Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western Plus Daphne Inn & Suites

2.5 out of 5
Best Western Plus Daphne Inn & Suites
8931 Sawwood St, Daphne, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1004 reviews" "
Rating 8 - Good. 266 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Princess

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Breakfast was my favorite, very clean and great staff, love it will be back.
Stayed 3 nights in Mar 2024
Response from Bw on Mar 24, 2024
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Bw on Mar 11, 2024
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dorene A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous.. room was clean and breakfast had a wide variety. Lots of restaurants close by.
Stayed 1 night in Mar 2024
Response from Bw on Mar 8, 2024
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay we will book again
Stayed 2 nights in Mar 2024
Response from Bw on Mar 6, 2024
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tommy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice clean property and room. Desk clerk was very hospitable and informative. Property was very convenient to many amenities.
Stayed 1 night in Feb 2024
Response from BW on Feb 8, 2024
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to places. Good breakfast options. Overall great experience.
Stayed 7 nights in Jan 2024
Response from BW on Feb 8, 2024
Thank you for your recent stay at oour property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard, Huntley

The perfect stay
Stayed 1 night in Feb 2024
Response from BW on Feb 8, 2024
thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Updates needed bathroom caulk. Third floor had strong smells, like sewage maybe. Personnel were very helpful and breakfast was great.
Stayed 2 nights in Jan 2024
Response from Bw on Feb 3, 2024
Thank you for your recent stay at our property, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Teri

Business traveler
Liked: Staff & service, property conditions & facilities
We arrived at 2:15 after traveling 400 miles. We knew check in was at 3:00, but were hoping we could check in a little early. We were told flatly that we couldn’t. No explanation except that is the rule. We have had other hotels allow us to check in early because our room was cleaned and available. It was disappointing to say the least.
Stayed 2 nights in Jan 2024
Response from Bw on Jan 31, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW on Jan 20, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ricky

Stayed 1 night in Jan 2024
Response from Bw on Jan 12, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was a big PROBLEM was the TV didnt work..other than that it was great.
Stayed 2 nights in Dec 2023
Response from Bw on Jan 12, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast! Only other comment - would be nice if butter was not refrigerated during breakfast so that it was soft enough to spread on toast, etc. Too hard in refrigerated case.
Stayed 1 night in Jan 2024
Response from Bw on Jan 12, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Regina

Stayed 1 night in Jan 2024
Response from Bw on Jan 12, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Richard

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from BW on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location! Great !
Stayed 1 night in Dec 2023
Response from Bw on Dec 26, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Louis

Traveled with family
Stayed 1 night in Dec 2023
Response from Bw on Dec 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times. It's safe and clean.
Stayed 1 night in Dec 2023
Response from Bw on Dec 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Price

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bw on Dec 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Clean, comfortable and the staff was the most friendly staff in any place we’ve ever stayed. Willie checked is in and was wonderful and we had to go down to our car a few minutes later and they had apparently changed shifts. Tia took the time to introduce herself and let us know if there was anything we needed to let her know. Never in my life have I had hotel staff do that. Wonderful people!
Stayed 1 night in Dec 2023
Response from Bw on Dec 10, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel for a good value.
Super hotel for a good value! Nice stay.
Stayed 1 night in Dec 2023
Response from Bw on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, convenient, clean and safe!
Great Staff especially Willie and Zeta at the front desk! Also, Tia and Sandra did a great job on the tasty breakfast, we will be back next trip!!
Stayed 1 night in Dec 2023
Response from Bw on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.I

8/10 Good

Joan W

Clean, modern decor
Stayed 1 night in Nov 2023
Response from Bw on Nov 29, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Marla

Stayed 1 night in Nov 2023
Response from Bw on Dec 10, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ali

Liked: Staff & service, property conditions & facilities
Good overall
Stayed 1 night in Nov 2023
Response from Bw on Nov 29, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Fathi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Everything is clean, excellent customer service and breakfast. The breakfast is amazing has a variety of food including eggs, cheese, potato, sausage, waffle, and cereal, juice. The man who served the breakfast is very helpful and made sure to re full the food every 10 minutes or so. Overall a great stay.
Stayed 1 night in Nov 2023
Response from Bw on Nov 29, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Camille

Stayed 1 night in Nov 2023
Response from Bw on Nov 29, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bw on Nov 15, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Jacqueline

Stayed 1 night in Nov 2023
Response from Bw on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Roseanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable..little trouble figuring out the thermostat. They played loud tunes or radio or in house music in the hallway but once in the room you don't hear it. A very good stay and reasonably priced. Night manager Delores was very helpful.
Stayed 1 night in Nov 2023
Response from Bw on Nov 15, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, especially for the price!
Nice room with clean & comfortable bed.
Stayed 1 night in Oct 2023
Response from Bw on Nov 7, 2023
Thank you for your feedback it is helpful.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I found out I had left my contact solution at home when I turned in at night. All the stores in town were closed, but Zaida saved me. She looked hard and found her own contact solution and let me have some to save my contacts. She was professional and caring and I truly appreciated it!
Stayed 2 nights in Nov 2023
Response from Bw on Nov 7, 2023
Thank you for your feedback it is helpful. Zaida good deed will not go unnoticed. Thank you for staying with Best Western Plus in Daphne Al.

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from Bw on Nov 29, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2023
Response from BW on Nov 1, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Callen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sleeping was very comfortable
Stayed 1 night in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Kristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff!
Stayed 1 night in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and easily accessible.
Stayed 2 nights in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice. The hotel was very nice overall. The continental breakfast was not the best but it’s free so there.
Stayed 3 nights in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Tina

Stayed 1 night in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Aubrey

Liked: Amenities
Great staff and location close to everything you could need and the beds a very comfortable
Stayed 1 night in Oct 2023
Response from Bw on Oct 31, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Room was very nice. Everything was clean out side was clean also. Every one that was at work there was nice and helpful thank you all will stay again here
Stayed 3 nights in Oct 2023
Response from Bw on Oct 24, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Zane

Stayed 1 night in Oct 2023
Response from Bw on Nov 15, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Johnny, Muscle Shoals

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The area around the hotel is great.
Stayed 2 nights in Oct 2023
Response from Bw on Oct 24, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

JAMES

Stayed 1 night in Oct 2023
Response from Bw on Nov 15, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Jo Amy

Stayed 1 night in Oct 2023
Response from Bw on Nov 15, 2023
Thank you for your feedback it is very helpful.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our key to the room did not work and the front desk lady was quick to help and after a second attempt changed our room.
Stayed 1 night in Oct 2023
Response from Bw on Oct 24, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome customer service
I had mistakenly reserved the wrong date through a third party booking site but the front desk clerks were really great about helping me get it corrected. Accommodating, friendly and professional. Clean and comfortable room, nice breakfast.
Stayed 1 night in Oct 2023
Response from Bw on Oct 24, 2023
Thank you for your feedback it is very helpful.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bw on Oct 16, 2023
Thank you for your feedback it is very helpful.

10/10 Excellent

Aubrey

Liked: Staff & service, amenities, property conditions & facilities
Great location close to everything
Stayed 2 nights in Oct 2023
Response from Bw on Oct 16, 2023
Thank you for your feedback it is very helpful.