Ratings based on 337 Verified Reviews

2.9 out of 5
55% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Students
by A verified traveler

Close to shopping and restaurants.

Posted Aug 22, 2017
Room comfort was adequate. Conveniently located. Limited television selection.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are delighted to know you loved your room and our location that being so close to many points of interest. We value your observation in regard to the T.V channels and have taken a note of it. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from mobile al

Do Not Stay Here

Posted Jul 18, 2017
We pulled into the "hotel" & immediately noticed the old building that is severely out dated. The rooms had bugs & a strong odor from the carpet. We checked out just 2 hours after checking in. We could not sleep there.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
Jamil, we are truly sorry our hotel did not meet your expectations. We assure you we have staff scheduled daily to perform routine maintenance and cleanliness throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. Your comments show that we have room for improvement, and we will absolutely be more diligent in our efforts. Please consider giving us the opportunity to redeem ourselves in the future. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Excellent
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Mobile - Spring Hill. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by Lillie from Extended Stay Springhill Ave Mobile Ala

ruined trip

Posted Jun 3, 2017 on Hotels
the purpose of a reservation is to eliminate suprises, why bother here you get what's left.I reserved a queen size, and was forced to take a double. I will never come back here#bummedouttomanticgetsway
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Lillie, thank you for your feedback, I am sorry there was a problem with your reservation. This is not the type of guest experience we strive for, so I am personally looking into your concerns to find out what went wrong when you were here. I truly regret the inconvenience caused and hope to have another opportunity to delight you on your next visit. Sincerely, General Manager
5 out of 5
by Jon

Southern Hospitality

Posted May 30, 2017 on Hotels
Where do I start? Well the front desk service was amazing. For my first time in Alabama I'd say southern hospitality really does exist. The room was clean. Nobody bothered me even though some dude with base speakers kept rolling by every few minutes... Must've been the security guard? Idk. Anyway I just minded my own business and everything was cool. Would I stay there again? Yes.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Jon, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went great during your stay and that our staff made for a memorable experience. Thanks especially for recognizing our staff, as they truly love to deliver exceptional customer service to each and every guest. We can't wait to welcome you back to Extended Stay America - Mobile - Spring Hill. Sincerely, General Manager
5 out of 5
by Japorcha

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedbacks such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Mobile - Spring Hill. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted May 4, 2017
Pros: Price range.
Cons: Better breakfast other than snack cookie.
Had to asked for coffee, coffee pot, utensil, dishes. They do not keep in room only in their office.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Thanks for your review. We are pleased to see you enjoyed your stay with us and were happy with our pricing. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was our pleasure having you here, and we look forward to seeing you again! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Comment from Hotel Management
May 2, 2017 by Manager, Hotel Management
Thank you for choosing our hotel. We are glad your overall stay was a pleasant one. We are sorry for not meeting every expectation while you were here. We will certainly step up our efforts so your next visit is even better. Thanks for being our guest. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager 
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
It was great that they allowed my cat for only $25.
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Thank you for your stay at Extended Stay America - Mobile - Spring Hill and for bringing along your furry friend! Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We hope to welcome you and your pet back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 17, 2017
Bug on bathroom floor, room hot, staff not friendly except one person.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Please accept our apologies for the inconvenience you had with your room and our service. We work hard to provide our guests with a pleasant experience, and we fell short of this. Thank you for bringing the in-suite unwanted guest situation to my attention. We have our pest control company scheduled to treat the rooms and the property as quickly as possible. We hope you will give us another opportunity to provide you with the experience you deserve. Sincerely, General Manager