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Reviews of Holiday Inn Express and Suites Modesto, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Modesto, an IHG Hotel
4300 Bangs Ave, Modesto, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on Apr 17, 2024
Jose, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

AMANDIP

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, and accomodation
Stayed 5 nights in Apr 2024
Response from Owner on Apr 15, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Fredy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on Apr 11, 2024
Fredy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are always comfortable. The staff is very friendly and I think it’s one of the better hotels around.
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Fernando, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Lainey

Liked: Cleanliness, staff & service, property conditions & facilities
Pool wasn’t working and there was no communication prior it couldn’t be used.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 7, 2024
Hello,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right off the highway, easy to find, the staff was very welcoming & always had a smile, room was clean. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Owner on Apr 3, 2024
Kathryn, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in process was very smooth, the staff was welcoming, kind, and efficient. The property is well kept, clean, and the food was prepared nicely.
Stayed 1 night in Jan 2024
Response from Owner on Apr 1, 2024
Amanda, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Joanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that have different choices of breakfast. Easy access on freeway and quiet
Stayed 1 night in Mar 2024
Response from Owner on Mar 27, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Gregory D

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless being slowed into hotel to use bathroom. I get it, everyone need hrlp, but not in a hotel at 11pm People playing and being loud in parking lot after 10 pm.
Stayed 4 nights in Mar 2024
Response from Owner on Mar 27, 2024
Thank you for taking the time to review us.

10/10 Excellent

Hou Shing

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unsatisfactory comes to mind.
Stayed 1 night in Feb 2024
Response from Owner on Mar 7, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Pedro

Stayed 3 nights in Mar 2024
Response from Owner on Mar 7, 2024
Pedro, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

LILIA

Very nice room , modern with comfortable bed and very nice sheets. But bkfast was mediocre Plain scramble egg with bacon . Few muffins and bread . Poor selection of fruits Jacuzzi was cold heating was turned off
Stayed 1 night in Feb 2024
Response from Owner on Feb 27, 2024
Lilia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Thanks
Stayed 3 nights in Feb 2024
Response from Owner on Feb 27, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Kyran

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the freeway, easy, clean,
Stayed 1 night in Feb 2024
Response from Owner on Feb 20, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 19, 2024
Gilbert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything seemed great, and while we appreciated the included breakfast, I felt the eggs and sausage could have been of better quality. I'd prefer to load up on protein but found myself enjoying the carbs more lol. Staff was friendly, check in and out was a breeze, the room was nice, quiet and clean and we felt safe. I'm a rewards member with a competing hotel but I may join Holiday Inn as our experience was quite pleasant!
Stayed 1 night in Feb 2024
Response from Owner on Feb 14, 2024
Jennifer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and the staff was so friendly..
Stayed 2 nights in Feb 2024
Response from Owner on Feb 12, 2024
Rick, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

danipal

Stayed 1 night in Jan 2024
Response from Owner on Mar 26, 2024
Thank you for taking the time to review us, Danipal. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a safe location, close to hwy 99, friendly staff , clean and quiet.
Stayed 1 night in Dec 2023
Response from Owner on Jan 22, 2024
Fernando, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Susana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Alan

Traveled with family
An average hotel
Just an average hotel. Don’t expect too much.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 15, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

kiyomi

Stayed 1 night in Jan 2024
Response from Owner on Feb 5, 2024
Kiyomi, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Epimenio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Epimenio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Enjoyed the stay. Beautiful hotel. Nice gym. Lovely room. The reason for 4 in some areas is because the sound of traffic. Maybe triple panes windows would help? It was difficult to sleep
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Alexander, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024
Response from Owner on Jan 12, 2024
Elizabeth, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Angela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Elsa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel. The staff is really friendly and accommodating, the hotel is very well maintained and the rooms are quite comfortable. I have two boys, 22 and 18, who are both athletes and they said the breakfast was excellent with a nice variety. We will definitely stay there again
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Mary, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Cinthia

Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Cinthia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Diane, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Stayed for the holidays while visiting family. The hotel is always clean and comfortable.
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Jan 7, 2024
Thank you for this lovely feedback regarding your recent stay at our property. We are committed to 100% guest satisfaction, and we look forward to your next stay with us.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely pleasant and polite for entire stay. The room was very clean. Breakfast area well stocked and kept neat. A wonderful stay
Stayed 5 nights in Dec 2023
Response from Owner on Jan 1, 2024
Deborah, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff. Comfortable clean room. The bed was great. The breakfast was very good too.
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Timothy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 30, 2023
Silvia thank you for your perfect score rating! We look forward to your next visit! Have a lovely day.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Christopher, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Linda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with continental breakfast
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 23, 2023
Hello,Thank you for your kind review! We are glad you enjoyed our complimentary breakfast and clean rooms. We hope to see you in the near future.

10/10 Excellent

Miriam, Santa Nella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how friendly staff are. Not a single rude one to date. They even recognize me now and know my room number. It’s in a convenient location. It’s quiet. It’s clean. The rooms are very comfortable. The breakfast gets a little old after a while. I’ve been there 3’weeks. I wish there was more variety but all in all it’s a good breakfast. The shop can be better stocked and it’d be great if the hotel had a ATM. We greatly appreciate this hotel. It has become our home away from home during these difficult days our family is going through. I will definitely recommend.
Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Roman

Stayed 1 night in Dec 2023
Response from Assistant General Manager on Jan 7, 2024
Thank you for this perfect score! We are committed to 100% guest satisfaction, and we look forward to seeing you again.

6/10 Okay

Dan

Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, but the breakfast needs some improvement.
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Miguel, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Gerardo

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Gerardo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value esp the free breakfast and great service. Was able to get late checkin which helped us greatly.
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Felicia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Beds very comfortable
Stayed 1 night in Dec 2023
Response from Owner on Dec 6, 2023
Philomena, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Eric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jan lowel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Jan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The Service was exceptional and the room was very clean and comfortable!!
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Maria, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Nov 2023
Response from Owner on Nov 28, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.