Noisy room & dirty bathroom
Posted Nov 29, 2016
We have stayed at this La Quinta numerous times before, but will be looking for other accommodation after this particular stay. When we arrived, we waited for close to 10 minutes before realizing that the front desk woman was outside smoking. My husband went to go get her to tell her that we and another group had been waiting. When we first got to our room, we initially thought everything was ok, but on using the bathroom the first time, we were greeted with skid marks in the toilet. It was late and we were tired so we just flushed and moved on. Our room was the last room near the back door, so we were woken up numerous times throughout the evening and again in the early morning by the outside door slamming. Still, we were ok with our stay, and then I went to take a shower. At that point, we were greeted with pubic hair all in the shower. Instead of wasting time calling housekeeping, I went ahead and cleaned the shower myself before getting in at which point the diverter on the tub spout only diverted about 1/4 of the water. On checking out, I mentioned that the bathroom hadn't been cleaned and that they needed to get their handyman over to look at the shower for the next guest. The girl when we were checking out seemed nice and mentioned that she could have adjusted my bill since our stay had been less than wonderful, but since I had booked through Expedia, there was nothing she could do. We have had good experiences at this La Quinta before, but not this time.
Comment from Hotel Management
Dec 1, 2016 by Mitchell W., Hotel Management
I am sincerely sorry about the issues during your stay. This is definitely not the experience we want our guests to have. I will be reviewing this with all departments to discuss how this room could have passed inspection in such poor condition. I apologize that during this stay our standards fell short. I greatly appreciate the time and feedback that went in to letting me know about this issue, and am truly sorry this is the impression we left with you. Please know that we take this very seriously, and will make sure it does not happen again.