Ratings based on 462 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely suite in a central location

Posted Dec 13, 2017
The suite was spacious, comfortable and very clean. The staff were helpful and polite. We were in a central location, right next to the Ubahn station.
5 out of 5
Recommended
for Couples
by A verified traveler from Wales

A home from home in the centre of the city

Posted Dec 11, 2017
Pros: Everything!
Cons: Very minor point - mugs in the kitchen would be great for anyone who likes to start the day with a decent sized cup of tea!
Location: It's so central that most major attractions are within easy walking distance. Links to the transport system right outside the front door
We stayed in a Management Suite which was perfect in every way. It was spacious, well equipped and it felt like having our own apartment. Step outside onto a bustling Friedrichstrasse, a short walk takes you to the beautiful Gendarmenmarkt and many other major attractions. Stadmitte U Bahn is right outside waiting to take you to anywhere in this fabulous city. The complex is very secure. The breakfast is a lovely way to start the day on the top floor with a panoramic view over the rooftops. The area abounds with coffee shops and small supermarkets if you wish to buy breakfast to go. I cannot now imagine staying anywhere else in the city.
Comment from Hotel Management
Dec 11, 2017 by Katrin Cwiklinski, Hotel Management
Dear Barbara, Thank you very much for taking your time for sending us your impressions during your stay with us. Your Feedback is very important to us. Your MANDALA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from York

amazing

Posted Dec 4, 2017
Pros: everything was 1st class, the apartment, the staff, the facilities
Cons: nothing I can think of
Location: great location in the heart of berlin.
Amazing apartment with great facilities, staff and perfect location for seeing Berlin. Will hope to return soon.
Comment from Hotel Management
Dec 4, 2017 by Katrin, Hotel Management
Dewar Vicky, Thank you very much for your kind feedback, lit was a pleasure having you had with us. We hope to welcome you soon once more.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

The perfect place

Posted Nov 30, 2017
The suite was huge! Very convenient well located property, nice upscale neighborhood too. Very clean and excellent staff. Will come again.
Comment from Hotel Management
Dec 1, 2017 by Katrin, Hotel Management
Dear William, Thank you very much for your nice feedback. We are looking forward welcoming you once again with us. Your Mandala Team
3 out of 5
by A verified traveler

Posted Nov 28, 2017
Beautiful rooms poor service from the hotel staff in general.
Comment from Hotel Management
Dec 1, 2017 by Katrin , Hotel Management
Dear guests, your personal feedback is very important to us to improve our services. Please inform us, if we can be of any assistance to you. Your Mandala Team
4 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Posted Nov 17, 2017
Pros: Room, location and omfort .
Cons: Did not like the fact that on the 8th floor, room with amazing views were only for hotel guest who were willing to pay €18 each for breakfast!!!
Breakfast room should be open to all hotel guests,!!!!!! that room made our decision to choose mandala suites for our stay in Berlin for our 40th anniversary celebration. Loved our suite, but felt let down being excluded from the amazing views and felt excluded because we didn't want to pay €18 for breakfast.!!!
Comment from Hotel Management
Nov 27, 2017 by Katrin Cwiklinski, Hotel Management
Dear Mary, Thank you very much for your kind words. We offer our Fitness and Wellness Area free of charge on the top floor to all of our guests, to relaxt with a fantastic view over Berlin. Your Mandala Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Quiet hotel in great location

Posted Oct 30, 2017
Pros: Quiet and it's location close to public transport.
Location: 4 minute walk from Paddington station. Easy to get to it from train station or Heathrow airport.
Great location with easy access from subway system. Very professional and friendly check in upon our arrival. Room was very comfortable and quiet. Close to city with not all the noise and hassles.
Comment from Hotel Management
Nov 29, 2017 by Katrin Cwiklinski, Hotel Management
Thank your very much, but maybee you have mixed up the Hotels, as we are not in London.
4 out of 5
Recommended
for Couples
by A verified traveler from North Carolina

well located hotel

Posted Oct 23, 2017
Pros: Location, size of room, staff
Cons: we had an issue with a balcony door not closing, the maintenance man on staff could not repair it so it had to be blocked closed with a chair
Location: Excellent location, close to checkpoint Charlie, unter de linden, gendarmarket, on friedrichstrasse and close to two u bahns, bus stop and restaurants
This lovely hotel is located on a main street of Berlin. It is near two U bahn stops and a bus that runs through the city. It is a 5 minute walk to a famous square and is surrounded by restaurants, stores and things to see. The suite we had was large with a separate foyer, closet, bathroom, bedroom, living area and kitchen. We also had a balcony overlooking Berlin and the Sony center was in view. The breakfast was limited in cooked food choices, only boiled eggs, but had numerous cold options. It is not worth the 18E they charge but fine as it was included in our rate. There was a fitness center, relaxation center with great views, free laundry room and a business lounge. The staff was polite, spoke good English and helped us with an issue we had with a balcony door that would not close. If you ask they will deliver an English newspaper to your room every day but Sunday.
Comment from Hotel Management
Oct 24, 2017 by Katrin Cwiklinski, Hotel Management
Dear Faith, Thank you so very much for your kind reply. Your feedback is important to us. It was our pleasure having you had with us. As we needed to arrange an external maintenance company for the broken balcony door, we hope our offered compensation was satisfying for you. We are looking forward to welcome you soon once more with us. Your MANDALA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester UK

Central Berlin

Posted Oct 16, 2017
Pros: Every thing - lots of room - kitchen in the room very useful - breakfast set us up for the day
Cons: Nothing
Location: Easy access to under-ground system - the apartments are also central to a lot of tourist attractions
We are a mature couple visiting Berlin for the first time, the apartment was excellent, centrally located and also near an under-ground station. I would have no problem recommending this accommodation, I just wish we could find apartments like this in every town we visit.
Comment from Hotel Management
Oct 19, 2017 by Katrin Cwiklinski, Hotel Management
Dear Will, Thank you so very much for taking your time to write us your feedback. We are glad, that you have enjoyed your stay so much, and we hope to welcome you once more in the future with us. Your MANDALA Team
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel

Posted Oct 16, 2017
Great hotel staff very helpful location was good would definitely recommend .
Comment from Hotel Management
Oct 17, 2017 by Katrin Cwiklinski, Hotel Management
Dear Debbie, Thank you so very much for your kind words. it was our pleasure having you had with us during your time in Berlin Your MANDALA Team