Ratings based on 161 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

great hotel in mobile that is top quality!!

Posted Apr 22, 2017
this hotel is awesome!!! great quality for an amazing price!!!! friendliness is great and the hotel is up to date and extremely clean. the location is wonderful as well to many mobile restaurants and attractions.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you so much for the amazing review! We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. It's great to know our service and facilities were up to your satisfaction. Thank you for being our guest. We look forward to your next visit at Candlewood Suites Downtown-Mobile. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
3 out of 5
Recommended
for Everyone
by A verified traveler

My Stay

Posted Mar 28, 2017
The DVD player made a buzzing sound when played movie. Not what you want when your tired and ready to settle down. Rooms were clean. Room service took our ditty towels but forgot to leave new towels for the next day. Hotel staff was excellent l! Super nice. Zzzzzzzzzzzzzz
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for letting us know about your stay at our hotel. We are pleased that you enjoyed your overall time with us and liked our courteous associates and your room. However, we are sorry for the issues you encountered while you were here and regret the inconvenience it caused. Your concern will be shared with our housekeeping team in an effort to improve our service. We appreciate your review and hope to have the opportunity to welcome you back soon. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Close to Carnival Ship Terminal

Posted Mar 22, 2017
Pros: Location, cleanliness, attractive, quiet, friendly staff.
Cons: We really felt that parking should be provided for guests without charge.
Location: Nice location. Didn't really do anything as our time there was brief.
My husband and I took our first cruise as a gift for our 40th wedding anniversary from our children. We went into port city a day early and stayed at the Candlewood Inn. Very nice. We had hoped to enjoy the pool but our weather turned cold but we walked around the streets and just enjoyed quiet time. Brought a simple breakfast and enjoyed it in our room. Just what we needed
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Nancy, thank you for staying with us at Candlewood Suites Downtown-Mobile on the occasion of your anniversary. We are thrilled to know you loved our convenient location which was perfect for your needs and that you were impressed with all that we have to offer. We hope you will consider us home the next time you are in Mobile. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama City

Pleasant stay in excellent location

Posted Mar 21, 2017
Pros: downtown location
Comfortable, clean room. Five minute walk to downtown restaurants and shops. But....housekeeping staff pounded on our door awakening us at 8:30am (check out was noon)......and, we were not told in advance that there was a $9 charge for parking in their adjoining lot.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Dr. Kaye, thank you for staying with us at Candlewood Suites Downtown-Mobile! We are happy to know that you liked our convenient location and your clean room. However, we are sorry for the service issue you had and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Loved the outdoor area!

Posted Mar 15, 2017
Pros: Friendly staff Clean rooms Downtown location
Location: Downtown location within walking distance to Dauphin Street, food, bars, etc,
I was in town for a tennis tournament. While this wasn't the closest hotel to the courts, it was easily accessible. The rooms were clean and comfy. The staff was friendly and very helpful. My favorite part of my stay was sitting by the outdoor fire pit relaxing after a day of tennis.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Beth, thank you for sharing your wonderful experience at Candlewood Suites Downtown-Mobile. It's great to know you had a terrific stay, and that you were able to relax outdoors at the outdoor Gazebo Grill. Our goal is to provide our guests with all the comforts of home, and we're so glad you were happy. We look forward to having you as our guest again soon! Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
3 out of 5
by A verified traveler from atlanta

Just ok.

Posted Mar 13, 2017
For the cost of the room-I expected that there would be a breakfast of some sort, I expected that there would be free parking for guests and I expected the room would be big enough that the queen bed would not be shoved against the wall. Almost every hotel that I have stayed at over the years has provided these services-but not this one.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for sharing your experience. We are glad you enjoyed your overall stay, but we are sorry for not meeting all of your expectations. We wish we had the opportunity to address your concerns while you were here as we would have done our best to ensure you were comfortable. We hope you will give us another opportunity to serve you in the future. Jamie Myrick, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Erlanger, KY

Nice Hotel close to all major attractions

Posted Mar 8, 2017
Pros: How well kept it was
Cons: To assure before guest arrive the room is 100% ready
Location: Historic section of mobile is within walking distance as well as Dolphne Street where you can take in great food and entertainment.
Traveled with husband 3 grandkids and our dog. This hotel and the staff was better than expected everyone was nice and the hotel was always clean and fresh smelling.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Sonja, thank you for staying with us and for your terrific review! We are delighted you loved our ideal location and the cleanliness of our property. We hope to welcome you, your family and your dog soon at Candlewood Suites Downtown-Mobile. Jamie Myrick General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
by Mary

Nice property, slight hidden fees

Posted Feb 22, 2017 on Hotels
Very happy with the property and staff. Our only complaint is that we do not feel that we were fully made aware that we would pay for parking. We checked in at a very, very busy time, so it was a bit rushed. I recall being told to initial several spots on the check-in form, and I did provide my car tag number. But, I thought that was because there were Mardi Gras parades going on. We didn't realize we would pay about $8.50/day to park. I should've left my car on the street, as we ended up across the street in the unattended parking garage anyways, so it wasn't like my car was being guarded. Should've made it more clear, desk staff! Regardless, we will be back. Great property! Always very clean and quiet. Beds aren't the most comfortable, but it is well worth it for the nice property. I would recommend!
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Mary, thank you for choosing to stay at Candlewood Suites Downtown-Mobile. We are glad you had a great stay and were impressed with most aspects of our hotel, especially our well-kept property. We have shared your comments with our team, to ensure we clearly communicate the daily fee when guests make their reservations or check-in. Thanks for recommending us, and we hope to have the opportunity to welcome you back soon! Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
Recommended
for Everyone
by A verified traveler

My favorite hotel in Mobile!

Posted Feb 19, 2017
I am a local and I don't often need hotel in my hometown, but during Mardi Gras, that is a different story! I have stayed at the candlewood for 2 years running and I will never stay at another hotel in downtown mobile! The Candlewood is the best!
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for your review and for your wonderful comments about our hotel! We are pleased you had a fantastic stay and was completely satisfied, as we constantly strive to make your experience a great one. Thanks again for your feedback, and we hope you will stay at the Candlewood Suites Downtown-Mobile soon. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
Recommended
for Everyone
by A verified traveler from mobile, al

Posted Feb 18, 2017 on Orbitz
Enjoyed staying at this hotel during Mardi Gras... reasonable rates and friendly staff. Room was clean and comfortable. Love it
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Angela, we loved knowing how much you enjoyed your stay at Candlewood Suites Downtown-Mobile during Mardi Gras. It is great to learn you were happy with our pricing and our comfortable rooms. Thanks again for the very nice review, and we hope you will stay with us again soon! Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile