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Reviews of The Battle House Renaissance Mobile Hotel & Spa

4 out of 5
The Battle House Renaissance Mobile Hotel & Spa
26 N Royal St, Mobile, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 740 out of 1000 reviews" "
Rating 8 - Good. 168 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, convenient location, staff is very nice and helpful.
Stayed 1 night in Mar 2024
Response from D.O.O. on Apr 1, 2024
Thank you for these great comments and the 5 out of 5 ranking

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful. One went above and beyond, sending us a nice anniversary dessert.
Stayed 2 nights in Mar 2024
Response from D.O.O. on Mar 28, 2024
Thank you for sharing this momentous occasion with us.

10/10 Excellent

Becky

Traveled with family
Liked: Property conditions & facilities
The small pub with the piano player was wonderful. He was so friendly and a great musician.
Stayed 1 night in Mar 2024
Response from D.O.O. on Mar 25, 2024
John Anthony is great, thank you

10/10 Excellent

EDDIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence as always Olga at the Trellis Room is Superb
Stayed 2 nights in Mar 2024
Response from D.O.O. on Mar 4, 2024
Thank you, we think Olga is the best.

8/10 Good

Donna Michelle

Stayed 1 night in Feb 2024
Response from D.O.O. on Mar 25, 2024
we will work to get the 5 on your next visit

10/10 Excellent

Luc, KENNESAW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Battle House is impressive in terms of service, decor, history, and dining. The hotel is quiet in the evening( except, perhaps, in the piano bar at the Tavern Grill!), and it is easy to unwind and enjoy the views of themport/ downtown. The hotel is within easy walking distance of downtown, the port, the museum, the cathedral; however, I would caution solo travelers against walking alone late at night. The hotel,is easy to access, and easy to exit, and the valet service is superb. If you are looking for a home away from home in Mobile, you cannot do better than the Battle House.
Stayed 1 night in Feb 2024
Response from D.O.O. on Feb 29, 2024
We appreciate your 5out of 5 rating and this great review.

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D.O.O. on Feb 19, 2024
Thank you for the 5 out of 5 rating

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from D.O.O. on Mar 25, 2024
Thank you for the 5 out of 5

10/10 Excellent

wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D.O.O. on Feb 7, 2024
thank you for the 5 out of 5

10/10 Excellent

Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from D.O.O. on Feb 6, 2024
Thank you for the 5 out of 5

10/10 Excellent

Rhyiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Jan 2024
Response from D.O.O. on Jan 29, 2024
Thank you for the 5 out of 5

6/10 Okay

Rhanya

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from D.O.O. on Jan 29, 2024
please let me know what we could have done to make your stay more enjoyable?

8/10 Good

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for Mardi Gras. It was an easy walk everywhere and the parade went right in front of the hotel. Very nice place to stay and very comfortable bed.
Stayed 1 night in Jan 2024
Response from D.O.O. on Jan 29, 2024
Thank you for this great review

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from D.O.O. on Mar 25, 2024
thank you for the 5 out of 5

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was ok for the price but wouldnt stay there again. Price too high for the service, the food was ok but not great. Got squirted in my eye by the conditioner in the shower that shot straight out and upward. Glad it didnt do any damage.
Stayed 3 nights in Jan 2024
Response from D.O.O. on Jan 29, 2024
I apologize about the Conditioner getting in your eye. We will take a look at the shower amenities and correct this issue.

8/10 Good

Kimbra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the hotel because it is convenient and very lovely. However, check in was difficult because our room wasn't ready. They never called us to let us know when it was ready as promised and when we came back we had to stand in line again. The worse part was that I paid through Expedia ahead of time, but Battle House charged me again. It has taken me over a month to get a refund and the only reason I got it finally is because I got the credit card company involved. Be very careful if you pay before you check in because you may find that you've paid double!
Response from D.O.O. on Jan 29, 2024
I apologize about the payment issue, we will get this corrected.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that the bar/restaurant was open during Christmas. as nothing nearby was. Thank you for that. One staff member at the restaurant was, however, working while quite sick - not cool. But otherwise a great experience.
Stayed 2 nights in Dec 2023
Response from D.O.O. on Jan 23, 2024
Thank you for this nice review, I will look into this issue and get it corrected.

10/10 Excellent

Luc, KENNESAW

Stayed 1 night in Dec 2023
Response from D.O.O. on Jan 29, 2024
Thank you for the 5 out of 5

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from D.O.O. on Dec 31, 2023
Thank you for the 5 out of 5 rating

6/10 Okay

Steve

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expensive and dirty
$400 for a night’s stay, with tax added, is an expensive night for a room where the toilet wallpaper is stained and peeling, a shower that barely works and carts full of paint pots in the hallway. Bed was fine, but everything just felt grimy. Bathroom was gross.
Stayed 1 night in Dec 2023
Response from Kelsey Tobias on Dec 31, 2023
Dear Steve,Thank you for taking a moment to review your most recent stay at the Renaissance Battle House Hotel. I'm disappointed to learn of the issues your experienced during your visit. I've shared your feedback with our leadership teams to ensure that your experience was an isolated incident moving forward. We hope you give us another opportunity to better serve you on your future travels to Mobile.Warm regards,Kelsey

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the heated pool and staff.
Stayed 2 nights in Dec 2023
Response from D.O.O. on Dec 31, 2023
Thank you so much for these wonderful comments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Battle House hotel.
Great hotel. Great staff. Pillows suck. I mean they’re so bad. Not just this hotel but every hotel. I mean why is this? Also, thermostat only allows room guest to have limited control.
Stayed 2 nights in Dec 2023
Response from D.O.O. on Dec 26, 2023
Thank you for the comments, we will look into getting new pillows.

4/10 Poor

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Downgraded my room without telling me.
I booked the side balcony suite so we could have a balcony to get fresh air on. Our road trip was long and we wanted to relax in the room and order room service. They downgraded my room without telling me. I called the front desk to address my issue and the young man was nice but they only offered us breakfast vouchers. It’s the holidays and they are busy so I get it. Unfortunately the person working the breakfast bar just kept saying I only had a $10 coupon in my hand. The whole situation was kind of tacky. My husband and I just gave the coupon to someone coming in for breakfast and left without eating. I was not refunded any amount for the room they put me in and we paid $360 for one night. We will not be coming back.
Stayed 1 night in Dec 2023
Response from D.O.O. on Dec 26, 2023
I apologize for your less than excellent stay, we will get this corrected.

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No coffee in the rooms. Coffee isn't available in the hotel until 6:30. I was awake for 2 hours before I could have any coffee. Probably won't stay there in the future due to this.
Stayed 1 night in Dec 2023
Response from Kelsey Tobias on Dec 25, 2023
Dear Thomas,Thank you for your feedback concerning your recent stay at the Battle House Renaissance Hotel. I've shared your review with our housekeeping leadership team to ensure that the lack of coffee in the room is an isolated incident moving forward. We hope you enjoyed your stay otherwise and hope for the opportunity to welcome you back to Mobile on your future travels.Best regards,

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from D.O.O. on Feb 7, 2024
Thank you for the 5 out of 5

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from D.O.O. on Dec 26, 2023
Thank you for the 5 out of 5

8/10 Good

Lynda

Very nice hotel with very friendly staff. Had a spa treatment with Brad which was phenomenal.
Stayed 1 night in Dec 2023
Response from D.O.O. on Dec 26, 2023
Thank you so much for your kind words about our staff member.

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was AMAZING!
Stayed 3 nights in Nov 2023
Response from D.O.O. on Nov 30, 2023
We are delighted to hear that you had such an amazing time.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite place to stay
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 30, 2023
Thank you for the wonderful comments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 19, 2023
Thank you for the 10 out of 10

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful and beautiful.
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 19, 2023
We are delighted to know that you had such a fantastic time. We look forward to your return.

10/10 Excellent

Megan, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great team of people
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 15, 2023
We appreciate your kind words about our team.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service on this visit was impeccable! I really enjoy having the varied dining options without having to leave the safety of the hotel.
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 15, 2023
Thank you for the great review, We are delighted to hear that you enjoyed our dining options

10/10 Excellent

Kellie

Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 14, 2023
Thank you for the 10 out of 10

2/10 Terrible

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People running in the halls, drunk people screaming on the balconies at all hours of the night! Never again!!!
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 13, 2023
I apologize for the noise, we like every guest to have an enjoyable stay with no issues. I apologize for falling short of this goal and I do hope you give us another chance to serve you better.

10/10 Excellent

Locy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from D.O.O. on Nov 7, 2023
Thank you for the 5 out of 5 stars

10/10 Excellent

Jayme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, safe hotel, beautiful spa
Stayed 1 night in Oct 2023
Response from D.O.O. on Nov 6, 2023
Thank you for your kind words

6/10 Okay

Phillip

Liked: Staff & service
Disliked: Property conditions & facilities
Meh, Kind staff, crummy conditions
Wedding night stay. The staff was very nice. Was a little surprised that food dropped off was not placed in the fridge so it sat out for hours and was unsafe to eat. The hotel is sad. Dated. Dingy. For such a focal point of the city, it is badly in need of updating. Not worth the price.
Stayed 1 night in Oct 2023
Response from D.O.O. on Nov 6, 2023
I apologize that your stay was anything less than a great experience. I do hope you give us another chance to serve you better in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel B+
We were unaware the hotel had two separate towers. My wife is handicapped, and the distance from the check in to our room made it difficult. There was no coffee pot in the room, which was disappointing to the staff, however, was very friendly, and tried to help where they could.
Stayed 1 night in Oct 2023
Response from D.O.O. on Nov 6, 2023
I apologize that your wife had to walk such a long way.

10/10 Excellent

Elizabeth

Stayed 5 nights in Oct 2023
Response from D.O.O. on Oct 27, 2023
Thank you for the 10 out of 10

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good weekend!
Stayed 2 nights in Oct 2023
Response from D.O.O. on Oct 23, 2023
Thank you for the greta comments

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent
Stayed 1 night in Oct 2023
Response from D.O.O. on Oct 23, 2023
Thank you

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort
Terrible and I didn’t get any money back.
We were first sent to the wrong room and someone was in there. The second room we were sent to was dirty… there was dental floss and women’s hygiene items in the bathroom garbage. The sink looked like someone dumped dirt in it. Our third room was an upgrade but the air kept turn off during the night.
Stayed 1 night in Oct 2023
Response from D.O.O. on Oct 27, 2023
I apologize for the issues, we will get them corrected

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location in Downtown Mobile
Perfect Location in Downtown Mobile. Service level was great and valet service was flawless.
Stayed 4 nights in Sep 2023
Response from D.O.O. on Sep 28, 2023
Thank you for this wonderful review, We think you are perfect too!!

10/10 Excellent

CHERYL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Margie the bartender was wonderful!
Stayed 1 night in Sep 2023
Response from D.O.O. on Sep 25, 2023
Thank you, we appreciate your shout out to Margie.

10/10 Excellent

Sarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful with directions and dining options. The hotel room was roomy and in pretty good condition. The bed and pillows were amazing. The bathroom needed a little maintance with the wall paper and flooring.
Stayed 2 nights in Sep 2023
Response from D.O.O. on Sep 25, 2023
Thank you for your kind words about our staff and hotel, we will work on getting that bathroom perfect.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to down town restaurants. Love the hotel room and customer service.
Stayed 1 night in Sep 2023
Response from D.O.O. on Sep 25, 2023
Thank you we love you too!!

6/10 Okay

Rosemarie

Business traveler, Traveled with partner
Poor lighting.
Stayed 1 night in Sep 2023
Response from D.O.O. on Sep 19, 2023
I apologize about the poor lighting we will correct this for you and all other guest.

10/10 Excellent

Aqualyn

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from D.O.O. on Sep 19, 2023
Thank you for the 10 out of 10