Ratings based on 174 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Clean Comfortable Quiet with one concern

Posted Jun 22, 2017
Beyond expectation. Entire room clean. Bed and pillows very comfortable. One folded towel in bathroom was dirty with hair. Saff extremely friendly and helpful and rectified situation immediately. Outdoor area was beautiful. My only complaint/concern is that it was difficult to enjoy the outside area because it was also the designated "smoking" area. I do not smoke and I was extremely disappointed everytime I wanted to sit outside...I had to move or go back inside because everyone was smoking. Customers... and often I observed hotel staff taking smoking breaks enjoying the outdoor area as well. It was very annoying and unfair as a paying customer. The hotel does not have a restaurant but it does have a small decent expensive well stocked grocery type store on site. Overall cleanliness of room and building was impressive.
Comment from Hotel Management
Jun 23, 2017 by General Manager, Hotel Management
Renee, it was a pleasure to have you as our guest at Candlewood Suites Downtown-Mobile! We are happy to read you liked your well-appointed room and the attentive service provided by our staff. That being said, we are sorry for the inconvenience you had while here. Your feedback will help us to improve our service and facilities. We appreciate your business and look forward to seeing you again. Jamie Myrick General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home

Posted May 30, 2017
Pros: Close to everything and had everything I needed to stay in or go out. Free coffee in the lobby.
Cons: Parking can get expensive, so park for free catercorner to the hotel across St. Louis St in front of the government building.
Location: Dauphin street is like a mini bourbon street, complete with drinking in the streets! Hit up moonpie HQ two blocks away. Fantastic wings!
I recently spent 10 days in Mobile on business and this place was my home away from home. Very friendly staff and I loved that they had full cable and DVDs to "rent" from the front desk for free. The rooms were really comfortable, the wifi was fast, and the maid service was very well done. It had everything I needed. I would definitely stay here again.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Thank you so much for confirming to others that what a great choice Candlewood Suites Downtown-Mobile is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. We appreciate you choosing us for your business stay and look forward to welcoming you back in the future. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Wa

Nice hotel with great location

Posted May 26, 2017
Pros: Location and walking distance to shops and restaurants
Cons: None
Location: Walking distance to shops and restaurants in downtown Alabama
We stayed in this hotel for a few days while visiting Alabama. It has a great location, close to shops, restaurants and freeway. It is safe and quiet. The staff is very helpful and accommodating.
Comment from Hotel Management
May 26, 2017 by General Manager, Hotel Management
Thank you for including Candlewood Suites Downtown-Mobile in your travel plans. We’re delighted to read our location was a perfect fit for your visit and that you were impressed with our courteous service. Your feedback is much appreciated, and we hope you will consider us home the next time you are in Mobile. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

great hotel in mobile that is top quality!!

Posted Apr 22, 2017
this hotel is awesome!!! great quality for an amazing price!!!! friendliness is great and the hotel is up to date and extremely clean. the location is wonderful as well to many mobile restaurants and attractions.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you so much for the amazing review! We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. It's great to know our service and facilities were up to your satisfaction. Thank you for being our guest. We look forward to your next visit at Candlewood Suites Downtown-Mobile. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
3 out of 5
Recommended
for Everyone
by A verified traveler

My Stay

Posted Mar 28, 2017
The DVD player made a buzzing sound when played movie. Not what you want when your tired and ready to settle down. Rooms were clean. Room service took our ditty towels but forgot to leave new towels for the next day. Hotel staff was excellent l! Super nice. Zzzzzzzzzzzzzz
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for letting us know about your stay at our hotel. We are pleased that you enjoyed your overall time with us and liked our courteous associates and your room. However, we are sorry for the issues you encountered while you were here and regret the inconvenience it caused. Your concern will be shared with our housekeeping team in an effort to improve our service. We appreciate your review and hope to have the opportunity to welcome you back soon. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
by tammy

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017 by James, Hotel Management
Tammy, it was our pleasure hosting you at Candlewood Suites Downtown-Mobile. We strive to please all of our guests and your feedback tells us that we are meeting those goals. Thank you for sharing your perfect rating, and we look forward to your return visit soon. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
by Ronald

Relaxing

Posted Mar 22, 2017 on Hotels
Taking in the sights.
Comment from Hotel Management
Mar 25, 2017 by James, Hotel Management
Ronald, we're thrilled to know about your great stay at Candlewood Suites Downtown-Mobile. We love for our guests to feel comfortable and right at home, so our team will be pleased. We hope your wonderful experience will bring you back to stay with us again. Thank you! Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Close to Carnival Ship Terminal

Posted Mar 22, 2017
Pros: Location, cleanliness, attractive, quiet, friendly staff.
Cons: We really felt that parking should be provided for guests without charge.
Location: Nice location. Didn't really do anything as our time there was brief.
My husband and I took our first cruise as a gift for our 40th wedding anniversary from our children. We went into port city a day early and stayed at the Candlewood Inn. Very nice. We had hoped to enjoy the pool but our weather turned cold but we walked around the streets and just enjoyed quiet time. Brought a simple breakfast and enjoyed it in our room. Just what we needed
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Nancy, thank you for staying with us at Candlewood Suites Downtown-Mobile on the occasion of your anniversary. We are thrilled to know you loved our convenient location which was perfect for your needs and that you were impressed with all that we have to offer. We hope you will consider us home the next time you are in Mobile. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama City

Pleasant stay in excellent location

Posted Mar 21, 2017
Pros: downtown location
Comfortable, clean room. Five minute walk to downtown restaurants and shops. But....housekeeping staff pounded on our door awakening us at 8:30am (check out was noon)......and, we were not told in advance that there was a $9 charge for parking in their adjoining lot.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Dr. Kaye, thank you for staying with us at Candlewood Suites Downtown-Mobile! We are happy to know that you liked our convenient location and your clean room. However, we are sorry for the service issue you had and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile
5 out of 5
by Amy

Breakfast?

Posted Mar 20, 2017 on Hotels
Clean, convenient hotel. The only negative was that it advertised that it had a complimentary breakfast but it just had a shop to purchase food items.
Comment from Hotel Management
Mar 22, 2017 by James, Hotel Management
Amy, thank you for taking the time to share your experience at Candlewood Suites Downtown-Mobile. We are glad you enjoyed your stay with us, but we are sorry that you were unhappy with our breakfast charges. Our hotel website clearly states that we do not offer complimentary breakfast, but we only have 24-hour Candlewood Cupboard. It was our pleasure serving you, and we hope to welcome you back soon. Jamie Myrick, General Manager, Candlewood Suites Downtown-Mobile