England

Great hotel

Posted Nov 20, 2017
Great hotel, great location close to everything and in walking distance, lovely staff, very clean nice room, highly recommend
Comment from Hotel Management
Nov 22, 2017 by Aaron Worrall Guest Relations Supervisor, Hotel Management
Dear Emily. I would like to thank you on behalf of the Park Plaza Wallstreet Berlin Mitte for your wonderful five star rating regarding your recent stay here at the Park Plaza Hotel Berlin Mitte. It is amazing to see that the location was ideal for you, the Hotel assisted you with everything you need including; Helpful staff and a wonderfully clean room. Thank you for highly recommending us and we would be so honored to be able to host you again here in the very near future. Kind Regards Aaron Worrall Guest Relation Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel. Excellent staff

Posted Nov 17, 2017
Pros: Clean and comfortable room. Breakfast was very good. Reception staff were very helpful
Location: About 10 minutes walk from centre
Very impressed with customer service. Helpful and very pleasant staff
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very good hotel about 10 minute walk from city .

Posted Nov 13, 2017
Pros: Generally it was very good. Welcoming staff. Food was also very good.
Cons: We enjoyed everything about it.
Location: 10 minute walk from most things
Staff particularly were excellent. Very friendly and helpful. Nothing was too much trouble at the reception desk. Outstanding and professional.
Comment from Hotel Management
Nov 21, 2017 by Aaron Worrall Guest Relations Supervisor , Hotel Management
Dear Maggie I would like to thank you on behalf of the whole of Park Plaza Wallstreet Berlin Mitte Hotel for your wonderful five star rating in regards to your previous stay here with us. It is very pleasing to see the compliments in relation to the clean and comfortable room, the very good breakfast and very helpful and lovely Staff. We are glad you enjoyed the location here, as we know it’s very important to be in a central place when visiting a very large city like Berlin. We hope you will keep us in mind when planning your next visit to our lovely City. Kind regards Aaron Worrall Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and Casual

Posted Nov 5, 2017
I had a great stay at the Park Plaza. It is conveniently located and about a twenty minute walk to everything. The city itself is very safe and easy to walk around in, and if walking is not your thing the transit system is awesome. The staff at this hotel were absolutely exceptional and gave me phenomenal recommendations. They filled my unknown days with BRILLIANT things to do. Check out he Monkey Bar FOR SURE! Great cocktail bar with a view in a great shopping area. Sightseeing was a breeze as well. Worst part of this hotel was the cleanliness and comfort of the beds. I could feel the springs on one side of my mattress and when I arrived in my room there were leftover crumbs on the counter. The room could also use a paint job. Other than that I would highly recommend this hotel for a cheap and comfortable stay.
Comment from Hotel Management
Nov 12, 2017 by Aaron Worrall Guest Relations Supervisor, Hotel Management
Dear Guest I would like to thank you on behalf of the Park Plaza Wallstreet Berlin Mitte for your amazing words in relation to the five star rating you gave as you evaluated your previous stay here with us. It is fantastic to see the kind words relating to our exceptional staff. I will pass these messages on, so they are able to keep the enthusiasm and motivation high for current and future guests. Furthermore thank you for the constructive comments in connection with the room touch ups. I will make sure I will personally pass these comments on so we are able to improve for the future. We hope to see you here again very soon to enjoy another wonderful stay. Kind regards Aaron Worrall Guest Relations Supervisor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Great hotel in Berlin - easy to travel

Posted Oct 14, 2017
Hotel staff were great and helpful, short journey on the metro to Alexanderplatz and the rest of Berlin from there. Room was a great size and nice and clean would 100% stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Hotel was well situated, all staff were very pleasant and helpful.
Comment from Hotel Management
Oct 25, 2017 by Aaron Worrall Guest Relations Supervisor, Hotel Management
Dear Guest Thank you for your recent comments regarding your previous stay here at the Park Plaza Wallstreet Hotel Berlin Mitte. I would like to also personally thank you for your kind words in relation to our well situated hotel and are very pleasant staff. We hope to be able to host you here again in the very near future. Kind regards Aaron Worrall Guest Relations Supervisor
3 out of 5
by A verified traveler from York, United Kingdom

OK, but not what you would expect for 4 star

Posted Sep 15, 2017
We recently stayed here for a 3 night city break. On arrival we were told we had booked a double room which was what we had asked for. We reached our room to see 2 single beds pushed together with separate sheets and duvets. We slept in this room despite the bed configuration, but with the shower also broken I contacted the hotel. The next day we were upgraded to an executive room which was much larger and appeared to have no problems. However, the housekeeping only took some of the dirty glasses, leaving us with dirty ones for the next day, and didn't replace milk for coffee the following morning. Due to us being on the 5th floor, and with a dodgy lift that stopped on level 4 both on the way up and the way down, it was too much hassle to go to ask for milk in the morning. We did enjoy the fact the hotel was very close to u-bahn stations, however for a 4-star hotel we would have expected much better. Compared to the park plaza Westminster bridge, London there is unfortunately no comparison.
Comment from Hotel Management
Sep 22, 2017 by Aaron Worrall Guest Relations Supervisor , Hotel Management
Dear Alex Thank you for your recent remarks regarding your previous stay here at the Park Plaza Wallstreet Berlin Mitte. I would like to officially apologize for the inconveniences you encountered while staying with us here. In connection to the complaints, we can only at this time give our deepest apologize and hope you will give us another opportunity to prove our huge standards to you. I have passed your comments onto all heads of departments so we are able to re-evaluate the standards that we offer to guests to make sure our standards remain as high as they should. Never the less we would hope to see you here again in the very near future. Kind regards Aaron Worrall Guest Relations Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice, Quiet hotel

Posted Sep 11, 2017
Nice and clean Had 2 single beds instead of the dpublei had booked 😡 Close to Underground so a good base Very quiet Gorgeous bathroom
Comment from Hotel Management
Sep 23, 2017 by Guest Relations Supervisor Aaron Worrall , Hotel Management
Dear Cyd I would like to thank you on behalf of the Park Plaza Wallstreet Berlin Mitte and myself for your kind and positive evaluation of your previous stay here with us. It is very pleasing to see you were happy with your stay here with us and also the gorgeous bathroom you received. In relation to the single beds instead of a large double bed. The hotel rooms vary from all shapes and sizes. The hotel is a very international hotel serving all sorts of guests. We aim to promote to all guests from all walks of life and in doing so offer Beds which offer more privacy than others. If for whatever reason you were not satisfied with any part of your stay please do not hesitate to contact a member of staff who will be more than happy to assist you in any problem you may have with us. Never the less we would love to see you again here in the very near future to enjoy another stay with us. Kind regards Aaron Worrall Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from wembley. london

Excellent hotel

Posted Sep 10, 2017
Pros: Staff very friendly and helpful,bedroom very spacious as was the bathroom Good choice of food at breakfast and brevages
Cons: Maybe varey the choice at breakfast (fryed eggs instead of scrambled eggs/pork sausage instead of chicken sausage) from day to day
Location: Metro nearby plus quite a few bar/restaurant
Berlin is a lovely city plenty to see and do and not just the Berlin Wall If the weather is good walking around is a great way to see most of it but if not busses and metro are easy to use and will get close to most places of interest
Comment from Hotel Management
Sep 18, 2017 by Julia Knospe, Hotel Management
Dear Liam, Thank you so much for your warm words regarding your recent stay with us. I'm so happy that we have met your expectations with our very friendly & helpful staff, our spacious bedroom and our good choice of food & beverages at the breakfast. Thanks for your note concerning the variety at the breakfast. I will forward this to my F&B Manager. Thanks again Liam for your positive review. Hopefully see you soon again. Kind regards Julia Knospe Front Office Manager