i didn't like the fact that your night auditor removed our reservation and after being informed of our late arrival time, we phoned from the airport to your toll free phone number. they were able to get someone to the front desk to unlock the door were not allowed to check-in . we had to go to the marriott to get a room in the wee hours of the morning after being dismissed from your property, we traveled from california to mobile for a wedding and was very very very inconvenienced by this action.
.affter having followed your late checkin procedure, we were very unhappy with those actions, and intend to seek legal advice on this matter .