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Reviews of Holiday Inn Express Fairhope, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fairhope, an IHG Hotel
19751 S Greeno Rd, Fairhope, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1002 reviews" "
Rating 8 - Good. 237 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, amenities
Well kept.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. The hotel was under renovation and the parking lot was taken up with containers so parking was limited.
Stayed 3 nights in Apr 2024
Response from AGM on Apr 18, 2024
Thank you for your feedback! We hope to welcome you back in the future!

8/10 Good

Edwin, Midland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction made it hard to get breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, great rooms. Stayed 1 night and would stay again when I'm in the area.
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
Thank you for your feedback! We are delighted to hear you enjoyed your stay, and look forward to welcoming you back in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved our stay at this hotel
Stayed 3 nights in Mar 2024
Response from AGM on Apr 11, 2024
Thank you for your feedback! We are delighted to hear you enjoyed your stay, and look forward to welcoming you back in the future!

10/10 Excellent

April M.

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from AGM on Apr 11, 2024
Thank you for your feedback! We are delighted to hear you enjoyed your stay, and look forward to welcoming you back in the future!

6/10 Okay

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no forewarning the property was under construction it started at 630 in the morning and end at 9 at night the construction workers used the elevator for everything witch was very inconvenient and mess by the time we left the elevator was barely operational very unprofessional and very disrupted not very pleased.
Stayed 5 nights in Mar 2024
Response from AGM on Mar 25, 2024
We apologize for the inconvenience you experienced with the renovations. We understand the disturbance it caused to your stay and are working to ensure a smoother experience for all future guest.

10/10 Excellent

LETITIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and had a great breakfast
Stayed 1 night in Mar 2024
Response from AGM on Mar 28, 2024
Thank you for your feedback! We hope to welcome you back in the future!

8/10 Good

Beverly

Traveled with partner
Front desk was very welcoming . Weather is still cool so looked like the pool could use a cleaning w new outdoor furniture. Free breakfast had a nice variety . Room was clean and comfortable
Stayed 1 night in Mar 2024
Response from AGM on Mar 28, 2024
Thank you for your feedback! We hope to welcome you back in the future!

10/10 Excellent

Michael

Traveled with group
Registration and check in were very easy. Had some changes after rooms were booked and it all went very smoothly!
Stayed 2 nights in Mar 2024
Response from AGM on Mar 25, 2024
Thank you for your feedback! We hope to welcome you back in the future!

10/10 Excellent

Howe P

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from AGM on Mar 25, 2024
Thank you for your feedback! We hope to welcome you back in the future!

6/10 Okay

Tomasz

Liked: Property conditions & facilities
The rooms were clean but not inviting. Tv was not working.
Stayed 3 nights in Feb 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! There was some noise from some workers but other than that it was a great stay.
Stayed 1 night in Mar 2024
Response from AGM on Mar 25, 2024
Thank you for your feedback! We hope to welcome you back in the future!

10/10 Excellent

Brion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress wasn’t super comfortable(felt a little old) but the condition of the hotel, the excellent staff made for a wonderful experience.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 25, 2024
Thank you for your feedback! We hope to welcome you back in the future!

2/10 Terrible

Maiselyn

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Bruce

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cover for AC controls broken reusable soaps for shower and sink towels old sheets warn out and did not fit propertly missing turn key to one of the lamp shade by left side of bed Just not presented as really clean and up to date. would not stay again.
Stayed 2 nights in Feb 2024
Response from AGM on Feb 22, 2024
We want to apologize for not meeting your standards. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Andury, Hollywood

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good property, elemental continental Breakfast but nice, staff attentive lack of amenities but overall was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had soft beds and sheets that felt wonderful. Staff was friendly and helpful. I also liked the daily room refresh.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

10/10 Excellent

pat

Stayed 2 nights in Jan 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice clean hotel at a fair price. Some construction storage made parking a challenge, but thats a temporary issue.
Stayed 1 night in Dec 2023

8/10 Good

Rod

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good property however should update interior
Stayed 1 night in Jan 2024
Response from AGM on Feb 22, 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was clean and comfortable. Breakfast was below average. They didn’t have enough food unless you were there early.
Stayed 5 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast, very clean room and lobby, bed was extremely comfortable.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Abhigya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
needed new matress badly
Stayed 4 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of problems with our trip (Not hotel related). The front desk was a huge help in getting our issues resolved. They were very easy to work with.
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! No complaints.
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and we will be back! Close to downtown ocean springs
Stayed 1 night in Nov 2023

10/10 Excellent

Al

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place. Will stay there again. (Minor dislike, breakfast eggs, omelets, biscuits were cold as just out of fridge.)
Stayed 3 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express FAIRHOPE-POINT CLEAR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express FAIRHOPE-POINT CLEAR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jada

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jules at the front desk went above and beyond for my family. Timber and Crystal were fabulous as well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann, Metairie

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newly built property so fresh and clean. Nice people as well.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express FAIRHOPE-POINT CLEAR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again! Parking was a little difficult in late evening but still able to find parking towards the back. My favorite part was their daily breakfast, delicious! Eggs, sausages, biscuits and gravy, lots of options! Staff was always very nice, we did ask the front desk to take our garbage out, as we were staying for 5 days, never took garbage out but not a big deal. Place was very clean and had a board with the local attractions!
Stayed 5 nights in Oct 2023
Response from Manager on Oct 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express FAIRHOPE-POINT CLEAR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Helayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Emily

Traveled with group
Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Carpet could use a good cleaning or replaced
Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
The facility was overall decent. Staff was friendly and overall a clean, safe facility. We had a suite for the fold out bed, but it was unusable as a bed as the mattress was horrible. The extended space wasn’t very functional as the two televisions were unusable at the same time since the rooms weren’t separated. The bathtub was very spacious but would’ve taken two hours to fill (hah) with the low water pressure. Breakfast was okay- a decent variety, but just meh. We would stay here again for convenience but maybe just book an adjoining room for the kids.
Stayed 1 night in Sep 2023
Response from Holiday inn on Oct 4, 2023
Thank you for sharing your stay experience with our future guests. We are delighted to hear that you enjoyed your stay.

10/10 Excellent

Kim, Jacksons Gap

Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean stay
Beautiful hotel, and friendly staff. The couch and chair weren’t comfortable for lounging. Yet everything else was great. Breakfast was typical and the eating area was clean.
Stayed 1 night in Sep 2023
Response from Holiday inn on Oct 4, 2023
Thank you for sharing your stay experience with our future guests. We are delighted to hear that you enjoyed your stay.