Exterior

Reviews of Hampton Inn & Suites Mobile Providence Park/Airport

2.5 out of 5
Hampton Inn & Suites Mobile Providence Park/Airport
525 Providence Park Dr E, Mobile, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 477 out of 681 reviews" "
Rating 8 - Good. 144 out of 681 reviews" "
Rating 6 - Okay. 34 out of 681 reviews" "
Rating 4 - Poor. 22 out of 681 reviews" "
Rating 2 - Terrible. 4 out of 681 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable - nice hotel property.
Stayed 2 nights in Apr 2024

4/10 Poor

Lakisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated,
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review Lakisha, We're truly sorry that our facilities didn't meet your expectations during your visit. Your feedback helps us understand where we need to improve, and we're committed to updating our spaces to create a more enjoyable experience for our guests. We appreciate you sharing your thoughts with us and hope to have the chance to provide you with a better stay in the future.Sincerely,Hampton Inn Team

10/10 Excellent

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front dest were awesome! Had a great stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
We appreciate your review, Ivy,Our team takes pride in delivering exceptional service, and we're thrilled that they made your stay memorable. Your kind words encourage us, and we can't wait to welcome you back for another wonderful visit!Sincerely,Hampton Inn Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas K

Nice clean and friendly and centrally located.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you for your review, Thomas,It was truly a pleasure to welcome you to Hampton Inn & Suites Mobile Providence Park/Airport during your recent visit. It's wonderful to hear you had an enjoyable experience and that you appreciated our great location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the opportunity to host your next visit to the area.Sincerely,Hampton Inn Team

10/10 Excellent

Kristal

Very satisfied
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review, Kristal.We are thrilled to know that you had a wonderful experience at Hampton Inn & Suites Mobile Providence Park/Airport. It would be a delight to host you again in the future.Sincerely,Hampton Inn Team

10/10 Excellent

Suzette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and courteous
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review, Suzette,Being a part of your wonderful stay is the greatest compliment, and we're delighted you had the comfortable, welcoming experience we are known for. Please return to Hampton Inn & Suites Mobile Providence Park/Airport soon for another fantastic time. Sincerely,Hampton Inn Team

10/10 Excellent

Kimble

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property in a pleasant neighborhood. Staff was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review, Kimble.It's always a pleasure hearing from our guests. We're glad our friendly staff and nice location added to your experience. The next time you're in the area, please come see us again at Hampton Inn & Suites Mobile Providence Park/Airport!Sincerely,Hampton Inn Team

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa at the front desk was EXCELLENT!! Friendly, very welcoming and dedicated to her job. Saw her again in the morning. She was back because someone called off. She is an excellent employee and hopefully you all recognize that.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you for your review, Jill,Our team at Hampton Inn & Suites Mobile Providence Park/Airport works very hard to provide flawless customer service to our guests, so your compliments are much appreciated. We're glad you enjoyed your stay and hope to see you again soon!Sincerely,Hampton Inn Team

10/10 Excellent

michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in all ways.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for your review, Michele! We are so happy you had a wonderful experience at Hampton Inn & Suites Mobile Providence Park/Airport. Hopefully, your five-star review means you'll stay with us again; it would be an honor!Sincerely,Hampton Inn Team

10/10 Excellent

Becky

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Thank you for your review, Becky.We're thrilled you had an enjoyable experience, and we appreciate you giving us a perfect rating! It was a pleasure having you here, and we hope you return soon.Sincerely,Hampton Inn Team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The room, property, parking, and everything about the stay was outstanding as well. Excellent restaurants within two minutes of walking. 15 minutes away from the golf course. Gas station right across the street. Many dining options within 5 to 10 minutes by vehicle. Thank you!
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for your review, Arthur. It sounds like we helped make your visit to Mobile enjoyable and that you had all you needed during your stay. This is what we aim to do for all our guests, and we greatly appreciate you sharing your positive experience. Your compliments on our hospitality will be shared with our staff. Thank you again, and we hope that you will choose Hampton Inn & Suites Mobile Providence Park/Airport for future visits!Sincerely,Hampton Inn Team

10/10 Excellent

KRISTIN

Stayed 1 night in Jan 2024

8/10 Good

Melissa

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Convenient to airport. Easy check in and friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for your review, Melissa. We enjoyed hosting you at Hampton Inn & Suites Mobile Providence Park/Airport. You can always count on us for a stress-free travel experience with our seamless check-in and convenient location near the airport. Come back soon!Sincerely,Hampton Inn Team

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Great, except for the blinding lights outside
The hotel is okay, and the front desk staff were fantastic. Our primary complaint is that for some reason the hotel decided to have a massive spotlight blasting literally into our window all night long. It's not an accident, it's a feature for how they illuminate the building. We had to use a coat hanger to pinch the curtains shut to make the room at least a little bit dimmer. Very hard to sleep with that much light. Totally baffles me that such a spotlight on the outside of the building exists.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
We appreciate your review, Scott,It's great to know you enjoyed our exceptional customer service, though we're sorry to hear that our lighting disrupted your stay. Please know we'll share this feedback with the rest of our team so we can determine where improvements can be made. We're grateful for your candor, as guest satisfaction means everything to us. We look forward to hosting you again soon!Sincerely,Hampton Inn Team

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Thank you for your review, Holly! We're happy to hear that your stay with us was pleasant. Your kind praise is appreciated, and we hope you'll return!Sincerely,Hampton Inn Team

10/10 Excellent

Eddie

Traveled with family and small children
Liked: Cleanliness, amenities
Our room was perfect
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review, Eddie,It was such a pleasure to welcome you to Hampton Inn & Suites Mobile Providence Park/Airport! We're thrilled our accommodations were the highlight of our visit, and we appreciate you mentioning them to your fellow travelers. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hampton Inn Team

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Stayed 1 night in Nov 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had an easier registration. I told the hotel my name when I requested shuttle service from the airport to the hotel and my key was waiting for me when I got there. Every single employee, EVERY employee, was helpful and cheerful. I recommend this hotel highly.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 19, 2023
Thank you for your review, Kenn.We're thrilled our amazing staff made you feel welcome and that you appreciated such a smooth check-in experience. If you're in the area again, please come back to see us at Hampton Inn & Suites Mobile Providence Park/Airport!Sincerely,Hampton Inn Team

10/10 Excellent

Roger

Traveled with family
Liked: Amenities
Good service by all
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for your review, Roger,We're thrilled to hear you had a positive experience during your recent stay and that you appreciated the excellent hospitality our team provided. On behalf of us all at Hampton Inn & Suites Mobile Providence Park/Airport, thank you for sharing your kind comments and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Hampton Inn Team

10/10 Excellent

Steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was overall clean. Breakfast is 6-10 am. They made cookies for my daughters. Beds are not too bad, I have been in much worse. Pillow are a little soft for my liking, I prefer a little more firmness, but 2 pillows fix that. The tv, lights and outlets work. I am satisfied with my stay here. Check in was easy and great. There is a Japanese steakhouse across the street. Even though the airport is near by, never heard the planes.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for your review, Steven,We're delighted to hear you enjoyed your time with us at Hampton Inn & Suites Mobile Providence Park/Airport. We appreciate you highlighting what you loved about your stay for your fellow travelers. Your compliments mean a lot to us, and we look forward to the opportunity to welcome you back!Sincerely,Hampton Inn Team

10/10 Excellent

Claudia, Westcliffe

Liked: Property conditions & facilities
Clean, nice spacious room, good breakfast
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Thank you for your review, Claudia,We are delighted that you enjoyed the cleanliness and spaciousness of your room, as well as the breakfast. We hope to see you again soon at Hampton Inn & Suites Mobile Providence Park/Airport!Sincerely,Hampton Inn Team

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is showing its age and neglect. It has been a favorite of mine when I am in the area but the decline is hard to miss. The desk chair was dangerous. When you leaned back it would plunge down and come near turning over backwards. Also, the shower control handle would stay only straight up or straight down. Gravity would cause it to drop to down if placed on either side. In addition, the carpet is worn, the mattress needs to be replaced, and bits and pieces need fixing. The staff were welcoming and helpful as always. It looks like a money problem.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 4, 2023
We appreciate your review, John.The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team will be sure to look into your comments further and make changes where necessary. Please consider coming back to give us another chance soon, we know that we can impress you. Sincerely,Hampton Inn Team

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your review, Kristina.We are delighted to know you had such a wonderful stay at Hampton Inn & Suites Mobile Providence Park/Airport and appreciate you sharing your five-star review. It would be an honor to welcome you back any time you're heading back in our direction. Sincerely,Hampton Inn Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ALISON, Missoula

Stayed 1 night in Oct 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Royce, Birmingham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this motel a better rating except I stayed here last month and had a much better room for the same price. This time the shower was not as good. My wife and I had problems figuring out how the shower worked. The bed was uncomfortable. The bed was actually broken down on one side. The pillows were terrible. I give a good rating for being quiet and having a good air conditioner.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
We appreciate your review, Royce. It's good to know you enjoyed our quiet surroundings and efficient air conditioning. As a returning guest, your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Please allow us to host you again for the stay you expected in Mobile. Sincerely,Hampton Inn Team

10/10 Excellent

Rich

Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a football game at South Alabama, and the staff at the hotel made our stay a lot of fun. Our son plays for the visiting team, so the staff and us had fun talking about the game and enjoying a good-natured rivalry. We’ll definitely stay here again the next time we play the Jags!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Thank you for your review, Raymond. It was a pleasure to welcome you and your sons to Hampton Inn & Suites Mobile Providence Park/Airport, and we are thrilled you were impressed. We do have one of the best teams in the business, and they will be honored to know they helped make your stay so enjoyable. We look forward to seeing you again soon.Sincerely,Hampton Inn Team

10/10 Excellent

Holly

Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Stayed 2 nights in Sep 2023

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Royce, Birmingham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has the quietest rooms my wife and I have ever found. The side locking doors add a feeling of safety. The front desk personnel were always pleasant and helpful. We have stayed here before and will again.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Thank you for your review, Royce, It's great to know that you and your wife find our rooms peaceful and secure. We take pride in ensuring our guests feel safe and comfortable. Your kind words regarding our front desk personnel emphasize our commitment to top-tier service. Our staff looks forward to welcoming you back on your next visit.Sincerely,Hampton Inn Team

6/10 Okay

Roy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gym not kept clean, main bathroom not kept clean, limited towels for pool, all clearly areas not regularly monitored and kept tidy. Rooms ok, not as clean as one would want
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 6, 2023
We appreciate your review, Roy, It is disappointing to find that your experience did not match your expectations. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.Sincerely,Hampton Inn Team

10/10 Excellent

Angelita

Stayed 2 nights in Aug 2023

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, staff was responsive, I was in the King Suite, very spacious and relaxing!! FREE breakfast was plentiful, hot, and fresh! There was a wonderful sweet older woman who was on top of everything for the buffet & very friendly. My new hotel of choice when I am visiting this city!
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your review, Tammy.From our attentive service to our clean accommodations, we're so happy to know that everything about your visit impressed you and that you had a good time overall. Please come back and join us again soon. Sincerely,Hampton Inn Team

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Our best Hampton experience. Ideally located with well-kept grounds, we felt safe and relaxed. The staff was absolutely delightful! We will be back.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Thank you for your review, Keith.It was a delight to have you as our guest at Hampton Inn & Suites Mobile Providence Park/Airport and we are thrilled you enjoyed your stay. We appreciate you letting us know that our amazing team, great location, and wonderful hotel helped you have the relaxing visit you were hoping for and we are excited to know you'll be joining us again on future trips to the area.Sincerely,Hampton Inn Team

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, a little dated maybe. The staff were wonderful, property very clean. Breakfast was clean and tidy. Overall, an excellent place to stay
Stayed 1 night in Jun 2023
Response from General Manager on Jul 9, 2023
Thank you for your review, MichaelWe are so pleased to hear that you enjoyed our breakfast offerings and that our staff treated you to stellar service. We hope you visit us again soon for another excellent stay! Sincerely,Hampton Inn Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Need better manners.
All was good except room service coming around 8am beating on the door.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
Thank you for your review, Robert.We're glad your overall stay was pleasant, and we appreciate your feedback about housekeeping. Your comments will be shared with them for improvement. Should your travels bring you back to the area, we'd be happy to host you again.Sincerely,Hampton Inn Team

10/10 Excellent

Robert, Huntsville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from General Manager on Jul 2, 2023
Thank you for your review, Robert. We appreciate you letting us know you had a pleasant stay at Hampton Inn & Suites Mobile Providence Park/Airport. Our team looks forward to welcoming you back. Sincerely,Hampton Inn Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and quiet. The breakfast was delicious and had good choices. I really enjoyed the hot tea and cookies when we arrived. The only thing I didn’t like was the cleaning staff waking me on my last day at 9:30 to remind me check out was at 11:00. I’d rate the hotel 9 out of 10 and stay there again.
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 25, 2023
Thank you for your review, Jennifer.We're glad our quiet property and delicious food impressed you. Please accept our apologies, however, for any disruption from housekeeping. We'll keep your comments in mind, and we look forward to hosting you again at Hampton Inn & Suites Mobile Providence Park/Airport!Sincerely,Hampton Inn Team

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
Friendly front desk staff. Good quality hot coffee is always appreciated. Caffeinated coffee was missing from my room!
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you for your review, John.We're glad our friendly staff made you feel welcome and that your overall stay was pleasant. Our staff is always happy to provide you with any missing room amenities. Please come stay at Hampton Inn & Suites Mobile Providence Park/Airport again the next time you're in the area.Sincerely,Hampton Inn Team

10/10 Excellent

Bill

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from General Manager on Jun 15, 2023
Thank you for your review, Bill.It's a delight knowing you loved staying with us, and we greatly appreciate your high rating. It would be our pleasure to welcome you back in the future, so come and see us again!Sincerely,Hampton Inn Team

8/10 Good

Heidi

Stayed 1 night in Jun 2023

8/10 Good

Ruth, Tampa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress was not comfortable. Rooms could use updating but would definitely stay here again. Staff extremely friendly.
Stayed 3 nights in May 2023
Response from General Manager on May 31, 2023
Thank you for your review, Ruth.It's wonderful to know that our hospitable team left such a good impression on you, and we'll be sure to share your compliments with them. At the same time, we appreciate your feedback as to where we can look to make improvements. It was a pleasure having you here, and we hope you enjoyed your time in Mobile.Sincerely,Hampton Inn Team