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Reviews of TownePlace Suites By Marriott Mobile

2.5 out of 5
TownePlace Suites By Marriott Mobile
1075 Montlimar Dr, Mobile, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 62 out of 156 reviews" "
Rating 8 - Good. 48 out of 156 reviews" "
Rating 6 - Okay. 26 out of 156 reviews" "
Rating 4 - Poor. 10 out of 156 reviews" "
Rating 2 - Terrible. 10 out of 156 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was exemplary; it was the issues that we encountered before arriving. I received an email stating there were issues with the plumbing and that they sent us to a sister property. I was told to call and give them my credit card number. When I called, Rochelle said she knew nothing about it. She put us on hold and never came back. We called again, and she was rude. She told us she only had two nights available, and we were staying four nights. We called TownePlace back and spoke to the GM, and we were told the situation. She said we could come and she would discount our room. However, I did not get a discount. The televisions in the bedrooms would not work, so maintenance changed the boxes, but they would not cut off. In the bedroom I was in, the television volume would not go up or down nor mute. These issues did not allow for good rest and meditation. At the end of it all, the stay was not enjoyable.
Stayed 4 nights in Mar 2024

4/10 Poor

Bill

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
TV didn’t work. Tried to call office. Phone didn’t work. Had to change into a room in a different building at 11pm!!
Stayed 1 night in Feb 2024

8/10 Good

ED VINCENT, DETROIT

Stayed 6 nights in Nov 2023

2/10 Terrible

Linda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We like the location of the property.
Stayed 3 nights in Sep 2023
Response from J on Sep 12, 2023
Thanks for choosing Marriott!

2/10 Terrible

Alveta

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Stay
I will never book at this hotel again. TVs did not work, dirty drawers in kitchen and bathroom, damp smell to room, never pucked up trash or replenished towels. NOT Marriott standard at all.
Stayed 2 nights in Sep 2023
Response from J on Sep 12, 2023
Good morning,So sorry you had a bad stay. Please give us another try if you are in the area again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Todd L. Hagerty ~ GM on Jun 26, 2023
Thank you for staying with us at TownePlace Suites. We hope to see you next time.

8/10 Good

Justin

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Beds were small and worn out. Breakfast was not much to be desired. Convenient for why we were in town but not did the price
Stayed 1 night in May 2023
Response from Todd L. Hagerty ~ GM on May 15, 2023
Thank you for staying with us and thank you for sharing your feedback. We will share it with the team.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doing better
Area not the greatest but clean with no issues!
Stayed 5 nights in Apr 2023
Response from Todd Hagerty ~ General Manager on Apr 10, 2023
Thank you for staying with us.

8/10 Good

ED VINCENT, DETROIT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 5 nights in Mar 2023
Response from Todd Hagerty ~ General Manager on Apr 10, 2023
Thank you for staying with us. We hope to see you on your next trip.

10/10 Excellent

Jakirah

Stayed 7 nights in Feb 2023
Response from Todd L. Hagerty ~ GM on Mar 13, 2023
Thank you for staying with us and taking the time to give us a score. We hope you have a great week.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Todd Hagerty ~ General Manager on Jan 13, 2023
Thank you for staying with us and taking the time to give us a score. What could we have done differently to increase your experience?

10/10 Excellent

Taniah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Todd ~ GM on Jan 5, 2023
Thank you for staying with us and thank you for the great score!Happy New Year

10/10 Excellent

martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quick check in .
Stayed 1 night in Jan 2023
Response from Todd ~ GM on Jan 5, 2023
Thank you for staying with us and thank you for the great score, 5 out of 5, and your nice comments. Happy New Year

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Todd ~ GM on Jan 3, 2023
Thank you for scoring us a 10!

8/10 Good

Gayle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was very friendly, room , lobby and hallways were clean. Only disappointment was our first room the heat, the bedroom lights and phones didn't work. So Ms. Jennifer moved us to another room. That room was better. Refrigerator was rusted on the outside and microwave were rusted inside in both rooms so we didnt use them. Peeling paint on the doors....but overall ok.
Response from Todd ~ GM on Jan 3, 2023
Thank you for staying with us. Happy New Year

8/10 Good

Tiffany

Traveled with family and small children
Liked: Staff & service, amenities
Checking in with a pleasant staff member, parking was fine, the hotel looks like someone tried to get it looking better but they used the cheapest materials. Shower had a space from the wall to the shower, my husband showered, quickly but the kids and myself went to my family’s house. I found an open, empty, condoms wrapper in the drawers and someone’s dirty socks and work clothes. I ALWAYS bring a candle for our hotel rooms, I suggest you do as well. The staff was very sweet and smiling so that made the stay so much better. Not a lot of places have staff that talk to you and smile! The egg omelet was delicious!!! This place has potential, just the higher ups need to not be so cheap, your staff is great so make this place great too!
Response from Todd ~ GM on Dec 19, 2022
Thank you for your insight. I will share with the team.

8/10 Good

Tsung-Hao

Stayed 1 night in Nov 2022
Response from Todd ~ GM on Mar 16, 2023
Thanks

10/10 Excellent

Joseph, Hoover

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jul 2022
Response from Todd ~ GM on Jul 27, 2022
Thank you for staying with us and rating your stay.

10/10 Excellent

SANDY

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling and tired but the staff was so friendly and accommodating. That went a long way for me
Stayed 1 night in Jul 2022
Response from Todd ~ GM on Jul 22, 2022
Thank you for staying with us. We appreciate your comments.

2/10 Terrible

Nadja

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was given a wheelchair accessible room, which is NOT what I booked. The room was dirty, not renovated like the pictures. Tub was dirty with hair in it & a broken drain plug. Refrigerator covered in rust & water leaked through the cracks in the kitchen floor.
Stayed 3 nights in Jul 2022
Response from Todd ~ GM on Jul 18, 2022
Thank you for staying with us we are sorry that the room was not up to our standards. I will share you comments with the maintenance & housekeeping managers.

2/10 Terrible

Keisha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible - Don’t stay here
This hotel is run down and not kept up. It’s not clean. It was disgusting.
Stayed 2 nights in Jul 2022
Response from Todd ~ GM on Jul 5, 2022
We are sorry that you did not like your stay. We will pass you comments on so we can improve.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom suite for only one night, but we didn't have any issues during our stay. The front desk staff were very friendly and check in was easy. The room was on the smaller side, but having separate bedrooms was nice. Both rooms and the bathroom were clean and the beds were comfortable. There is a small kitchen area which was nice for coffee in the morning (we bring everything with us, including a small Keurig). Everything seems clean, but somehow the outside of the refrigerator is rusting. Not sure how that happens since the inside was clean, but it's not a good impression when you walk in. The property was quiet and we felt safe there. The hallway going into our building could have used a vacuum and some WD-40 on the front door hinges, but overall, everything was fine. We would stay here again.
Stayed 1 night in Jun 2022
Response from Todd ~ GM on Jul 2, 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ac only stayed at 56 degrees they told us out of linen for sofa bed we paid 300 for one night cable didnt work refrigerator rusted. Only positive was staff were great. A LOT OF MALE DRAG ESCORTING GOING ON
Stayed 1 night in May 2022
Response from Todd ~ GM on May 16, 2022
Thank you for staying with us and going over your concerns during your stay. We will share with the staff so we can improve.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the channels on the tv did not work all the time. Of my stay all channels work, 30% of the time.
Stayed 12 nights in May 2022
Response from Todd ~ GM on May 16, 2022
Thank you for staying with us. We are sorry that the TV provider was having issues.

8/10 Good

Marvin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nasty carpet/rusty fridge
I stayed 2 nights at this location very nice on the outside, once I was in rm #210 it smelled clean I notice tile from the door to the kitchenette and then there was carpet after being in the room I noticed my white socks were like sticking to the tile and carpet my socks was starting to turn dark grey/black, made my first trip into the kitchen and notice what I thought was designs on the stainless steel fridge was actually rust from top to bottom and on the sides
Stayed 2 nights in Apr 2022
Response from Todd ~ GM on Apr 27, 2022
Dear Marvin, Thank you for staying with us. We have shared your comments with the Executive Housekeeper so we can avoid this from occurring in the future.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice room. Newly remodeled. I would stay here, again.
Stayed 1 night in Apr 2022
Response from Todd ~ GM on Apr 25, 2022
Dear Jamie, Thank you for staying at the TownePlace Suites Mobile. We appreciate the rating and your comments.

8/10 Good

Jessica

Stayed 1 night in Apr 2022
Response from Todd ~ GM on Apr 28, 2023
Thank you for staying with us

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Apr 2022
Response from Todd ~ GM on May 2, 2022
Thank you for staying with us

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2022
Response from Todd ~ GM on Apr 14, 2022
Dear Pedro, Thank you for staying with us, We appreciate you choosing our hotel and rating your visit.

8/10 Good

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Todd ~ GM on Mar 30, 2022
Thank you for staying with us and taking the time to give us a score. If you have time what one or two things could we do differently that would increase the score to a "9"

4/10 Poor

Peter

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No water in the bathroom sink, requested maintenance repair twice, never repaired. Difficult to shave under the kitchen faucet.
Stayed 2 nights in Mar 2022
Response from Todd ~ GM on Mar 30, 2022
Thank you for staying with us. We are so sorry for the low water at the bathroom sink. Can you confirm the room that you were in (or the full name on the reservation) so we can check the bathroom sink?

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Awesome hotel. B
Stayed 1 night in Feb 2022
Response from Todd ~ GM on Feb 14, 2022
Thank for staying with us at TownePlace Suites Mobile. We appreciate your time to leave us a review.

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a long business stay
Good location if you want a bit more room thana plain jotel room
Stayed 1 night in Jan 2022
Response from Todd ~ GM on Jan 30, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Troy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clutch!
It was a last minute selection and it worked out great for the crew and myself. Needed a 2br suite and they are one of the few that can accommodate.
Stayed 1 night in Jul 2021
Response from Todd ~ GM on Aug 1, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms appear to be newly renovated. Halls and room had a bad smell - smoking, food, etc. Room 317 next to us was awful. Hotel left the door propped open for the day and left a cleaning cart in front of our room. Guests kept propping open the building doors late at night to let other people in. We would shot it and then they would prop it back open again which caused concern for safety.
Stayed 4 nights in Jul 2021
Response from Todd ~ GM on Jul 19, 2021
Thanks for staying with us. We appreciate your feedback! Safety is a concern of our and we will look into your comments.

4/10 Poor

Tyler R

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly but not working
Staff was very friendly. My room didnt have any water pressure in the shower, and made it for a horrible morning. Air conditioner in 1 room was operated differently than another room. Was locked outside the door for over an hour for maintenence to change the batteries in the door lock. No parking because one customer parked in 2 spots and another parked in the roadway blocking spots.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Todd ~ GM on Jul 19, 2021
Thanks for staying with us. We appreciate your feedback! If you have time we would love to hear what your concerns where or what we could have done to improve our score.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hall way smelled like some took a $h!t in it the whole week i was there. The room was fairly decent. My oven was broken and stove top could barely cook my eggs. But overal it was meh. Just okay.
Stayed 11 nights in Jun 2021
Response from Todd ~ GM on Jun 22, 2021
Dear Anonymous, Thank you for staying with us and I would like my maintenance team to look at the stove and oven in you room. Can you tell me the name on the reservation or if you remember the room number. Thank

2/10 Terrible

Verified traveler

Traveled with family and small children
We waited for a couple of hours to get out two rooms that we had reserved and finally I had them to cancel them. There was ten of us 5 adults and 5 children. I was furious but they let the kids play in the pool while we waited before we had to cancel and go somewhere else.
Stayed 1 night in Jun 2021
Response from Todd ~ GM on Jun 16, 2021
We are very sorry that we could not get you checked at an appropriate time. I double checked that your reservation was cancelled with out penalty from the hotel. Did you get your refund from Expedia?

8/10 Good

roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Todd ~ GM on Jun 7, 2021
Thanks for staying with us. We appreciate you giving us a score.

10/10 Excellent

Verified traveler

Liked: Staff & service
Good
Stayed 1 night in Jun 2021
Response from Todd ~ GM on Jun 7, 2021
Thanks for staying with us. We appreciate you giving us a score.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty dishes and linen in room. Shower clogged nasty hair. Room smelt like chemical smell.
Stayed 1 night in May 2021
Response from Todd ~ GM on Jun 1, 2021
Thank you for staying with us. I'm sorry we did not meet your expectations. If you are welling to share your room number or name then we could look into your issues.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was disappointed that there wasn’t any housekeeping for the entire week. There were no household cleaning supplies like broom, dustpan, cleaner, etc. otherwise the room was nice and clean. The staff was very friendly, and helpful.
Stayed 7 nights in May 2021
Response from Todd ~ GM on May 18, 2021
Thank you for choosing to stay with us. We are sorry for the inconvenience. regarding housekeeping services. Did any of the staff ask if you wanted schedule housekeeping service? Thank you again for communicating the positive as well as the opportunities.

6/10 Okay

Alvin

Traveled with group
Liked: Staff & service
Stayed 2 nights in May 2021
Response from Todd - GM on May 18, 2021
Thank you for staying with us at TownePlace Suites Mobile. We are sorry that your stay was not exceptional. If you are willing to share, can you tell me what we could have done to improve your stay.

4/10 Poor

Verified traveler

Stayed 1 night in May 2021
Response from Todd - GM on May 17, 2021
Thank you for staying with us. I'm sorry we did not meet your expectations. If you are welling to share some details about your stay that would be helpful.

8/10 Good

Leonald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Need a day refunded
It was good. I went home a day earlier and checked out a day earlier due to work.
Stayed 3 nights in Apr 2021
Response from Todd ~ GM on May 3, 2021
Thank you for staying with us and we hope to see you next time. Our goal is to be a "9" or a "10". What can we do next time to improve our service?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was GREAT! The staff and the room was great. I will definitely make this my hotel of choice when in town.
Stayed 2 nights in Mar 2021
Response from Todd Hagerty ~ GM on Mar 18, 2021
Thank you so much for staying with us and giving us such a great comment. I will share it with the staff.

4/10 Poor

Judy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Todd ~ GM on Aug 19, 2020
Thank you for staying with us, We hope to see you again.

10/10 Excellent

Cheryl, Duluth,GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. The staff was excellent. Very friendly and helpful. We came to Mobile for Mardi Gras. The staff had packets with parade times and routes. The hotel was clean. We were told a renovation was to begin shortly. We would highly recommend this property.
Stayed 2 nights in Feb 2020
Response from Deloris Patterson on Feb 24, 2020
Good Afternoon Cheryl, I am so pleased that you enjoyed your stay here with us. We are starting our renovation very soon and if you're every in the area again please stop by to see the new changes that we will be making. Thank you for choosing TownePlace Suites for your lodging needs. Deloris Patterson Front Desk Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Todd ~ GM on Feb 2, 2020
Thanks for staying with us. We appreciate your feedback!