Ratings based on 983 Verified Reviews

3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Breakfast bar was scant.

Posted Sep 13, 2017
Pros: Nice design. Quiet. Pretty empty. Comfortable room.
One staff member OK. Other at breakfast bar was surly. He challenged guests to show room key when it was obvious they weren't off the street. Besides, the breakfast bar was just a few muffins still cold from the refrigerator, some bread for the toaster, and some cereal. Don't pay extra for this hotel thinking you're getting a good breakfast.
Comment from Hotel Management
Sep 16, 2017 by John, Hotel Management
Thank you for your feedback. We do have a hot buffet on weekends right now but are working on getting it everyday.
2 out of 5
by A verified traveler from Aventura, Fl

Need a lot of updating. Very outdated and run down

Posted Sep 13, 2017
Staff is pleasant and friendly. New management in the hotel. They are trying their best, but the hotel has to be closed for total makeover before accepting guests. Terrible rooms, broken windows, noise AC. Pests control to be called!
Comment from Hotel Management
Sep 16, 2017 by Glenda, Hotel Management
Currently going threw renovations hope you will come back in the future after we are finished.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tuscaloosa

centrally located w/ease of access

Posted Aug 30, 2017
Pros: Centrally located
Cons: Having a greater divide between smokers and non-smokers. The smell of some cigarettes was strong to terrible.
Location: Location was easy to access and malls were close by.
Overall a pleasant stay. We did experience the door keys not working and having to have them reset. Dining room was clean and breakfast was prepared. The microwave began sparking fire to add a bit of excitement. The rooms reserved were not available but were given adequate lodging.
Comment from Hotel Management
Aug 31, 2017 by Front Desk, Hotel Management
Thank You Glad You Enjoyed Your Stay With Us
3 out of 5
by A verified traveler from houston

Posted Aug 24, 2017
It was okay.. not the best bathtubs aside from being old they were dirty.
Comment from Hotel Management
Aug 28, 2017 by John, Hotel Management
Thank you for your comments. We appreciate knowing where we need to focus on improving customer satisfaction.
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Room was decent. Price was good. Staff was great.

Posted Jul 23, 2017
Stayed here for a week. Day two, hotel staff called to say they needed to move my things to another room due to a maintenance issue. New room was ok but the air wasn't as cold. The wifi in both rooms was terrible. Kept freezing and disconnecting. Download speed topped out at about 8Mbps. I had to use my phone as a mobile hotspot or give up trying to get any work done in the room.
2 out of 5
by A verified traveler from texas

Not clean

Posted Jul 15, 2017
I should have seen the red flag. The lobby looked like it hadn't been cleaned in a while The whole place was nasty
2 out of 5
by A verified traveler from Tuscaloosa, Al

Hotel has great potential.

Posted Jul 13, 2017
The staff is nice, but this is a place that seems as though it was very nice back in the day. I didn't even have real curtains in my room. They were made of paper and the only way to keep them open was to tape them to the ceiling. This place is good if you are a weiry driver that's staying overnight, if not you will be disappointed.
5 out of 5
by Michael

enjoyed

Posted Jun 26, 2017 on Hotels
it was very enjoyable
3 out of 5
by jerome

This traveler left a rating score only Posted Jun 26, 2017 on Hotels
1 out of 5
by Fred

Disappointed Veteran

Posted Jun 26, 2017 on Hotels
The hotel was in terrible condition. The walk ways to the room was filthy, the tub had visible mold everywhere. I called the front desk because my Airconditioning wasn't working properly and was leaking what I assume was water all over the carpet inside the room, no one ever came, I even went to the front desk to report it. The complimentary breakfast was a joke. The area around the hotel was questionable. They advertise two pools, the outdoor pool was covered and in disarray. Absolutely the worst hotel I've ever stayed in and I have been in hundreds.