Outdoor pool

Reviews of Renaissance Mobile Riverview Plaza Hotel

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews" "
Rating 8 - Good. 205 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kisha

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Philip on Feb 27, 2024
Good day Kisha,Thank you for reviewing your recent stay. We are delighted to see that you enjoyed your time with us. Please know that your feedback is very much appreciated. We hope to welcome you back again in the future.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on Feb 12, 2024
Dear Brandy,Thank you for taking time out of your schedule to review your recent stay. Please know that your feedback is valued. We hope to welcome you back again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Philip on Feb 9, 2024
Dear Eric,Thank you for your five-star review. Please know that we value your feedback. We hope to welcome you back again in the future.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on Feb 9, 2024
Dear Summer,Thank you for taking time to review your recent stay. Please know that your feedback is important to us and will be shared. We look forward to having the opportunity to welcome you back again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philip on Feb 7, 2024
Dear Chris,Thank you for taking time out of your schedule to review your recent stay. Your feedback is much appreciated and will be shared with our team members. We hope to welcome you back again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Philip on Feb 7, 2024
Good day Mike,Thank you for your review. We value your feedback and your survey will be shared. Have a great day.

10/10 Excellent

Quincey

Stayed 1 night in Jan 2024
Response from Philip on Mar 25, 2024
Good day Quincey,Thank you for taking time to review your recent stay. We are pleased to see that you enjoyed your time with us. We look forward to welcoming you back again in the future.

2/10 Terrible

Haley

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No hot water. Freezing cold showers 0/10
Stayed 1 night in Jan 2024
Response from Philip on Jan 29, 2024
Dear Haley,Thank you for your review. I want to personally apologize for your recent experience while a guest of ours. Your feedback is very important to us and will be shared with leadership. I hope we have the opportunity to better serve you in the future.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Philip on Jan 22, 2024
Dear Matthew,Thank you for sharing your five-star review with the Expedia community. We are delighted to see that you enjoyed your stay. Please be sure to come back and see us again the next time you visit the city of Mobile. Have a great Monday.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all
Stayed 3 nights in Jan 2024
Response from Philip on Jan 16, 2024
Good day Harry,Thank you for sharing your feedback on your recent visit. Your survey will be shared with our team members. We hope to be your hotel of choice when your travels bring you back to Mobile. Have a great Tuesday.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Philip on Jan 16, 2024
Dear Christopher,Thank you for reviewing your recent stay. Your feedback is valued and much appreciated. We look forward to welcoming you back again in the future.

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Philip on Feb 2, 2024
Good day Yvonne,Thank you for reviewing your recent stay. We are delighted to see that you enjoyed your time with us. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

6/10 Okay

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay but the room wasn't as nice as you would expect beds were hard and pillows were horrible I will not stay there again
Stayed 2 nights in Jan 2024
Response from Philip on Jan 9, 2024
Dear Rhonda,Thank you for taking time to review your recent stay. We are disappointed to hear that our bedding package did not meet your expectations. Please know that your feedback is valued and will be shared with leadership. Have a great Tuesday.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Philip on Feb 9, 2024
Dear Jennifer,Thank you for your review. Please know that your feedback will be shared with our team members. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Philip on Jan 9, 2024
Dear Cynthia,Thank you for reviewing your recent stay with us. We are delighted to see that you had a positive stay. We hope to be your hotel of choice the next time you visit the city of Mobile.

10/10 Excellent

Kathy, Leroy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the last 25 years i have celebrated new years eve and new years day in Mobile Alabama and for the last 5 i have spent it a the riverview in downtown Mobile. I have enjoyed every minute of it.
Stayed 1 night in Dec 2023
Response from Philip on Jan 4, 2024
Dear Kathy,Thank you for reviewing your recent stay. We are delighted to see that we have been your hotel of choice for the last five New Years Eve celebrations in downtown Mobile. We hope to make it six years in a row. Please know that your feedback will be shared. Have a great day.

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walkable to events and dining. Comfortable beds. Reasonable price for hotel star rating even considering stayed during weekend for New Years. Would stay again.
Stayed 2 nights in Dec 2023
Response from Philip on Feb 2, 2024
Dear Carol,Thank you for reviewing your recent stay. Your feedback is much appreciated and will be shared. We hope to welcome you back again soon. Have a great weekend.

10/10 Excellent

Tawanda

Stayed 2 nights in Dec 2023
Response from Philip on Jan 4, 2024
Dear Tawanda,Thank you for your review. We hope to welcome you back again in the future. Have a great day.

10/10 Excellent

David

Traveled with partner
Stayed 1 night in Dec 2023
Response from Philip on Jan 4, 2024
Dear David,Thank you for your review. Your feedback is much appreciated. We look forward to having you back as our guest again in the near future.

2/10 Terrible

Kevin, Danville

Traveled with family
The hotel rents out party rooms on the floors where visitors are staying. Every night there was a party in this room right beside us that last late into the evening. Security had to come multiple times to try and quiet them down. Multiple times the party moved into the hallway. The hotel did nothing to try to correct the situation other than sending security when you called. This is a very inappropriate hotel policy, especially when you are traveling with a family. Would never stay here again.
Response from Philip on Dec 27, 2023
Good morning Kevin,Thank you for taking time to review your recent stay. I want to personally apologize to you for your experience. Our goal is to provide a peaceful, enjoyable stay and it is clear that we failed to accomplish this with you. For that I am truly sorry. Please feel free to contact me directly at 251.415.3068 if you would like to discuss your recent stay in more detail. Thank you again for your time and feedback. I can assure you it will be put to good use.Warm Regards

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisisa wonderful place very friendly staff
Stayed 2 nights in Dec 2023
Response from Philip on Dec 26, 2023
Dear mike,Thank you for taking time out of your schedule to review your recent stay. We are delighted to see that you enjoyed your time with us. We hope to welcome you back again the next time you visit the Mobile area. Have a great Tuesday.

6/10 Okay

Peter

Business traveler
Do you like of even love average? If so stay here. Average staff, average room (less than average bar area). To top it off head across the road (recommended by hotel staff) for a $100 steak dinner at 'The Royal Scam", yes that is the name and yes it was a scam. A royal ripoff for a meal that won't touch outback steakhouse. Just stay somewhere else.
Response from Philip on Dec 18, 2023
Dear Peter,Thank you for taking time to review your recent stay. We are disappointed to see that we did not meet your expectations. Please know that your feedback is valued and will be shared. We hope to have the opportunity to win back your trust the next time you are in the Mobile area.

10/10 Excellent

Alora

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. Clean and affordable.
Stayed 2 nights in Dec 2023
Response from Philip on Dec 22, 2023
Dear Alora,Thank you for taking time to review your recent stay. We are delighted to see that you enjoyed your stay. We look forward to having you back as our guest again in the future. Have a great Friday.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Philip on Dec 18, 2023
Dear Karen, Thank you for taking time to review your recent stay. We are delighted to see that you enjoyed your time with us. We hope to welcome you back as our guest again in the near future.

6/10 Okay

DANIELA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
3 star hotel
hotel is nice on the outside but very runned down on the inside inside room 3 star service at the restaurant very slow waited about a hour for our food.
Stayed 1 night in Dec 2023
Response from Philip on Dec 18, 2023
Dear Daniela,Thank you for your review. We are disappointed to see that we did not exceed your expectations. Please know that your feedback will be properly shared. We hope to win back your trust the next time you visit the Mobile area.

10/10 Excellent

Tosha

Stayed 1 night in Dec 2023
Response from Philip on Dec 18, 2023
Dear Tosha,Thank you for providing us feedback on your recent stay. We are delighted to see that you enjoyed your time with us. We do hope to be your hotel of choice the next time your travels bring you back to the Mobile area.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river, very high quality room!!
Stayed 1 night in Dec 2023
Response from Philip on Dec 18, 2023
Dear Sarah,Thank you for taking time to review your recent stay. Please know your input is valued and will be shared. We hope to welcome you back again soon.

10/10 Excellent

Bettye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Philip on Dec 18, 2023
Good morning Bettye,Thank you for your five-star review. Your time and feedback are very much appreciated. We hope to welcome you back the next time you visit Mobile.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Everything was top notch!
Stayed 2 nights in Dec 2023
Response from Philip on Dec 12, 2023
Dear Tracie,Thank you for sharing your recent experience. We are excited to see that our team delivered great service and that you enjoyed your time with us. We hope to welcome you back again soon.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities
Only negative the room doors close so loudly you are awakened!!!!
Stayed 3 nights in Dec 2023
Response from Philip on Dec 12, 2023
Good day Bruce,Thank you for reviewing your recent stay. I am disappointed to see that some of the surrounding doors disturbed you during your time with us. Please know that your feedback is valued and will be shared. We hope to be able to provide you a perfect experience the next time your travels bring you back to Mobile.

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and vary spacious.
Stayed 3 nights in Dec 2023
Response from Philip on Dec 12, 2023
Dear Lesley,Thank you for reviewing your recent experience at our property. We are delighted to see that you had a positive experience. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

10/10 Excellent

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to cruise port. Very nice room, the view was great. The check in was fast, it took less than 5 minutes to check in. The only issue we had was the next morning when we went down for breakfast the front desk lady, Kelly, said she didn't show we had breakfast vouchers. I had to prove to her we did. She acted snoody towards us, like we didn't belong there. Other than that everyone else treated us with the upmost respect and were very professional!
Stayed 1 night in Nov 2023
Response from Philip on Dec 12, 2023
Dear Les,Thank you for taking time out of your busy schedule to review your recent experience. We are excited to see that you had a positive check in experience and that your guest room met your expectations. Also please know that we will follow up internally regarding your interaction with breakfast vouchers. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

10/10 Excellent

Michelle

Enjoyed our stay. Very nice Hotel
Stayed 3 nights in Nov 2023
Response from Philip on Nov 30, 2023
Good day Michelle,Thank you for taking time out of your busy schedule to review your recent stay. We are delighted to see that you enjoyed your time with us. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Great views, great valet service
Stayed 1 night in Nov 2023
Response from Philip on Nov 29, 2023
Dear James,Thank you for providing feedback on your recent stay. Your comments are much appreciated and will be shared. We look forward to welcoming you back again in the future.

6/10 Okay

Karen

Liked: Cleanliness
Nothing special for a Renaissance. Food was meh. When I asked for a bottle of water you would have think I asked for a bottle of Dom. There’s another Renaissance around the corner. Stay there.
Stayed 1 night in Nov 2023
Response from Philip on Nov 29, 2023
Dear Karen,Thank you for your review. We are disappointed to see that your stay did not exceed your expectations. Please know that your feedback is valued and will be shared accordingly. We hope to have the opportunity to win back your trust the next time your travels bring you back to the Mobile area.

10/10 Excellent

ruel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Philip on Nov 29, 2023
Dear Ruel,Thank you for your five-star review. Please know that your feedback is much appreciated and will be shared. We hope to welcome you back again in the future.

10/10 Excellent

Kyle

Business traveler
Liked: Amenities, property conditions & facilities
It was a great spot.
Stayed 4 nights in Nov 2023
Response from Philip on Nov 20, 2023
Dear Kyle,Thank you for sharing your recent experience with the expedia community. Your feedback is much appreciated. We hope to have you back as our guest again in the near future.

10/10 Excellent

Carl M

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Nov 2023
Response from Philip on Nov 21, 2023
Dear Carl,Thank you for your review. Your feedback is valued and will be shared. We hope to welcome you back to our property again in the future. Have a great Tuesday.

10/10 Excellent

Mike

Traveled with family
The staff was excellent and very accommodating.
Stayed 1 night in Nov 2023
Response from Philip on Nov 29, 2023
Dear Mike,Thank you for taking time to review your recent experience. We are delighted to hear that you received great service during your stay. Please know your comments will be shared. We hope to welcome you back again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable experience all-round
Stayed 3 nights in Nov 2023
Response from Philip on Nov 19, 2023
Dear Joseph,Thank you for taking time out of your busy schedule to review your recent stay. We are delighted to see that you enjoyed your stay with us. We look forward to seeing you again the next time your travels bring you back to Mobile.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Philip on Nov 16, 2023
Dear Kevin,Thank you for taking time to review your recent stay with us. Your feedback is much appreciated. We hope to welcome you back again in the near future.

10/10 Excellent

BettyJo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Philip on Nov 14, 2023
Dear BettyJo,Thank you for your five-star review. Your feedback is much appreciated and will be shared. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

8/10 Good

Leon

Liked: Cleanliness, property conditions & facilities, room comfort
No housekeeping - Even at Premium Rates
Great beautiful hotel, with pleasant staff. Only complaint was their failure to clean our room even once during a 3 night stay (yes, we requested it). 2 hours after I called down inquiring as to why the room had not been cleaned (after being out all day), housekeeping showed up. By that time we had cleaned it ourselves (I grabbed some towels and supplies off of a unmanned housekeeping cart).
Stayed 3 nights in Oct 2023
Response from Philip on Oct 31, 2023
Dear Leon,Thank you for providing us with feedback on your recent stay. I want to personally apologize for not receiving stayover service while staying with us. This is not our standard and I can assure you that we will look into this to find out what happened and to ensure this does not happen again moving forward. I hope we get the opportunity to welcome you back again and regain your trust.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Check in was easy and Jasmin made it a wonderful stay!!!!
Stayed 1 night in Oct 2023
Response from Philip on Oct 27, 2023
Dear Oliver,Thank you for sharing your feedback on your recent stay. Your feedback is very important to us. Please know that your comments have been shared with Jasmin. We are very fortunate to have her on our team. We hope to see you back again soon. Have a great weekend.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 1 night in Oct 2023
Response from Philip on Oct 23, 2023
Dear James,We greatly appreciate you sharing your positive feedback on your recent stay. Your comments are important to us and will be shared with our team members. We hope you elect to stay with us again the next time your travels bring you back to the Mobile area.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Philip on Oct 17, 2023
Dear Jennifer,Thank you for sharing your positive review with the expedia community. Your feedback is very important to us. We hope to have the chance to welcome you back again in the future.

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and the location very convenient.
Stayed 2 nights in Oct 2023
Response from Philip on Oct 16, 2023
Good day Luis,Thank you for taking time out of your day to provide feedback on your recent stay. Your feedback is important to us and will be shared with our team. Have a great Monday.

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Philip on Oct 16, 2023
Dear Caryn,Thank you for your review. Please know that your feedback is very important to us. We hope to be your hotel of choice the next time your travels bring you back to Mobile.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in clean safe quiet area, the staff was very professional, and the hotel and room we're very clean.
Stayed 1 night in Oct 2023
Response from Philip on Oct 27, 2023
Dear Yolanda,Thank you for sharing your positive experience with the Expedia community. We are delighted to see that you had a great stay with us. Please know that your comments will be shared with our team. We hope to welcome you back soon.

10/10 Excellent

Felicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Philip on Oct 16, 2023
Dear Felicia,Thank you for taking time to review your recent stay. We greatly appreciate your business and hope to welcome you back again soon. Have a great week.