Ratings based on 371 Verified Reviews

3.0 out of 5
59% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from millbrook

Close to places that we needed to go to

Posted Apr 9, 2018
The experience we had at the hotel was pretty good.
Comment from Hotel Management
Apr 9, 2018 by Hotel Management, Hotel Management
Bren, thanks for sharing your experience. We are delighted to read you were impressed with our location and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again when in the area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Was a place to stay will traveling

Posted Mar 20, 2018
No ice machine, had to make them your self, not much for breakfast. Muffin and granola bar
Comment from Hotel Management
Mar 21, 2018 by Hotel Management, Hotel Management
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations and regret any inconvenience it caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2018
Stayed here while my son was in hospital. Very clean and air worked great
Comment from Hotel Management
Mar 21, 2018 by Hotel Management, Hotel Management
We appreciate your review of your stay during your loved one's medical procedure. We are happy you had a comfortable time with us and that you liked our well-kept property. Thanks for being our guest and hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Room smelled a little musty but was clean, it just wasn't a comfortable clean like when a room has fresh bleached linens, Plenty of towels, etc.
Comment from Hotel Management
Mar 19, 2018 by Hotel Management, Hotel Management
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile

Nice hotel close to the mall and interstate.

Posted Mar 12, 2018
Nice nice convenient to mall stores and the interstate
Comment from Hotel Management
Mar 12, 2018 by Hotel Management, Hotel Management
Frances, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay! Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Mar 11, 2018
Checked out early. Lots of banging doors and car traffic. Felt unsafe
Comment from Hotel Management
Mar 12, 2018 by Hotel Management, Hotel Management
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from mobile, alabama

VERY nice. Close to freeway and restaurants

Posted Feb 21, 2018
Excellent stay. I have stayed there three years ago before their renovation and was very very very pleased with the upgrades in the renovation to the hotel rooms. And the bathroom floor handicap is excellent with the shower bench and everything. I would definitely come back anytime I'm in the area
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
Janice, thank you for the five-star review of Extended Stay America and for returning to our hotel. We are thrilled to know you enjoyed every aspect of your stay and had a great time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2018
Need to check for slow drain on bathroom sink and kitchen sink. But in all very good experience
Comment from Hotel Management
Feb 18, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America and for the feedback. We are glad to read you had a great stay and that you were benefited with everything we offer. We value your observation and have taken a note of it. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Long Neck DE

Posted Feb 1, 2018
ok for a night with driving access to historic area.
Comment from Hotel Management
Feb 2, 2018 by Hotel Management, Hotel Management
Bob, thanks for being our guest. We are happy to know you were benefited with our convenient location and that you had an overall pleasant stay. However, we are sorry we missed meeting your expectations and regret if any inconvenience caused. It was a pleasure hosting you, and we hope to welcome you back soon when in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, AL

Better than expected.

Posted Jan 22, 2018
This was my first time ever staying at this hotel and I wasn't sure how well it was going to be. It was extremely clean and a lot nicer than I expected. The room I got has a full size fridge and a 2 burner stove. It also had a nice size tv. The only problem for me was the fact that I heard all the cars driving by on the interstate.
Comment from Hotel Management
Jan 23, 2018 by Hotel Management, Hotel Management
Valisss, thanks for the wonderful feedback and for staying with us at Extended Stay America. We are delighted to read our location perfect for your needs and that you loved your well-equipped suite and the facilities we offer. It was pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management